Octopus Holdings Limited 八達通招聘
Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services. Our Mission Making everyday life easier. Our Values Customer Centricity, Simplicity & Trustworthiness. Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily. At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!
Architect - Software Development
Job Responsibilities:
People Management
Coach, train and develop technical personnel to maintain expertise in core technologies, including the application of Artificial Intelligence tools.
Foster a culture of excellence and continuous improvement across development teams.
Enforce compliance of company policies and procedures to ensure operational integrity.
Product Realization
Work in collaboration with multiple project teams to ensure consistent implementation across the backend systems.
Perform requirement analysis and transform clients’ business needs into high quality architectural designs that meet technical and business objectives
Prepare quality technical specifications, including architectural specifications, data specifications, requirement specifications, and end-to-end use cases
Promote best practices and contribute to the building or enhancing the Octopus Software Framework and architectural processes.
System Management
Perform and develop server installation, configuration, patching and maintenance on physical and VM server to provide sufficient resources for development teams.
Knowledge Management
Enable knowledge sharing within the organization to retain institutional knowledge and enhance quality, profitability and market share.
Job Requirements:
University Degree in Computer Science, Information Systems Management, Computer Engineering or equivalent.
Minimum 6 years of relevant experience in system development, and IT operations, with 2+ years in an Architect role.
Track records in completing architectural design or integration of small to medium-scale system or infrastructure revamp projects.
Strong knowledge and proven experience in architectural design and relevant software development, implementation, integration and launch.
Strong background in Java, Spring framework
Strong communication skills in both verbal and written English and Cantonese to collaborate effectively with stakeholders
Able to work under pressure and self-motivated.
Assistant Manager, Product Development
Job Responsibilities:
Being a member of the online and mobile project team to serve customers in Hong Kong
Responsible for the full software development lifecycle, including design, development, testing and system release
Manage technical project for mobile payments
Acquire and discuss requirements with internal and external users
Prepare documentation such as project management plan, functional specification and technical specification
Perform system design, testing, support and maintenance
Job Requirements:
Bachelor’s degree holder in Computer Science, MIS or equivalent
Minimum 6 years relevant work experience in systems' design and development
Candidate with less experience will be considered as System Engineer
Experienced on handling high transaction volumes would be an advantage
Hands-on experience in the following skills
o Java
o Jakarta EE
o Spring Framework, Spring Boot, Spring Cloud
o Jersey 2, 3
o Hibernate and JPA
o Oracle 19c
o Apache CXF (JAX-WS), Apache Axis 2 (SOAP Web Service, WS-Security)
o Mobile related frameworks
o Testing tools including Junit, Postman/ SoapUI
o Reporting tools including JasperReports
o Website developments, including Struct, Thymeleaf
Hands-on experience in rational databases
Hands-on experience in using Linux
Knowledge in payment systems, cloud-native architecture, website, iOS/Android mobile development, PostgreSQL and administrating Linux or cloud services would be an advantage
A good team player and self-motivated
Effective communication and interpersonal skills
Good command of both spoken and written English and Chinese
Senior Manager, Card Centre
Job Responsibilities:
Set the strategic direction for Octopus Card operations and self-served channel operations, including defining roadmaps, key milestones and implementation priorities, evaluating business cases, and serving as the subject matter expert on card products and services
Lead and manage projects and new initiatives relating to Octopus card products, service delivery and self-served channels, ensuring timely execution and effective stakeholder coordination
Manage and negotiate with internal and external stakeholders, including but not limited to the Government, major transport service providers, external partners, and internal business and support teams, to achieve optimal outcomes in service quality, timelines, costs and compliance
Prepare management reporting materials, MIS reports and updates on projects, business cases and strategic roadmaps for senior management
Lead teams to ensure service delivery aligns with established quality standards, service commitments and KPIs. Encourage teams to propose improvement initiatives to achieve growth in all areas
Oversee daily operations relating to card production, service delivery and channel management, and ensure issues are addressed in a timely and effective manner
Lead and develop teams, managing performance, motivating staff, arranging necessary training, and fostering a customer-centric and growth culture
Facilitate O2O customer experiences and improve operational efficiency, while challenging existing practices and identifying improvement opportunities;
Collaborate with technical teams, business teams and external partners to refine systems, workflows and channel capabilities for greater efficiency and customer satisfaction. Prepare comprehensive user requirements, test strategies, and UAT plans for new and enhanced systems and operational initiatives
Develop and maintain operating procedures and controls in line with the Company’s standards, regulatory requirements and industry best practices
Ensure compliance with the Company’s policies and relevant regulatory requirements, including but not limited to those issued by the HKMA
Address audit findings and implement committed management actions in a timely manner
Prepare and manage the budget for the team and monitor expenditure against approved plans
Undertake any other ad hoc assignments as directed by his/ her manager
Job Requirements:
Bachelor’s degree in Business Administration, Operations Management, Finance, Information Systems, or other related disciplines
At least 12 years’ work experience in payment industry or quality /process improvement. Experience gained in financial institution or large corporate is preferrable
Strong background in credit/ debit card and/ or payment business/ technologies
Good knowledge of risk and compliance, in particular guidelines from the HKMA
Strong interpersonal, presentation, negotiation and project management skills
Independent, proactive and result-oriented
Versatile, highly adaptive in fast-moving and dynamic working environment
Excellent spoken and written in English and Chinese
System Engineer, Product Development
Job Responsibilities:
Perform requirement analysis, system design, development, testing, deployment, maintenance of various online services and Mobile Octopus solutions
Prepare quality technical documentation including requirement, functional, user interface (UI), interface and data specification.
Identify and fix bugs
Liaise with different parties in SDLC
May be required to provide technical support outside office hours on urgent matters on a shift basis.
Requirements:
Degree holder in Computer Science, Information Systems or IT related discipline
Minimum 2 years of experience in Java web application development
Knowledgeable in frameworks Spring, Spring Boot, Hibernate
Hands-on experience in cloud platforms (AWS / Azure) and containerized services (EKS / AKS)
Practical experience in relational databases (Oracle / PostgreSQL)
Capable of working independently and thinking critically
Proficient in both written and spoken English and Chinese with strong communication skills
Temporary Operation Assistant (till 31 Dec 2026)
Personalised Octopus Application:
Handle Personalised Octopus application process including data input, data verification and photo scanning for production of Personalised Octopus
Prepare Personalised Octopus application data preparation and work with outsourcing services providers
Handle internal enquiries on card orders
Check the quality of the written data in chip and printed data on the card face of Personalised Octopus
Malfunction and Sold Products Operations
Handle card refund for malfunctioned Octopus and issue replacement Octopus according to customer’s request
Handle card refund or replacement of corporate staff Octopus
Provide warehouse operation support and card stock housekeeping
Card Refund and Lost Card Operations
Perform investigation of Octopus refund and replacement request and perform related data entry according to customer’s request and Octopus card refund and replacement procedures
Prepare reports for daily reconciliation and various MIS reports
Handle customer enquiries tactfully and timely
General Duties
Observe the service level standard to ensure customer requests are completed accordingly and escalate to supervisor if there is any irregularity
Provide general clerical and administrative support to the team and support tasks as assigned by supervisor
Support to conduct UAT for system change or enhancement as assigned by supervisor
Risk and Compliance related duties
Ensure the processes and tasks performed are adhered to the internal control requirements and compliance requirements
Attend risk and regulatory related trainings to ensure understanding of the control requirements and escalate if there is any risk event is identified
Attend internal training provided by manager or supervisor for new procedures and system change to ensure understanding and familiarity to the new procedures
Support to achieve satisfactory results on HKMA examinations, external & internal audits and ensure no overdue outstanding comments and all responses will be implemented as per target completion date
Requirements:
HKCEE or DSE graduate or equivalent with 5 subjects passed (Grade E / Level 2) including English, Chinese and Mathematics
1 year of clerical working experience, preferably in financial institution; fresh graduate will also consider
English and Chinese Typing speed at 35 wpm
Familiar with Microsoft Word and Excel
Good command of spoken and written English and Chinese
Good numerical sense, logical and analytical skills
Good team player with strong sense of customer service awareness and interpersonal skills
Able to work under pressure
Customer Service Representative
Job Responsibilities:
Handle incoming customer and merchant enquiries and complaints related to Octopus cards and products, Octopus Rewards programs and services.
Make outbound calls to customers and merchants to follow their enquiries and complaints received through hotlines, emails and correspondence.
Ensure all procedures taken and tasks performed are adhered to Company Policy, corresponding guidelines and service level standard, as well as regulatory and audit requirements.
Collect feedback from customers to identify and analyse their issues, and offering recommendations to enhance service quality.
Perform general clerical and administrative support to customer service team.
Work closely with other teams in Operations Department to follow up the requests and enquiries from customers.
Job Requirements:
Form 7 / DSE or above with at least 2 years of working experience in customer service or call centre, preferably in banking or credit card industry.
Strong customer-oriented mindset with excellent communication and interpersonal skills.
Independent, diligent and responsible, with a positive attitude under pressure.
Familiar with various MS Office applications including Word, Excel and Chinese Word Processing.
Good command of spoken and written English and Chinese.
Fluency in Putonghua is preferred.
The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.
Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.
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