Tai Kwun 大館招聘

Marketing Officer

Job Description:

Project manage 360-degree marketing campaigns for Tai Kwun’s art programmes to ensure results are delivered effectively across all communication channels, including public relations, social media, digital marketing, influencer marketing, advertising and direct marketing
Implement marketing plans from conception to execution, and work closely with internal and external parties to deliver optimised results
Conduct research on market best practices and generate creative, innovative marketing ideas and initiatives
Monitor campaign progress and performance. Provide analysis and insights to drive continuous improvements
Manage day-to-day content updates and provide administrative support to the team

Requirements:

Degree in Marketing, Communications, Branding, Journalism or relevant discipline
Minimum 3 years of experience in the marketing and communications field, preferably in the arts and culture, travel or hospitality industries. Exposure to branding, advertising, production or agencies is preferred
Active user of different social media platforms and familiar with the backend mechanism
Strong problem solving, time management and interpersonal skills
Detail minded, flexible and well organized
Excellent command of both written and spoken English and Chinese
Flexible in working irregular hours including weekends

Visitor Experience Supervisor

Job Description:

Work closely with Duty Managers to ensure smooth daily front-line operations at Tai Kwun, including crowd management and oversight of daily front-of-house operations
Perform site checks to ensure the facilities and exhibitions meet standards for readiness, cleanliness and safety
Supervise and coach full-time and part-time Visitor Experience Associates in the daily operations of visitor-facing service locations. Coordinate with different stakeholders to ensure all visitor-related services are well communicated and delivered to visitors
Identify visitor expectations and needs through observation, surveys and constructive conversations. Recommend and implement solutions to address the needs, and monitor enquiry handling from all channels
Lead event and exhibition planning activities, including manpower allocation, visitor flow and onsite arrangement to ensure successful execution
Resolve contingency and handle incident in a professional manner
Facilitate the planning and execution of guided tours and group visits

Requirements:

Degree in Event Management, Hospitality, Customer Management or relevant discipline
Minimum of 3 years of customer services experience in a related cultural organization or service training role is preferred, with solid knowledge of service industry operations or event operations
Strong supervisory, problem solving, planning and organizational skills
Proficient in using Microsoft Office (Word, Excel and PowerPoint)
Good command of English, Chinese and Mandarin
Flexible to work irregular hours, including weekends, evenings, public holidays or festive seasons

Senior Curator

Job Description:

Support the Head of Art in devising long-term programming strategies to advance Tai Kwun Contemporary as one of the leading contemporary art centres in Asia
Conceive, develop and curate contemporary art exhibitions for Tai Kwun and to devise extension programs for deeper audience engagement
Contribute a current, up-to-date and authoritative knowledge of global developments in contemporary art to complement the Art Department’s existing expertise in Chinese and Asian contemporary art, to ensure a balanced and dynamic annual program
Liaise with artists for all aspects of public outreach and art commissions include planning, production, launch, and communication
Collaborate with the Exhibition Management Team to oversee the development, implementation, and potential touring of exhibitions
Provide curatorial inputs to internal teams especially communications, marketing, development publication, learning and operations. Ensure timely sharing of planning and programming with colleagues across the organisation to facilitate early preparation and smooth operations
Maintain strong partnerships and working relationships with artists, external organizations, and curators by responding to queries and providing solutions. Explore opportunities for international collaboration and exchange
Support the Head of Development in aligning future programming with sponsorship opportunities and identifying potential philanthropic support

Requirements:

Degree in Art History, Art, Cultural Management or relevant disciplines
Minimum 10 years of curatorial experience in art exhibitions, art management and art curation. Must have a demonstrable history of curating successful contemporary exhibitions which display depth of content and imaginative curatorial flair
Proven experience in project work and coordinating various aspects of exhibitions or programs, with close attention to detail and meeting deadlines
Strong leadership ability to build and manage a high-performing team and cultivate relationships with a wide range of individuals
Advanced communication skills, especially in public speaking and media interviews
Excellent command of written and spoken English; fluency in written and spoken Chinese would be an advantage, with the ability to effectively engage academic and non-academic audiences at all levels
Proficient in using Microsoft Office (Word, Excel and PowerPoint)
Good knowledge of artwork handling and conservation

Exhibition Technician – Production

Job Description:

Collaborate closely with the Exhibition Architect and design team to ensure exhibition structures and installations comply with TPPEL requirements as well as local building and fire safety regulations to secure necessary permits
Produce and interpret production drawings, technical specifications and construction diagrams for exhibition furniture, temporary walls and artwork mounts
Execute fine art handling and installation logistics, including maintenance and dismantling schedule
Set up, operate, troubleshoot and maintain complex AV systems, including projectors, LED walls, multi-channel video playback, sound systems, interactive sensors, lighting control and media servers
Assist in planning and executing changeovers. Provide on-site support during openings, talks and performances to ensure smooth transitions and technical readiness
Supervise contractors and technicians to ensure artistic, architectural and safety standards are upheld during artwork handling and installation
Maintain gallery infrastructure, including lighting, sound, video, art walls and climate control systems while delivering ongoing technical support
Manage warehouse organization and inventory of tools, audio-visual equipment and apparatus in line with best practices
Perform any other ad hoc duties or special assignments assigned by supervisors

Requirements:

Higher Diploma or above in Fine Arts, Audio Visual Creative Media, Technical Arts, Stage Management, Electronic Engineering or relevant disciplines
Minimum of 5 years of experience in a museum, gallery or theatre context with proven experience in technical methods of art handling and installation including electrical work and carpentry
Strong knowledge of professional video, audio, lighting and control system
Able to read and produce technical drawings via AutoCAD, SketchUp or similar software
Strong communication and vendor management skills
Good command of both written and spoken English and Chinese
Flexible in working irregular hours including weekends and public holidays
Candidates with less experience will be considered as Assistant Exhibition Technician - Production

Senior Officer – Facilities Services

Job Description:

Assist in overseeing facilities services operations, primarily focusing on cleaning, event support, Facilities Management helpdesk and tenant services. Provide support for security, landscaping and pest control operation when required
Develop, implement and review cleaning and workman service policies, service standards, resources requirements, protocols and procedures to ensure consistent high-quality delivery
Plan, develop, review and update related plans and procedures to align with legal requirements and company policies, optimizing and improving Facilities Management operations, processes and approaches
Manage and arrange related contracts according to the company’s procurement procedures and performance monitoring plans
Plan the budget and monitor costs within the managed scope to ensure financial efficiency
Liaise and collaborate with other departments and internal Facilities Management teams on tenancy policies and procedures, providing tenants with excellent operational support and ensuring tenants’ operations comply with legal and governance requirements
Act as the space owner for designated buildings and facilities, maintain them to an excellent condition and coordinate with users and Facilities Management teams to optimize the overall user experience
Be the Facilities Management operations in-charge during shifts to oversee site activities, handle issues and manage incident escalations
Perform any other ad hoc duties or special assignments assigned by supervisors

Requirements:

Degree in Facility Management, Property Management, Surveying or relevant disciplines
Minimum of 5 years of experience including 2 years at supervisory level in facility or property management with hands-on experience in good coverage of Facilities Management functions
Good team player with strong analytical, problem solving and communication skills
Proficient in using Microsoft Office (Word, Excel and PowerPoint)
Good command of spoken and written English and Chinese
Flexible in working irregular hours including weekends and public holidays
Candidates with more experience will be considered as Assistant Manager – Facilities Services