Hermes Asia Pacific Limited 香港招聘
About Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Contract Senior Accountant (12-month)
Responsibilities:
Expense Operations & Accounting
• Oversee the day-to-day administration of Concur Expense and local expenses claims
• Perform monthly T&E accruals and variance analyses related to corporate travel and entertainment expenses
• Ensure all expense reports comply with company policy
Concur Project Leadership
• Project Management: Lead the end-to-end Concur project, establishing timelines, milestones, and deliverables.
• Process Optimization: Review current expense policies, workflows, and approval hierarchies; redesign them in Concur to maximize automation, compliance, and user experience.
• Testing & Validation: Define testing strategies, conduct User Acceptance Testing (UAT), resolve configuration defects, and ensure seamless data flow between Concur and SAP.
• Change Management & Training: Develop training materials, host workshops, and act as the primary change agent for employees and managers transitioning to new Concur workflows.
• Perform others ad-hoc tasks as assigned
Requirements:
• Bachelor’s degree in Accounting, Finance or a related discipline.
• Minimum 5 years of relevant experience
• Strong experience in SAP Concur, experience in managing the Concur project is preferred.
• Solid knowledge of finance and accounting concepts
• Fluency in both English and Cantonese is required
Customer Experience Manager (Pacific Place) / Customer Experience Team Leader (Elements)
Responsibilities:
• Propose and implement comprehensive client engagement strategy to improve client recruitment, engagement and retention
• Analyze client buying behavior to identify trends and patterns in the client lifecycle and provide valuable insights to drive business performance
• Maximize engagement opportunities by offering personalized or special occasion gifting to create exclusive and impactful client experiences
• Design & create client engagement tools to support the Sales team in maintaining customer loyalty and enhancing customer relationships
• Monitor and track KPIs related to clienteling, ensuring they align with set targets and provide insights and recommendations for improvement
• Collaborate with Customer Experience and Communications teams to execute successful in-store clienteling events, including guest invitation and RSVP management
• Conduct regular analysis of clienteling performance, identifying areas for improvement, and providing valuable insights and recommendations
• Provide support for product launches, ensuring the achievement of sales goals and maximizing client engagement
• Liaise Learning & Development team and Retail Trainer to deliver regular clienteling training sessions to the Sales team
• Enhance the exclusivity of VIP customer through targeted outreach during product launches and by providing personalized customer appointment experiences
Requirements:
• Tertiary educated with minimum 6 years of relevant experience in luxury retail or a similar capacity
• Strong business sense and practical know-how in managing and driving customer relationships, leveraging insights to enhance business performance
• Possess the ability to lead and inspire teams, driving performance and ensuring exceptional customer service
• A good team player, pleasant, service oriented and self-motivated
• Strong leadership, communication skills and fostering positive interpersonal relationships
• Proficient in computer skills and solid command of MS Office applications
• Good command of written and spoken English and Chinese (Mandarin and Cantonese). Knowledge of French is a plus
After-Sales Technician
MAIN RESPONSIBILITIES AND ACTIVITIES:
General skills
To provide professional technical assessment and services to our clients
To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame
To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product
To be responsible & accountable for all client’s products received for services / repair and to handle them with due care
Workshop
To repair and control all types of quartz, mechanical and simple complication watches
To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item
To provide basic polishing-refurbishing service
Spare parts stocks & Warehouse
Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock)
To perform quality control and quick service activities at warehouse / stores if need.
Administrative tasks
To input correct data in internal system
Stores
To work with Retail Team to ensure smooth delivery & support of clients’ repairs
To work with retail manager on providing technical training to sales team
PROFILE
Focus on quality of workmanship, high level of skill for complete repair/service of timepiece
Take pride in achieving and maintaining quality and productivity targets whilst respecting the guidelines and processes in place
Enthusiastic and self-motivated
Good communication skills
Conscientious, flexible and versatile
Meticulous and accurate in their work
Good organizational skills, to meet the set lead times
Excellent analytical and deductive skills, ability to find solutions
Self-reliant but also enjoying teamwork
Acutely aware of Customer Service, where complete customer satisfaction is the main objective.
PROFESSIONAL REQUIREMENTS:
Advanced Watchmaking-Repair training or WOSTEP certification
At least 3 years' successful experience working as an After-Sales Technician
Candidates with experience in the luxury timepiece industry is preferred
Candidates must be able to work well under pressure to meet customer service levels
Good oral and written English
Good knowledge of the standard IT tools (MS office)
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