eClass Limited 香港招聘

eClass Limited is a well-established IT company based in Hong Kong, renowned for its innovative eLearning and administrative solutions across the Asia Pacific region. We are expanding our business and seeking highly driven and motivated individuals to join our professional and dedicated Customer Service Team.

At eClass, we place great value on our team members, striving to provide a meaningful and fulfilling work environment. Our mission is to "Discover learning, Re-discover teaching, and Re-engineer the learning environment" through dynamic and innovative software products and services.

Workplace location: Millennium City 5, APM (Kwun Tong MTR)

"Human + AI Customer Service — Where Technology Amplifies Your Impact"

Customer Services Officer / Assistant Customer Services Officer

Job Description:

Help clients understand and utilize our products with confidence and ease.
Maintain strong, long-lasting client relationships to enhance client satisfaction.
Support clients' inquiries via WhatsApp, phone calls, emails, and other communication channels courteously.
Engage colleagues from diverse departments proactively to create a skills lift that drives outstanding customer experiences.
Organize and analyze customer service data to optimize products and service processes.

Requirements:

Bachelor's Degree Holder (preferably in Communication, Information Technology, Sales & Marketing, or Language disciplines).
Attained Level 3 or above in Chinese Language and English Language in the HKDSE, or equivalent.
Candidates with a minimum of 1 year of experience in customer service or the education field are preferred. Fresh graduates who demonstrate strong potential and perform well at the interview will also be considered.
Proficient in Microsoft Office / Google Workspace, with the ability to leverage AI tools to enhance productivity and streamline daily tasks.
Ability to thrive in a fast-paced and dynamic work environment.
Self-motivated to accomplish teamwork with a positive vibe.
Facilitate effective communication with clients while upholding a courteous and professional demeanor.

What we offer:

As a Family-Friendly Employer, eClass Limited offers a competitive remuneration package and attractive fringe benefits, including Medical Allowance Plans, a Well-Being Bonus, Personal Hours, Special Leave for occasions such as birthdays, Parental Care, Marriage, Paternity, and Volunteer Work. Moreover, enjoy our casual dress code and free fruit and snacks.