CUHK 香港中文大學醫院招聘

The CUHK Medical Centre Limited (CUHKMC) is a non-profit, private teaching hospital wholly owned by The Chinese University of Hong Kong (CUHK). With a social mission to bridge the service gaps between private and public healthcare in Hong Kong, CUHKMC is dedicated to offering quality healthcare service at affordable and transparent package prices. We provide a full range of medical services. Our healthcare team works in an integrated and holistic manner to promote wellbeing of patients.

To cope with the development of the hospital, we are looking for high caliber talents with passion and creativity to join our professional team. Together we will contribute to pioneering solution in healthcare, maximising the values to our patients, stakeholders and the community; and enabling a sustainable future. If you are looking for long-term career development opportunities and a fair, open and supportive workplace to unleash your full potential, please join us for a meaningful and rewarding career journey!

Customer Service Officer

Key Responsibilities:

Serve as a hospital ambassador by greeting and escorting VIPs and customers, providing high-quality face-to-face customer services, and providing information about the hospital’s facilities and services to patients
Handle appointment bookings and respond to general enquiries by phone
Handle admission registration and related documents, verify insurance documents for direct billing and coordinate with other departments for patient needs
Perform office administration tasks, including purchasing office supplies, maintaining document records, and completing various general clerical duties
Perform any other duties (in the capacity as Customer Service Officer) as assigned by supervisor(s) from time to time
Shift duty and rotation of customer service units are required

Job Requirements:

Holder of a diploma in any discipline
At least 2 years’ customer service experience preferably in health care, medical insurance industry or hospitality industry
Experience in complaint handling is preferred
Detail-oriented, positive attitude and self-motivated
Responsible, able to work under pressure and handle multi-task independently
Good command of both spoken and written English and Chinese (including Mandarin)
Proficient in MS Office applications

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Personal Information Collection Statement

Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be retained for less than 12 months from the application closing date, and will be destroyed thereafter.

Application

If you are interested in this role, please submit on-line application in our official website:
https://aa020.taleo.net/careersection/jobdetail.ftl?job=ADM-23-0167&lang=en