CUHK Medical Centre Limited 香港中文大學醫院招聘 (10月10日截止)
Customer Service Officer (Call Centre - Evening Shift) - (ADM-26-0137)
Key Responsibilities
Handle medical appointment bookings and respond to general enquiries via phone, email, and chat in a timely manner
Deliver high-quality customer service in an efficient, accurate, and professional manner
Perform administrative duties, including procurement of office supplies, maintenance of document records, and general clerical support
Undertake other duties (in the capacity of Customer Service Officer) as assigned by supervisor(s) from time to time
Work on a shift basis, with primary coverage during evening shift (e.g., 14:45-23:30)
Job Requirements
Holder of a Diploma in any discipline, preferably in Health Management, Hospitality Management or Customer Service related disciplines
At least 2 years' customer service experience preferably in health care, medical insurance industry or hospitality industry
Experience in call handling or a customer service role is required; experience in healthcare or a hospital setting is preferred
Detail-oriented, positive attitude and self-motivated
Responsible, able to handle multiple tasks independently
Good command of both spoken and written English and Chinese (including Mandarin)
Proficient in MS Office applications
Compensation and Employment Terms
We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.
Application Closing Date
10 October 2026
Administrative Officer - (ADM-26-0106)
Key Responsibilities
Process inpatient bed booking requests from doctors, clinics, Specialist Outpatient Centre, Emergency Medicine Centre and other relevant departments, including handling amendments, cancellations, and rescheduling in a timely manner
Coordinate with clinical departments, admission offices, nursing units and wards to ensure timely and accurate bed allocation
Handle appointment bookings and respond to general enquiries over the phone in a professional and courteous manner
Perform admission registration and handle related documents, verify insurance documents for direct billing and coordinate with other departments for patient needs
Perform any other duties (in the capacity as Administrative Officer) as assigned by supervisor(s) from time to time
Operate across multiple teams and work rotating through shifts to meet departmental needs (e.g., 07:00-23:30)
Job Requirements
Holder of a Diploma in any discipline
At least 2 years of relevant work experience in the healthcare industry is required, and experience in bed booking is preferred
Demonstrate good communication, interpersonal and problem-solving skills
Detail-oriented, positive attitude and self-motivated
Responsible, able to work under pressure and handle multi-task independently
Good command of both spoken and written English and Chinese (including Mandarin)
Proficient in MS Office applications
Compensation and Employment Terms
We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.
Application Closing Date
22 October 2026
Administrative Assistant - (NSD-25-0042)
Key Responsibilities
Provide clerical and administrative support to doctors, e.g. managing office supplies, coordinating meetings / trainings/ activities and making transportation arrangement
Handle general enquiries from internal and external customers and schedule appointment bookings for doctors
Liaise with concerned parties for facilitating doctors to perform their medical duties smoothly
Maintain a high level of customer satisfaction and develop good relationship with internal and external customers
Shift duties required
Perform any other duties assigned by supervisor(s) from time to time
Job Requirements
F.5 or above graduate
At least 1 year of relevant work experience in healthcare related industry
Good communication and customer service skills
Good command of written and spoken English and Chinese
Proficient in MS Office applications and Chinese word processing
Compensation and Employment Terms
We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement
Application Closing Date
Ongoing
Personal Information Collection Statement
Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be kept for a period of 12 months from the application closing date, and will be destroyed thereafter.
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