Octopus Holdings Limited 八達通招聘

Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services. Our Mission Making everyday life easier. Our Values Customer Centricity, Simplicity & Trustworthiness. Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily. At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!

System Engineer, 1 year contract

Job Responsibilities:

• Provide 24 × 7 on‑call support through rotational duties for Octopus internal systems.

• Provide technical assistance and support for incoming queries and issues related to systems, software, and hardware.

• Maintain patch baselines to meet security and audit requirements. Perform OS patching for Linux and Windows servers; Solaris patching experience is an advantage.

• Conduct patch planning, bundling, and coordinate maintenance windows.

• Deploy patches with proper testing, validation, and rollback planning. Ensure system stability through post‑patch verification and reporting.

• Install, configure, and register security software across server platforms.

• Perform patching, maintenance, or urgent fixes outside office hours when required.

Requirements:

• Bachelor's degree in business administration, Computer Science or relevant disciplines

• 3 years or above experience in system operations or server support. 

• Hands-on experience in patching and administering Red Hat Enterprise Linux and Microsoft Windows. Knowledge on Solaris is a plus.

• Hands-on experience with Linux Shell scripting, PowerShell, and Ansible.

• Experience using patch management processes and tools (e.g., Ivanti Security Control, WSUS, Satellite, Ansible)

• Experience with server security tools and compliance standards. 

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Project Officer (Process Transformation & Resiliency), 1 year contract

Job Responsibilities:

• Process Design & Governance
  Own and develop end‑to‑end process frameworks that support system reliability and resiliency objectives. Define process standards, workflows, documentation, and governance checkpoints. Collaborate with cross‑functional teams to validate process effectiveness and ensure alignment with departmental policies and ISQM practices.

• Process Tracking & Performance Monitoring
  Establish and maintain dashboards, logs, trackers, and KPIs that measure process adherence and operational outcomes.Identify gaps and improvement opportunities using data‑driven insights. Provide regular reporting and analysis to management on process performance, risks, exceptions, and improvement actions.

• Stakeholder Engagement & Communication
  Coordinate with project managers, system owners, technical teams, and external stakeholders to ensure process compliance and follow‑through. Facilitate discussions, workshops, and documentation reviews to align expectations and remove bottlenecks. Lead structured communication to clarify process responsibilities, timelines, and dependencies.

• Support for Enterprise Reliability & Resiliency Programs
  Contribute to departmental initiatives related to system stability, recovery readiness, operational risk mitigation, and continuous improvement. Participate in post‑incident or post‑change reviews to extract lessons learned and embed corrective action into future processes.

• General
  Maintain accurate and updated documentation, logs, and supporting materials. Uphold departmental standards related to Risk Management and Compliance. Perform any additional duties as assigned by supervisors.

Requirements:

• Bachelor’s degree in business administration, Information Systems, Computer Science, Engineering, or related disciplines

• 3-year experience in process governance, enterprise operational processes, PMO functions, or technology‑driven environments.

• Strong planning, organizational and coordination skills.  Professional certifications such as PMP, ITIL, Agile Scrum Master or equivalent.

• Comfortable operating in a matrix management environment. Logical understanding of technology systems, processes, and workflows. Strong analytical mindset with structured 

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Operations Assistant

Job Responsibilities: 

Auto Add Value Service (AAVS)

• Support AAVS Team daily operations (Application, Transaction Processing, and Cancellation)

• Assist to generate daily exception repports and update data accurately

• Modify AAVS cardholders’ data as relevant bank/ financial and internal department requested.

• Take appropriate action for cancellation requests from various channel.

• Handle mailing consolidation and returned mails 

Kiosk Operations

• Prepare daily, weekly and monthly reports.

• Monitor kiosk healthiness and report irregularities to relevant party.  

• Handle ad hoc assignment/ task as required.

Risk and Compliance 

• Ensure the processes and tasks performed are adhered to the both internal control and compliance requirements

• Attend risk and regulatory related trainings to ensure understanding of the control requirements and escalate if there is any risk event is identified

• Attend internal training provided by manager or supervisor for new procedures and system changes to ensure familiar with new procedures 

• Support to achieve satisfactory results on HKMA examinations, external & internal audits and ensure no overdue outstanding comments and all responses will be implemented as per target completion date

Requirements:

• Form 7 / DSE and above with passed result in English, Chinese and Mathematics

• 1 year of clerical working experience, preferably in financial institution

• Proficiency in PC skills include MS Word, Excel and Chinese Word Processing.

• Good command of spoken and written English and Chinese. 

• Good numerical sense, logical and analytical skills 

• Good team player with strong sense of customer service awareness and interpersonal skills

• Able to work under pressure

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The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

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