Octopus Holdings Limited 八達通招聘

Temporary Operations Assistant, Card Centre (1 Aug 2025 - 31 Dec 2025)

Job Responsibilities

Personalised Octopus Application:

• Handle Personalised Octopus application process including data input, data verification and photo scanning for production of Personalised Octopus

• Prepare Personalised Octopus application data and work with outsourcing services providers for data processing

• Handle Personalised Octopus Cards printing using Personalisation Equipment

• Handle internal enquiries on card orders

• Perform quality check of the Personalised Octopus Cards

• Prepare reports for daily reconciliation

• Provide general clerical and administrative support as assigned by supervisor and manager

• Ensure the delivery of service and work adhere to KPI and service standard

• Work at locations other than office premises in Card Centre or headquarter for project support when required

• Primary work location in Tsuen Wan

 Requirements:

• HKCEE or DSE graduate or equivalent with 5 subjects passed (Grade E / Level 2) including English, Chinese and Mathematics

• Minimum 1 year clerical work experience including data entry, document verification or printing tasks. Experience of working at financial institutions would be an advantage

• Familiar with Microsoft Word and Excel

• English and Chinese Typing speed at 35 wpm

• Good command of spoken and written English and Chinese

• Good numerical sense, logical and analytical skills

• Good interpersonal skills and customer service awareness

• Able to work under pressure

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Manager, Merchant Experience

Job Responsibilities:

• Act as product lead to understand the user journey and pain points of our merchants in retail and eCommerce, and translate them into user requirements for product development 

• Manage project timelines in parallel to drive product development and process improvement with Operations, Product and Technology teams to ensure our operation flow is efficient and cost effective

• Conduct deep-dive analysis of business performance by segments and channels to identify growth opportunities that increase market share and merchant engagement

• Research market trends and merchant feedback, integrating internal merchant data to generate actionable business insights for budget and sales target planning

• Assist in presentation preparation, regular project reporting and other supporting duties as required

Job Requirements:

• Bachelor degree in Information Technology, Computer Science, Math, Statistics, Business, or related discipline.

• At least 5 years of experience in product management, business analysis and planning. Experience in retail industry would be advantageous. 

• Solid business acumen, strong analytical skills and proven capability in identifying issues and proposing practical business analysis and solution 

• Ability to drive product development including business requirement gathering, UAT and go-to-market plan with minimal supervision

• Capable of managing multiple projects and priorities effectively

• Able to collaborate effectively across departments and manage stakeholder relationships

• Strong in MS Excel and PowerPoint tools for data analysis and management presentation

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The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

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