Hermes Asia Pacific Limited 香港招聘
About the Hermès Group
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
(Senior) Merchandiser
Responsibilities:
Strategic Planning & Execution
Define the merchandising strategies for Fashion Accessories categories that align with business goals and market dynamics
Collaborate with Merchandising Manager and Boutique Managers to execute the Merchandising strategies, including product assortment planning, product launch plans, inventory management and in-store initiatives
Coordinate cross-functionally with Communication and Visual Merchandising teams to ensure product display and placement directly support key business objectives
Retail Support & Performance
Forge strong partnerships with the retail team to ensure seamless execution of product plans and achievement of commercial KPIs
Guide retail teams on seasonal buying and merchandising strategies through actionable analysis and qualitative feedback, while collecting, analyzing, and acting upon customer needs.
Monitor and analyze product performance and sales trends to optimize stock levels and drive sell-through
Market Analysis and Reporting
Analyze market trends and identify current and potential market opportunities by conducting market and competitor studies
Effectively communicate key market information, including emerging style trends, competitive landscape and product potential, to headquarters to guide the future development of fashion accessory products
Prepare analytical reports evaluating the success of seasonal strategies and specific market initiatives.
Requirements:
Bachelor’s degree preferably in Fashion, Business or other related field
A minimum of 5 years’ applicable retail experience
Strong fashion sense and business consciousness
Proactive, with the ability to develop and maintain collaborative relationships and foster teamwork across multiple levels and departments within the organization
Strong interpersonal and communication skills
Excellent organizational and analytical skills
Fluent in English, Cantonese and Mandarin. Proficiency in French is a plus
Proficient in Microsoft Office, particularly in Excel
Willingness and ability to travel as required
More experienced candidate will be considered as Senior Merchandiser
Customer Relationship Management Intern
Responsibilities:
Monthly Reporting: Collaborate with the Senior CRM Executive to prepare and analyse monthly CRM reports
Client Communication: Manage 1-to-1 and 1-to-few client communications to ensure a high level of customer engagement and satisfaction
Event Support: Assist Customer Experience team in the planning and execution of in-store activation events, including liaising with vendors and service providers, also coordinate event logistics and ensure successful execution
Cross-Department Collaboration: Collaborate closely with the Communications, Customer Relations Centre and E-commerce teams to facilitate omnichannel client invitations in in-store activation, ensuring a comprehensive 360-degree engagement experience for clients
Data Management: Maintain and update client databases to ensure accurate and up-to-date information
Feedback Collection: Engage with CX and retail team to gather feedback post-events and assist in implementing improvements based on insights
Requirements:
Currently enrolled in or a recent graduate of a bachelor’s degree in Business Administration, or a related discipline
Pleasant demeanor, well-organized, and eager to help, with strong interpersonal and problem-solving abilities
Detail-oriented with a high level of accuracy in all tasks
Proficiency in Microsoft Office (Excel, Word & PowerPoint) with a basic understanding of POS or CRM systems. Familiarity with other relevant tools is a plus
Good command of both written and spoken English, Cantonese, and Mandarin
Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)