Tai Kwun 大館招聘

Visitor Experience Associates

Job Description:

Proactively greet visitors, guide and guarantee excellent visitor experience
Handle face-to-face, phone-in or write-in enquiries and comments in a professional manner
Assist in site management when crowd control or access control plan is in force
Perform daily assignment and support in the daily opening and closing at different areas of the site
Conduct survey and analysis of survey data to present visitors’ feedback and improve visitor experience
Coach and train Part Time Associates to deliver service excellence
Assist daily or thematic exhibitions by supporting preparation and dismantling of exhibitions and performance spaces
Prepare and replenish supplies, collateral and stocks including leaflets, program calendar and merchandise
Perform other ad hoc duties as assigned

Requirements:

Diploma or Degree in tourism, education, management, cultural studies, history or relevant disciplines
Minimum 2 years of relevant experience in Customer Service with at least 1 year of experience in venue operations is preferred
Excellent interpersonal and communication skills with an outgoing, friendly and courteous characters
Good problem solving, data analytical and organizational skills
Good command of spoken and written English and Chinese. Proficient in other languages will be an advantage
Able to work on shift including weekends / public holidays and work in outdoor areas

Development Event Manager

Job Description:

Collaborate with the programme team to conceptualize and develop sponsor events that align with the theme of the sponsored programme. Ensure each event complements the broader curatorial narrative of the company strategy while aligning with the storytelling for the sponsors
Manage the development execution calendar to ensure the timely delivery of events and avoid scheduling conflicts across disciplines. Coordinate internal resources and external collaborators to meet artistic requirements, production timelines and procurement procedures
Lead stewardship activities including private workshops, tours and interview videos
Act as the point of contact for sponsors and donors on catering, venue decoration, event souvenirs and guest arrangements
Facilitate creative collaboration while ensuring contractual, logistical and production needs are met
Conduct event evaluations by collecting sponsors and donors. Contribute insights to finetune proposal offerings for future prospects
Support administrative tasks including meeting arrangements, audit/compliance documentation and Bloomberg Connects Management

Requirements:

Degree in Hospitality, International Relations, Business Administration or relevant disciplines
Minimum 10 years of solid experience with at least 2 years of experience in event management. Prior exposure in hospitality or PR sector is preferred
Good knowledge of corporate social responsibility theory and practice, customer service and experience of working in international organizations is an advantage
Basic knowledge of the principles and practices of corporate and individual fundraising is required, with an understanding of local development in arts and culture
Proactive and action-oriented with project management skills
Excellent communication and problem solving skills
Proficient in using Microsoft Office (Word, Excel and PowerPoint)
Good command of spoken and written English and Chinese. Proficient in Mandarin is an advantage
Candidates with less experience will be considered as Assistant Manager - Development Event

Senior Officer – Facilities Services

Job Description:

Develop, implement and constantly review security policies, service standards, resource requirements, protocols, and procedures to deliver a high standard of security service
Work closely with the Facilities Management team to lead and monitor day-to-day security operations performed by the outsourced security service, responding to incidents, emergencies, investigations and reporting
Conduct risk assessments, develop security plans and ensure the execution of planned security and safety arrangements, as well as risk mitigation measures for planned events based on risk assessments
Build and maintain professional relationships and networks with the Hong Kong Police Force and other government departments to facilitate a good platform for cooperation and communication
Plan and coordinate facilities services support for event operations and communicate with the respective users accordingly. Support planning activities, including plans and procedures review, risk assessment, training, drills, asset review, procurement and budgeting
Provide good support to tenants’ operations, monitor and enforce all house rules and tenancy requirements
Execute budgetary control and manage the procurement process according to company policies and procedures
Prepare reports, records and documents related to operations, incidents and other management matters

Requirements:

Diploma or Degree in Facility/Property Management, Security, Event Management or relevant disciplines
Minimum of 5 years of experience in facility, property or security management with hands on experience in Facilities Management functions, of which at least 2 of years at supervisory level
Profound knowledge of security operations, crisis management, security assessments, crowd management, incident management and tenancy management
Holder of Security Personnel Permit and professional qualifications in security is preferred
Strong organizational, analytical, communication and leadership skills
Proficient in using Microsoft Office (Word, Excel and PowerPoint)
Good command of spoken and written English and Chinese
Flexible in working irregular hours including weekends and public holidays

TO APPLY

We have a keen eye for talent and derive immense satisfaction in identifying individuals with the right skills and helping them realise their full potential. Our dedication lies in cultivating a dynamic and harmonious work environment, where we inspire and nurture our employees’ professional growth. Our objective is to assemble an exceptional team that embodies the vision of Tai Kwun.

Prospective candidates are encouraged to submit their resumes to our Human Resources Department at recruit@taikwun.hk.