Dah Sing Bank 大新銀行(香港)招聘

The success of our people is the success of the organization. We welcome anyone with passion, innovation and commitment to join our winning team.

Senior Officer, Quality & Operation Control

Job Purpose:

To ensure all BBD & DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator. Provides support to risk/compliance reporting and monitoring of respective sections. Provides operation support on applications processing, handles documentation of Banking & Investment products if necessary.

Main Responsibilities: 

  • Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance

  • Handle complaints investigation, analyst complaint case and provide proper feedback to frontline staff

  • Assist the team to provide regular training / coaching to frontline staff on the control perspective

  • Assist the team to compile and review operation flows from time to time

  • Comply with internal guideline, legal and regulatory requirements when delivering job duties

  • Handle Ad-hoc task assigned by management team, Quality & Operation Control

Incumbent Requirements:

  • Secondary education with 4 years or relevant experience, preferably in banking, telemarketing, customer services related area

  • Familiar with banking products & operation flow

  • Excellent communication and interpersonal skill

  • Capable of working independently, detail minded and good team player

  • Passed in IIQE Paper 1 and 2 is perferred

  • Fluent reading and writing communication in English

Please note that only shortlisted candidates will be notified.

BANKING/FINANCEvivi macauJUN(6)