Bank of China (Hong Kong) Limited 中國銀行(香港)招聘
Operation Officer (Integrated Banking Services Division)
Responsibilities:
Perform information maintenance, branch support operations, credit card and merchant services operations
Examine the documents from frontline
Communicate and collaborate with various internal units and external parties closely
Perform clerical duties and ad hoc tasks as assigned
Requirements:
Higher Diploma or above with major in Banking and Finance, Business Administration, Economics or other related disciplines
1 year or above working experience in Banking or Finance or other related fields a definite advantage
Proficient in MS Word, Excel, PowerPoint, VBA and macro is an advantage
Able to work under pressure and willing to work overtime when required
Good command of both verbal and written English and Chinese
Immediate available is highly preferred
Customer Service Officer (Campus Recruitment)
Responsibilities:
Deliver quality customer services through counter transactions
Cross-sell retail banking products
Support back-end branch operations
Requirements:
Bachelor degree or above
Strong sales and service orientation with outgoing personality and good communication skills
Proficiency in English and Cantonese as well as fluency in Putonghua
Customer Service Ambassador
Responsibilities:
Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity;
Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times;
Define customers’ needs and refer to frontline sales and service staff in order to facilitate customers’ satisfaction.
Requirements:
Diploma holder or above
At least 1 year's solid working experience in customer service(Including non-banking experience)
Good in Chinese, English and Putonghua
Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship
Able to analyze and tackle problems independently with good ability to handle crisis management
Process cooperative spirit and team’s morale with colleagues
Candidates with less experience may be considered as contract position