Dah Sing Bank 大新銀行(香港)招聘

The success of our people is the success of the organization. We welcome anyone with passion, innovation and commitment to join our winning team.

Assistant Branch Manager

Responsibilities:

  • Supervise counter services of a retail branch

  • Ensure standard operating procedures are conformed

  • Responsible for branch security and well-being of the premises

  • Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments

  • Assist in scheduling working hours and involve in performance management/counseling on branch operations staff

  • Perform cross-selling bank products to customers

To meet the challenge, you should have the following qualifications and attributes:

  • Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level

  • Thorough knowledge of retail branch operations and security control

  • Sound interpersonal and communication skills

  • Ability to work independently and under pressure

  • Good command of both written and spoken English and Chinese

  • Enhanced Competency Framework (ECF) on Operational Risk Management (ORM) qualification is preferable

(Candidates with less experience will be considered as Assistant Customer Services Manager)

Customer Relationship Manager

Job Responsibilities:

  • Meet and exceed sales targets assigned

  • Work to understand customers' financial needs for selling and cross-selling banking products for meeting customers' needs

  • Acquire new VIP Banking customers through proactive sales acquisition effort

  • Grow existing portfolio through deepening of customer relationship and work to increase share of wallet

  • Provide professional service in selling of wealth management product by strictly adhering to sales process guidelines

  • Provide excellent service quality to VIP Banking customers and maintain disciplined customer contacts

  • Work with product specialists where appropriate to provide services to VIP Banking customers

  • Conduct operational procedures in a compliant manner by following the Bank's policy and procedures

To meet the challenge, you should possess the following qualifications and attributes:

  • Degree holder

  • Minimum 2 years' experience in selling wealth management products for high net worth customers

  • Professional licensing qualifications per local regulatory bodies requirement

  • Comprehensive products knowledge on portfolio management and financial markets

  • Sound compliance knowledge related to investment products sales

  • Excellent interpersonal and communication skills

  • Good command of both written and spoken English and Chinese

  • Enhanced Competency Framework (ECF) on Retail Wealth Management (RWM) qualification is preferable

Manager, Administration

Main Responsibilities:

  • Assist Department Head to ensure the daily operation of the department

  • Oversee cleaning services quality and scheduling across multiple bank locations

  • Manage utilities procurement, including printers, water machines, etc.

  • Supervise mail room operations, ensuring efficient delivery and dispatch

  • Handle bank car matters including driving licenses renewal and maintenance issues

  • Monitor outsourcing vendors and prepare relevant reports and documentations

  • Co-ordinate with relevant parties on renovation projects, BCP arrangement and fire drill arrangement

  • Ensure compliance with internal policies and external regulations on daily operations

  • Assist in preparing management reports and monitoring / simplifying administrative workflow

  • Handle ad hoc projects as assigned

Incumbent Requirements: 

  • Degree holder in Facilities Management, Administration or related discipline with minimum 5 years of relevant experience at supervisory level, preferably in banking or financial industry

  • Strong supervisory and communication skill

  • Hardworking, independent, self-motivated and able to work under pressure and willing to overtime work

  • Excellent analytical and report writing skills

  • Have a strong sense of responsibility and detail oriented

  • Proficiency in Microsoft office including Word, Excel, PowerPoint and Outlook

  • Proficient in both written and spoken English and Chinese

Officer, Customer Services (Contact Centre - Credit Card)

Responsible for answering customer enquiries, handling customers’ instructions/ complaints.  Delivers consistent quality and one-stop services to customers.

Main Responsibilities: 

  • Deliver efficient and quality customer service by handling of customer enquiries/instructions, aftersales support to credit card products

  • Achieve the service standard and objectives set by Management.  Service standard and objectives will be varied according to different product type and campaign.

  • Handle and follow up customer’s complaint.

  • Handle customer’s enquiry via different channels e.g. over phones, Internet, mail in and fax in.

  • Refer business to Telesales Team or other sales units.

  • Comply with internal guidelines, legal and regulatory requirements when delivering job duties.

  • Perform routine clerical duties.

To meet the challenge, you should have the following qualifications and attributes:

  • Secondary education with minimum 1 year's relevant services.

  • Good communication and interpersonal skills.

  • Good command of written and spoken English and Chinese.

* This position is required to perform shift duty (5 Days work week) Mon to Fri: 9:00am to 10:00pm and Sat: 9:00am to 5:30pm.

BANKING/FINANCEvivi macauadmin, JUL(8)