Octopus Holdings Limited 八達通招聘

Assistant, Consumer Business

Job Responsibilities: 

• Assist Product Manager to manage Octopus digital products

• Be customer centric, provide market update and competitive analysis that enables Octopus to stay ahead of competitors

• Set up, collect and study digital analytic results and make recommendations for continuous optimization 

• Assist Product Manager to lead, support and implement new, or enhance, existing digital products

• Coordinate with stakeholders in product design and testing process

• Create an internal knowledge base to support daily service support and manage on-going changes and updates

• Monitor customer comments in App Store, Play Store, digital channels and coordinate internally to provide timely feedback

• Work with cross-functional teams for business requirements and prepare functional specifications on product development and management 

• Assist Product Manager on project management and vendors management

• Handle ad-hoc duties as assigned by supervisors

Job Requirements:

• Bachelor’s degree in computer science / business administration / marketing or equivalent, Digital Studies or Digital Marketing stream is preferred

• 1-2 years of relevant work experience, fresh graduate is also welcomed

• Experience in mobile apps / digitals or web projects is a plus

• Hands-on experience in digital analytic tools and MS Office Applications

• Good team player and possess good interpersonal, communication and analytical skills 

• Self-motivated, result-oriented, attentive to details with customer centric mind-set

• Good command of written and spoken English and Chinese 

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Temporary Operations Assistant, Card Centre (1 year assignment period)

Job Responsibilities:

• Handle Personalised Octopus application process including data input, data verification and photo scanning for production of Personalised Octopus

• Prepare Personalised Octopus application data and work with outsourcing services providers for data processing

• Handle Personalised Octopus Cards printing using Personalisation Equipment

• Handle internal enquiries on card orders

• Check the quality of the written data in chip and printed data on the card face of Personalised Octopus

• Prepare reports for daily reconciliation

• Provide general clerical and administrative support as assigned by supervisor and manager

• Ensure the delivery of service and work adhere to KPI and service standard

• Work at locations other than office premises in Card Centre or headquarter for project support when required

• Primary work location in Tsuen Wan

Risk and Compliance related duties:

Ensure the processes and tasks performed are adhered to the internal control requirements and compliance requirements

• Attend risk and regulatory related training to ensure understanding of the control requirements and escalate if there is any risk event is identified

• Attend internal training provided by manager or supervisor for new procedures and system change to ensure understanding and familiarity to the new procedures

• Support to achieve satisfactory results on HKMA examinations, external & internal audits and ensure no overdue outstanding comments and all responses will be implemented as per target completion date

Requirements:

• HKCEE or DSE graduate or equivalent with 5 subjects passed (Grade E / Level 2) including English, Chinese and Mathematics

• Minimum 1 year clerical work experience including data entry, document verification or printing tasks. Experience of working at financial institutions would be an advantage

• Familiar with Microsoft Word and Excel

• English and Chinese Typing speed at 35 wpm

• Good command of spoken and written English and Chinese

• Good numerical sense, logical and analytical skills

• Good interpersonal skills and customer service awareness

• Able to work under pressure

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The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

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