Dah Sing Bank 大新銀行(香港)招聘
Manager, Claims (GI - Personal Lines focus)
Job Purpose:
We are seeking an experienced Claims Manager to lead and inspire our personal lines team. The ideal candidate will ensure exceptional customer experience and efficient handling of complaints across various personal lines insurance claims, including Home, Travel, and Maid Insurance. You will also play a pivotal role in developing innovative insurance solutions to meet our customers' needs.
Job Responsibilities:
Assess, approve, and validate personal lines claims with precision and integrity.
Review policy documents and insurance clauses, ensuring alignment with claims management practices
Drive successful claims transformation initiatives, enhancing operational efficiency and effectiveness
Maintain effective file management, including appropriate reserving and control of the claims cycle
Address inquiries and resolve complaints from both external and internal customers promptly and professionally
Requirements:
Minimum of 8 years of experience in the general insurance industry, with a thorough understanding of personal lines
Strong time management, problem-solving, and interpersonal skills
Proven ability to lead and motivate a team towards achieving goals
Manager, Intermediaries Business (General Insurance)
Responsibilities:
Designated person and provided with authority to serve and manage a large mega size account
Need to work with other departments including but not limited to policy admin, underwriting and finance to ensure a smooth workflow and good credit control
Handle daily enquiries and provide insurance solutions on the request of broker/ Insured or queries on coverage of the policy
Enhance and strengthen relationship with broker and Client to maintain long term relationship
Monitoring performance of the account
Develop new business through referral from the client
Job Requirements:
University degree in relevant disciplines, preferably with ACII, ANZII (Sr Asso) or other insurance professional qualifications
Minimum 8 – 12 years of experience in general insurance sales management
Strong communication, interpersonal skills to enhance business relationship with producers
Good command of both written and spoken English and Chinese
Good team spirit and collaboration with other teammates
Have relevant experience in handling large accounts
Good skill in MS office especially excel and data mappin
Senior Manager, UNIX, middleware and Database Administrator
Job Purpose:
Leading a team of UNIX/Linux, middleware system and database administrators, ensure the smooth operation and maintenance of UNIX, Linux, middleware and database systems within the bank.
Additionally, the job incumbent will need to collaborate with other IT teams to support business operations, maintain detailed records of system performance, and provide technical guidance to optimize the use of UNIX, Linux and middleware resources.
Responsibilities:
Leadership & Oversight
Proven experience leading teams of UNIX/Linux system and database administrators.
Strong ability to ensure stable, secure, and efficient operations across UNIX and database environments.
Experience contributing to annual budget planning for infrastructure and services.
Database Administration
Hands-on experience managing enterprise databases such as Oracle RAC, DB2, MSSQL,
Skilled in database provisioning, configuration, performance tuning, and ongoing maintenance.
Proficient in implementing backup and recovery strategies to ensure data integrity and business continuity.
UNIX System Administration
Solid experience administering UNIX/Linux servers, including AIX, Solaris, and Red Hat.
Capable of overseeing server provisioning, configuration, and performance optimization.
System Monitoring & Capacity Planning
Familiarity with SNMP messaging setup for system monitoring integration.
Ability to prepare annual capacity planning reports, including system utilization trends and growth projections.
Governance & Reporting
Strong documentation skills for audit and compliance purposes.
Experience conducting System Acceptance Testing (SAT) and user account reviews on a semi-annual basis.
Capable of generating and delivering system performance reports.
Able to oversee routine operational tasks to ensure timely completion.
Disaster Recovery & Resilience
Experience setting up and maintaining system backup jobs to ensure data protection and recoverability.
Skilled in preparing and maintaining disaster recovery failover procedures.
Able to activate and support DR systems during annual drills.
Incident & Problem Management
Proven ability to lead incident resolution efforts, conduct root cause analysis, and implement preventive and corrective actions.
Project & Change Management
Experience coordinating infrastructure changes related to network deployments or upgrades.
Capable of liaising with vendors for procurement, installation, and support of hardware and software.
Requirements:
Education and Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field
Formal training or certifications in AIX, Solaris, RedHat Linux administration are highly valued.
Candidate possess Technical Certifications such as IBM Certified System Administrator Oracle Certified Professional, Redhat Certfied System Administrator is desirable.
Work Experience:
8+ years of experience as a UNIX/Linux Administrator and/or Database Administrator or in a similar focused role
Technical Skills:
Hands-on experience in AIX, Solaris, Redhat linux administration, and database administration, including Oracle RAC, DB2, MSSQL
Proven experience in managing UNIX backup and recovery strategies, including disaster recovery planning and execution.
Familiarity with End-of-Support (EOS) system upgrades and lifecycle management.
Strong understanding of audit and compliance requirements, including documentation, SAT, and user access reviews.
Proficient in generating system performance and capacity planning reports.
Experience coordinating infrastructure changes and working with vendors for database-related hardware and software. Excellent analytical, communication, and documentation skills.
Personal Skills:
Strong Leadership, excellent communication and interpersonal skills to collaborate with cross-functional teams
Attention to detail and a methodical approach to system management and maintenance
Ability to work independently as well as part of a team
Proactive and self-motivated, with a willingness to continuously learn and improve
Ability to prioritize tasks, manage multiple projects, and meet deadlines
Strong troubleshooting and problem-solving skills to address complex issues
Senior Wealth Services Officer
Job Purpose:
Collaborate with different channel’s sales staff to complete investment transactions by phone
Main Responsibilities:
Achieve KPI & support WS Team to meet sales target.
Complete investment transactions by phone for all investment products, including Equity Link Investments (ELI), Investment Funds (UT), Secondary Market Bonds, CLPGD, Currency Switching (CS), CLPD etc.
Process transactions by adhering to the Bank’s operational procedures.
Conduct other cross sales activities and service back up such as supporting other hotlines.
Conduct outbound call on various marketing, sales & service program.
Incumbent Requirements:
University degree with minimum 2-year experience in sales or service delivery of retail investment products or lower academic qualifications with substantial years of relevant experience.
Professional licensing qualifications on HKSI Papers 1, 7 & 8.
Good command of spoken & written in English and Chinese. Fluency in Putonghua is preferable.
This position is an in-scope position under the Mandatory Reference Checking Scheme. Please refer to the FAQs for In-Scope Individuals issued by the Hong Kong Association of Banks for details.
https://www.hkab.org.hk/tc/page/5/mandatory-reference-checking-scheme-phase-2