The Hong Kong Institute of Bankers 香港銀行學會招聘

HKIB offers diverse, rewarding careers and provides its people with opportunities to develop. Our people-oriented approach to talent management affirms that we provide an inspirational and fair working environment for everyone who works with us. We invite talented and motivated candidates to apply for the following positions:

Membership and Engagement Manager

Job Purpose

The Membership and Engagement Manager is responsible for driving membership growth, engagement, and service excellence.  The role enhances HKIB members' value proposition through effective acquisition, retention, and engagement strategies, delivering meaningful professional development, networking opportunities, knowledge sharing and exclusive member benefits that support the development of future-ready banking professionals.

Leveraging CRM, data analytics, and digital tools, the incumbent will strengthen member relationships, optimise the member journey, and foster a vibrant, engaged, and future-ready membership community through professional networking, knowledge sharing, and member engagement.  The role also supports HKIB’s development as a professional banking ecosystem connector through stronger stakeholders’ partnership.

Job Responsibilities:

Membership Growth & Engagement

  • Develop and execute integrated strategies to grow, engage, and retain Individual and Corporate Members across different member segments and career stages.

  • Enhance membership offerings, benefits, professional networking, thought leadership, knowledge-sharing and career development initiatives to strengthen member value proposition and support the development of future banker competencies.

  • Analyse member feedback, engagement data  and market trends to identify growth opportunities and improve retention.

  • Design targeted and personalised engagement initiatives that support different member segments and career stages, broadening their industry perspectives and professional horizons.

Stakeholder & Partnership Management

  • Build and maintain relationships with member banks, regulators, universities, professional bodies, and industry partners.

  • Support membership recruitment through strategic engagement of banks, members and other key stakeholders.

  • Develop partnerships that expand membership reach and industry collaboration.

Customer Experience & Service Excellence

  • Lead the Membership and Customer Experience teams in delivering high-quality services.

  • Establish and monitor service standards, customer satisfaction metrics, and continuous improvement initiatives.

  • Oversee member enquiries, feedback, and complaint handling to ensure a positive member experience.

Digital, Data  and Membership Intelligence

  • Drive the effective use of CRM, analytics, and digital engagement platforms.

  • Leverage data and AI-enabled tools to enhance member engagement, personalisation and operational efficiency.

  • Maintain high-quality membership data and provide actionable insights to support management decisions and business planning.

Operations, Projects & Transformation

  • Oversee membership operations, renewals, membership administration, surveys, and process improvements.

  • Lead membership-related projects, digital engagement initiatives and industry initiatives supporting HKIB’s strategic plan.

  • Ensure compliance with governance requirements and service standards.

Job Requirements:

Education & Industry Knowledge

  • Degree in Business Administration, Marketing, Communications or related disciplines.

  • Knowledge and exposure to the banking and finance industry is an advantage.

 Strategic Membership & Outreach

  • Minimum 8 years of relevant experience in membership development, event and project management, and stakeholder engagement, with at least 3 years in a managerial role.

  • Proven track record in membership growth, partnership development, and customer engagement.

Leadership & Project Management

  • Strong leadership and ability to supervise membership and customer service teams.

  • Strong project management, analytical, and problem-solving skills.

  • Ability to prioritise, multi-task, and deliver under tight deadlines and pressure.

 Digital & Data-Driven Engagement

  • Hands-on experience with CRM systems, data analytics, and digital engagement platforms.

  • Proficiency in MS Office applications and AI tools.

  • Detail-oriented with high accuracy in execution.

 Communication

  • Excellent communication and writing skills, including proofreading, presentation capabilities, and feedback management.

  • Proficiency in English and Chinese (written and spoken), including Putonghua.

Administration Manager

Job Purpose

The Administration Manager is responsible for the day-to-day execution of the Institute's administration function, ensuring the smooth and efficient operation of office administration, facilities management, procurement, workplace services and general administrative support. The role requires a hands-on approach to managing administrative activities, coordinating vendors and service providers, overseeing office facilities and resolving operational issues in a timely manner.

Job Responsibilities:

  • Execute the full spectrum of administration functions and provide efficient, reliable and high-quality administrative support services across the Institute.

  • Handle day-to-day office administration, facilities coordination, workplace services and meeting logistics to ensure smooth operations and a positive workplace environment.

  • Provide administrative support for off-site events, including board meetings, annual general meetings, site administration communications, and other corporate events; oversee local logistics arrangements.

  • Perform procurement administration, prepare purchase documentation, liaise with vendors, monitor service performance and coordinate contract renewals in accordance with approved policies and procedures.

  • Coordinate the maintenance, repair and upkeep of office premises, equipment and facilities, and personally follow up on renovation, relocation and workplace improvement projects as required.

  • Prepare and monitor administrative budgets, process invoices and payments, track expenditures and support cost control initiatives while maintaining operational effectiveness.

  • Draft, review and maintain administrative policies, procedures, guidelines and documentation to ensure compliance, governance and operational consistency.

  • Implement administrative digitalisation initiatives, streamline workflows and identify opportunities for process improvement to enhance productivity and service delivery.

  • Work closely with department heads, internal stakeholders and external service providers to resolve operational matters, provide administrative support and facilitate Institute-wide activities and events.

  • Provide guidance and support to junior administration staff, while actively participating in and executing strategic, operational and ad hoc projects assigned by management.

Job Requirements:

  • Degree holder or above in Business Administration, Facilities Management, Operations Management or a related discipline.

  • Minimum 10 years' progressive administration or operations management experience, including hands-on experience in office administration, facilities management, procurement and vendor management.

  • Solid experience in managing office operations, facilities maintenance, workplace services, contract administration and operational support functions.

  • Strong knowledge of administrative governance, procurement practices, internal controls, vendor management and operational risk management.

  • Proven experience in policy development, process improvement, cost management and service enhancement initiatives.

  • Experience in office renovation projects, workplace improvement programmes, digitalisation initiatives or administration system enhancements is an advantage.

  • Mature, independent and solution-oriented, with excellent prioritisation and time management skills and the ability to handle multiple responsibilities in a fast-paced environment.

  • Strong leadership, stakeholder management, communication and influencing skills, with the ability to build effective working relationships across all levels of the Institute.

  • A team player with good negotiation and leadership skills; self-motivated with strong communication and interpersonal skills; and able to work independently.

  • Strong analytical and problem-solving skills with a continuous improvement mindset and attention to detail.

  • Exposure to AI-powered tools and automation technologies (e.g. Microsoft Copilot, Power Automate, and other digital productivity solutions) for process improvement, workflow automation, reporting, and operational efficiency enhancement will be an advantage.

  • Good command of written and spoken English and Chinese.

TO APPLY

Interested parties please send your application with your resume to recruit@hkib.org.

Data collected will be used for recruitment purposes only. Personal data provided by job applications will be used strictly in accordance with the Personal Data (Privacy) Ordinance.  We regret that only the shortlisted candidates will be notified.

ADMINISTRATION, Business Development, CUSTOMER SERVICE, MARKETINGvivi macauOCT(7)