U.S. Consulate General Hong Kong 美國駐港澳總領事館招聘
Announcement Number: Hong Kong-2026-022
Hiring Agency: Consulate Hong Kong & Macau
Position Title: American Citizen Services (ACS) Assistant - All Interested Applicants / All Sources
Open Period: 07/22/2026 - 08/05/2026 Format MM/DD/YYYY
Vacancy Time Zone: GMT+8
Series/Grade: LE - 1420 8
Salary: HKD $351,036 - HKD $544,111 /Per Year
Work Schedule: Full-time - Full Time (40 hours per week)
Promotion Potential: LE-8
Duties
The American Citizen Services (ACS) Assistant provides both passport, citizenship, and special consular services for U.S. citizens in Post’s consular district. Serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates. Works with the ACS Chief, consular officers and other Post staff on crisis preparedness and response. Performs administrative duties and supports other consular section units as required.
Qualifications and Evaluations
Requirements:
• All candidates must be able to obtain and hold a Local Security Certification clearance.
• All selected candidates will be subject to a background investigation and may be subject to a preemployment medical exam.
• Candidate must be able to begin working within a reasonable period of time (four weeks) of receipt of
agency authorization and/or clearances/certifications or their candidacy may end.
Education Requirements:
Completion of two years of college or university studies is required.
Evaluations:
• You will be evaluated against the qualifications and requirements in this vacancy announcement.
• You may be asked to complete a pre-employment language or skills test.
• You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.
Qualifications:
Experience:
Minimum two years of administrative work, case management, or customer service work experience.
Language:
Level 4 (Fluent) Speaking/Reading/Writing English and Cantonese are required. (This may be tested.)
Job Knowledge:
Knowledge of local cultural, social, and legal environment.
Skills And Abilities:
Knowledge and skills of MS Word, Outlook, Excel, and Power Point are required. Must be able to act independently and exercise sound judgment at all times. Initiative, common sense, and tact are required to meet unexpected and unique situations. Discretion is required to uphold privacy rights of U.S. citizen customers. Must be able to maintain working relationships with local officials; this includes representing Post with high-level contacts. Must be able to work professionally and productively with contacts and customers from all backgrounds.
Benefits: Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Hong Kong may receive a compensation package that include annual leave, sick leave, medical and life insurance, U.S. and local holidays, year-end bonus, and provident fund.
For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.
Other Information:
HIRING PREFERENCE SELECTION PROCESS:
A hiring preference is extended to eligible and qualified applicants in the order listed below. It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.