Apple 香港招聘

HK-Specialist: Full-Time and Part-Time

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications:

You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You should also be proficient in the local language, both written and spoken.

Preferred Qualifications:

You can:
Demonstrate knowledge of Apple products and services.
Personalise solutions based on customer needs, and effectively communicate them.
Work in a fast-paced environment, often supporting multiple customers at the same time.
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
Be curious and open to learning from others and helping each other grow.
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
Be trusted with sensitive or confidential information, keeping with Apple’s core values.

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HK-Technical Specialist

Description

Develop knowledge and stay up to date on Apple products, services and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications:

You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You should also be proficient in the local language, both written and spoken.

Preferred Qualifications:

You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple’s core values.
Be curious and open to learning from others and helping each other grow.

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HK-Operations Expert

Description

Complete inventory receiving, counting, returning and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so. Complete product fulfilment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience. Support Operations Specialists by sharing knowledge about the Retail Inventory processes. Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making. Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications:

You should:
Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Be able to lift and carry product to various locations within and near the store.
Have experience in retail or sales, or related work experience.
Be proficient in the local language, both written and spoken.

Preferred Qualifications:

You can:
Focus on the customer experience, with an emphasis on serving both the internal and external customer.
Be a self-starter who is detail-oriented, organised and can work without close supervision.
Prioritise workload and meet deadlines in a fast-paced environment.
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
Demonstrate effective problem-solving, analytical and communication skills.

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