Richemont Asia Pacific Limited - Cartier 香港招聘
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Senior Sales Operations Executive (1-year external contract)
RESPONSIBILITES
Replenishment and Stock Management
Partner with various internal departments to plan and allocate products to ensure inventory is in line with stock target, ensure adequate level of inventory to support sales target.
Prepare and analysis of the sales reports to identify risks and opportunities. Formulate and recommend strategies per door, re-balance stock to optimize sales.
Evaluate stock level and ensure that replenishment orders reflect the assortment and inventory policy defined for considered POS.
Collect qualitative feedback on product performance and allocation needs on regular basis.
Discuss assortments agreed by Merchandising and Commercial teams with POS (boutique or retailer). Suggest amendments, if necessary, in coordination with Supply & Demand Planning and Commerical teams.
Oversee and Control the stock levels of fragrance products, shelf-life management and minimizing stockouts or overstock situations.
Collaborate with operators on novelties allocations, review the orders and provide constructive feedback. Ensure adherence to brand standards and optimise Product presentation.
Liaise with logistic team and coordinate delivery plan (inbound and outbound) to cope with delivery constraints and all local regulations requirements, festivals, or business activities.
Account Management and Boutique Operations
Perform all sales administration activities including sales order maintenance (creation/modification/cancellation), stock allocation priorities, inventory adjustment, consignment transfers, limited editions, non-saleable items.
Support Btq/Event/POS openings and closure including system setup and stock management.
Collaborate with the team to provide support on key accounts with accountability including invoice status, issue debit / credit memo.
Streamline the management of returns, including out of range, buybacks, and defective returns to improve efficiency and minimize delays.
Other Ad hoc supply chain optimization projects as assigned.
Product Enquiries and Firm orders
Optimize the management of enquiries and firm orders across POS to enhance efficiency and client satisfaction.
Monitor the enquiry or firm order from the supplier to the final delivery in POS. Make sure delivery dates committed to end client are respected.
REQURED COMPETENCIES
Experience & Education:
Minimum of 5 years of experience in Sales Operations, Sales Planning, or a related field.
Bachelor's degree in Business Administration, or a related discipline is required.
Prior experience working in Sales Operations within the Travel Retail industry is highly preferred.
Technical Skills:
Strong IT skills and proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Advanced proficiency in Excel is essential; experience with CRM systems (e.g., Salesforce, Dynamics 365) is highly preferred.
Experience with data analysis and visualization tools (e.g., Power BI, Tableau) is a plus.
Language Skills:
Fluency in Cantonese, Mandarin and English is essential, both written and spoken.
Personal Attributes:
Self-motivated, proactive, and a quick learner with a positive attitude.
Ability to effectively plan, prioritize, and manage workload under pressure.
Analytical & Business Acumen:
Strong analytical and problem-solving skills with the ability to interpret sales data and identify trends.
Demonstrated business acumen and a commercially driven mindset with a focus on improving sales efficiency and effectiveness.
Interpersonal & Communication Skills:
Excellent team player with strong communication and interpersonal skills.
Ability to effectively communicate with sales teams, cross-functional teams, and stakeholders at all levels.
Experience working with external partners, proven ability to achieve shared objectives through effective collaboration.