The Institute of Financial Planners of Hong Kong 香港財務策劃師學會招聘

The Institute of Financial Planners of Hong Kong (IFPHK) was established in June 2000 as a non-profit organization for the fast-growing financial services industry. We are the sole licensing body in Hong Kong authorized by Financial Planning Standards Board Ltd to grant the much coveted and internationally-recognized CFP® certification and AFP® certification to qualified financial planning professionals in Hong Kong and Macau.

We are now inviting enthusiastic and high-calibre candidates to join our professional teams:

Senior IT Operations Officer

Responsibilities:

Maintain and ensure the reliability of IT infrastructure, including networks, email/ file servers, data centre, cloud environments, firewall, and information security
Execute daily operations and support across IT functions: software/ hardware procurement and maintenance, website updates, and audio‑visual equipment upkeep
Administer and maintain business applications – ERP, membership system, e‑learning platform, SMS system, CRM, and other internal systems – ensuring they run efficiently
Implement IT improvement initiatives, including the integration of AI tools to enhance operational workflows
Work with other teams/ departments to gather requirements and deliver technical solutions that meet their needs
Coordinate with external vendors on procurement, project documentation, user requirements, technical specifications, evaluation, project tracking, and performance monitoring
Enforce and maintain IT policies, procedures, incident logs, and security standards

Qualifications & Requirements:

Degree or above in Computer Science, Information Technology, or a related discipline
Minimum 5 years of relevant working experience (candidates with less experience may be considered for a lower grade)
Solid knowledge of IT infrastructure (email, network, server, cloud)
Hands‑on experience with ERP systems and application management
Familiarity with AI concepts and tools
Strong analytical, problem‑solving, and communication skills – able to work effectively with internal teams and vendors
Excellent multitasking ability, attention to detail, and organizational skills
Fluent in written and spoken English and Chinese