Consumer Council 消費者委員會招聘 (7月7日截止)

Clerical Assistant (Ref. CA-CAD)

Complaints and Advice Division
2-year fixed-term contract

Requirements:

(i) Level 2 or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or (ii) Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE), met the language proficiency requirements of Level 2 or above in Chinese Language and English Language in the HKDSEE or HKCEE, or equivalent
Proficient in MS Outlook, Word, Excel
Proficient in both English and Chinese typing
At least 2 years’ customer service experience in handling customer enquiries or complaints
Self-motivated, detail-oriented, energetic, and highly organised
A team player with excellent communication skill, and the ability to prioritise and handle multiple tasks

Responsibilities:

Handle consumer enquiries and complaints
Perform screening of consumer complaints received from various channels like webform, emails and letters
Ensure sufficient supporting documents of complaint cases are well received and timely processed before further follow-up by the Divisional Officers
Collaborate with Divisional Officers to ensure clearing of all newly received cases or emails from complainants, and deadlines are met
Render advice to the public on consumer issues and collect feedback on improvements to consumer protection work of the Council
Monitor trends of complaints and assist to compile summaries / reports upon requested
Handle ad hoc tasks assigned by his/her supervisor or above in the Division

Terms of Appointment & Fringe Benefits

Appointment will be offered on a 2-year fixed-term contract. Fringe benefits include paid leave, medical insurance and MPF.

Application forms are available on the Council’s website https://www.consumer.org.hk/. Interested applicants are invited to apply to the Director of Human Resources by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 7 July 2025. Applications should be sent by e-mail to recruit@consumer.org.hk. Candidates not invited for interview by the end of November 2025 may assume that their applications are unsuccessful.

The Consumer Council is an Equal Opportunity Employer.

Personal Information Collection Statement

You must provide the personal data marked as mandatory in the application form. Otherwise, the Council may not be able to process your application.
The personal data collected during the application process will be used for recruitment of the post, including assessing your application and contacting you, and other directly related purposes. For such purposes, we may disclose your personal data to consultancy firms engaged by the Council and members of an assessment panel to assist in the recruitment.
Personal data of unsuccessful candidates will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be destroyed.
You have the right to request access to and correction of your personal data held by the Council, by submitting your request in writing to the Compliance and Administration Officer at 22/F, K. Wah Centre, 191 Java Road, North Point, Hong Kong. The Council may charge you a fee for the processing of such request.
Please refer to the Privacy Policy at https://www.consumer.org.hk/en/privacy-policy for more information on the Council’s privacy policies and practices.