Octopus Holdings Limited 八達通招聘
Applied AI Lead
Job Responsibilities:
Collaborate with business and operational teams to understand objectives, user journeys, pain points, data flows, and system constraints; identify high-impact AI and automation opportunities.
Convert ambiguous requests into clear, prioritized problem statements with measurable success criteria, assessing feasibility, risks, value, and complexity.
Develop rapid prototypes and proof-of-concepts to validate assumptions, workflows, and integrations, using iterative feedback to inform scalable solutions.
Document decisions, trade-offs, risks, dependencies, and lessons learned to enable reuse and continuous improvement of prototypes.
Design, develop, test, and deploy production-grade applications, APIs, data pipelines, and automation workflows, integrating AI capabilities while ensuring modularity and scalability.
Apply sound software engineering practices—version control, automated testing, CI/CD, and documentation—to create reliable, maintainable, and reusable components.
Engineer and evaluate Generative AI solutions, establishing evaluation methods for accuracy, relevance, safety, and cost, with guardrails and human-in-the-loop controls.
Collaborate with domain teams to develop secure solutions for payment operations, risk management, and compliance, ensuring proper data safeguards and audit trails.
Integrate cybersecurity, data privacy, responsible AI, and regulatory requirements through architecture reviews and security controls, mitigating AI-specific risks.
Prepare solutions for controlled deployment with release plans, monitoring, and support, ensuring operational resilience and continuity.
Conduct troubleshooting, incident investigation, and post-implementation improvements, transitioning solutions to support teams while maintaining accountability.
Communicate technical trade-offs clearly to stakeholders, lead demonstrations and training, and foster user adoption and responsible experimentation.
Gather feedback and operational data post-launch to prioritize enhancements, provide technical guidance, and promote knowledge sharing.
Own solution workstreams from discovery to deployment, breaking initiatives into manageable steps, mentoring teams, and capturing reusable patterns.
Contribute lessons learned to enterprise standards and help teams develop the capability to operate, maintain, and extend solutions independently.
Job Requirements:
Bachelor's degree or above in Computer Science, Software Engineering, Artificial Intelligence, Data Science, Information Systems, Computer Engineering or a related discipline.
Relevant certifications in cloud, AI, data, cybersecurity, software engineering or solution architecture will be an advantage.7+ years of experience in software engineering, solution engineering, systems implementation, technical consulting or a comparable hands-on role.
3+ years of hands-on experience delivering AI, data, automation or advanced software solutions in an enterprise environment.
Proven experience taking solutions from business discovery and prototype through production deployment, adoption and support.
Experience working directly with business users or customers to solve complex, ambiguous and time-sensitive problems.
Experience leading technical workstreams or small cross-functional delivery teams.
Experience in payments, banking, financial services, fintech, transportation, retail technology or another regulated and service-critical environment will be an advantage.
Marketing Manager (Social & Digital Engagement)
Job Responibilities:
Social Media, Community and Governance
Oversee selected corporate social media accounts, including Facebook, Instagram, Threads, LinkedIn, YouTube, WeChat, and Xiaohongshu, adapting content to each platform and audience.
Develop paid and organic social campaigns to amplify merchant collaborations, increase reach, and drive traffic to the Rewards platform.
Manage content calendars, customer communities, KOLs, creators, and brand collaborations.
Manage and amplify the house mascot’s social presence across social channels, marketing and loyalty programmes, community activities, and brand collaborations.
Act as the internal owner, agency liaison, and gatekeeper for corporate social media, with lead responsibility for crisis management.
Coordinate content approvals, publishing, social customer service, issue escalation, and crisis response.
Rewards Platform Campaign management
Plan and execute integrated campaigns across the Rewards platform, paid and organic social media, and other digital channels.
Co-create merchant campaigns with Business Development to drive acquisition, promotion discovery, reward redemption, platform traffic, and transaction growth.
Plan in-app campaign mechanics, banner placements, push notifications, merchant offers, and customer communications.
Translate merchant needs, customer insights, digital payment and app journeys, and market trends into creative ideas, messages, copy, and engagement opportunities.
Support merchant discussions by presenting campaign proposals, marketing toolkits, digital best practices, and co-marketing solutions
Monitor digital marketing innovations, loyalty trends, competitor promotions, emerging platforms, and AI tools to identify new growth opportunities.
Performance tracking and optimization
Use social listening, customer feedback, and consumer behaviour data to identify opportunities and potential issues.
Track campaign KPIs, including acquisition, conversion, redemption, engagement, transaction growth, CAC, ROAS, and merchant uplift.
Maintain campaign dashboards and translate performance data into actionable improvements.
Independently manage assigned projects from planning and execution to performance review
Job Requirements:
Bachelor’s degree in Business Administration, Marketing, Communications or a related discipline.
Minimum 5 years of relevant experience in digital marketing, content, social media, loyalty, Rewards, or campaign management.
Proven experience independently managing multi-channel digital and social media campaigns.
Experience in merchant campaigns, partnerships, co-marketing, or customer engagement programmes.
Experience in social customer service, issue escalation, and crisis management.
Strong campaign planning, content writing, storytelling, copywriting, and editing skills.
Ability to translate business needs, customer insights, and trends into creative, results-driven campaigns.
Ability to create simple content using Canva, design software, and AI-assisted tools.
Strong knowledge of Facebook, Instagram, Threads, LinkedIn, YouTube, WeChat, and Xiaohongshu, including their audiences, formats, and engagement practices.
Good understanding of Rewards platforms, digital payments, mobile apps, and end-to-end customer journeys.
Familiarity with paid and organic social media, social listening, social search, online forums, and emerging platforms.
Manager, Card Centre
Job Responsibilities:
Execute strategic direction for Octopus Card operations and self-served channel operations, including providing insights for improvements serving as the subject matter expert on card products and services.
Participate in projects and new initiatives relating to Octopus card products, service delivery and self-served channels, ensuring timely execution and effective stakeholder coordination;
Manage and negotiate with internal and external stakeholders, including but not limited to the Government, major transport service providers, external partners, and internal business and support teams, to achieve optimal outcomes in service quality, timelines, costs and compliance;
Prepare management reporting materials, MIS reports and updates on projects, business cases and strategic roadmaps for senior management;
Lead teams to ensure service delivery aligns with established quality standards, service commitments and KPIs. Encourage teams to propose improvement initiatives to achieve growth in all areas;
Oversee daily operations relating to card production, service delivery and channel management, and ensure issues are addressed in a timely and effective manner;
Lead and develop teams, managing performance, motivating staff, arranging necessary training, and fostering a customer-centric and growth culture;
Facilitate positive customer experiences and improve operational efficiency, while challenging existing practices and identifying improvement opportunities;
Collaborate with technical teams, business teams and external partners to refine systems, workflows and channel capabilities for greater efficiency and customer satisfaction. Prepare comprehensive user requirements, test strategies, and UAT plans for new and enhanced systems and operational initiatives;
Develop and maintain operating procedures and controls in line with the Company’s standards, regulatory requirements and industry best practices;
Ensure compliance with the Company’s policies and relevant regulatory requirements, including but not limited to those issued by the HKMA;
Address audit findings and implement committed management actions in a timely manner;
Prepare and manage the budget for the team and monitor expenditure against approved plans; and
Undertake any other ad hoc assignments as directed by his/ her manager.
Job Requirements:
Bachelor’s degree in Business Administration, Operations Management, Finance, Information Systems, or other related disciplines.
At least 8 years’ work experience in payment industry or quality /process improvement
Experience in financial institution or large corporate
Strong background in credit/ debit card operations, and/ or payment business/ technologies
Good knowledge of risk and compliance, in particular guidelines from the HKMA
Strong interpersonal, presentation, negotiation and project management skills
Independent, proactive and result-oriented
Versatile, highly adaptive in fast-moving and dynamic working environment
Good written and spoken English and Chinese
Senior Officer, Media & Events
Job Responsibilities:
Support the Department/Team Head in planning and executing communication activities, including media relations, public affairs, and stakeholder engagement.
Assist in coordinating product and service launches, events, and social media campaigns.
Help improve the company's image and awareness through basic communication tasks such as preparing press releases, speeches, and newsletters.
Support the team in building good relationships with media, partners, and other stakeholders.
Assist with special projects and tasks as assigned by the Department/Team Head.
Job Requirements:
Degree holder in Communications, Journalism, Marketing, Social Sciences or related disciplines
Minimum 3-4 years’ solid experience in media, public relations, or corporate communications with sizable organisations
Experience in media relations, event management, content development and integrated communications campaigns
Familiarity with digital and multimedia storytelling is an advantage
A good team player with exceptional interpersonal, presentation and communication skills; self-starter, driven, outgoing and able to work independently under pressure and tight timelines in a dynamic setting; mature and resilient with a strong entrepreneurial mind-set and can-do attitude.
Willing to provide hands-on administrative support for the team and handle ad-hoc tasks
High proficiency in written and verbal communication skills in both English and Chinese (Cantonese and Putonghua) is a must
Manager, Digital Partnership
Job Responsibilities:
Identify, create, and implement payment solutions grounded on achieving measurable business results for managed portfolio of merchants
Stay up to date regarding latest development on industry trends helping to identify area of growth opportunities and emerging threats
Responsible for educating clients on suitable products, new solutions and best practices to drive adoption and grow existing business partnership
Use data and insights to guide strategy and adoption of Octopus payment solutions
Conduct deep data analyses to guide client strategy, which may include setting up dashboards to detect performance patterns and translate them into actionable insights
Build and manage relationships with key clients, payment service partners (direct gaming platform, payment service provider and any other type of payment aggregator for the captioned industry sectors)
Collaboration and alignment with internal cross-functional teams and ability to co-manage complex workstreams within a matrix organization
Handle ad hoc projects as assigned
Job Requirements:
University degree in Business Administration.
8- 10 years of experience in consumer tech related industries, implementing and delivering on business growth strategies and digital gaming / service industry will be extremely valuable
Ability to think strategically and execute tactically, as well as persistent attention to detail
Ability to lead individuals in creating and driving the best solutions for the business, partners, and consumers
Excellent data analysis and quantitative skills
Excellent communication skills and interpersonal skills
Good written and spoken English, Chinese and Mandarin
The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.
Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.
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