St. Regis Hong Kong 香港瑞吉酒店招聘
The St. Regis Hong Kong is one of 30 renowned hotel brands in Marriott International, Inc., established more than 110 years ago with the opening of the St. Regis New York. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.
At The St. Regis Hong Kong, you will work at one of the finest addresses; where trends are born, boundaries are broken, and guests can live exquisite. We perfect every aspect of every moment, finding pleasure in the details and creating an atmosphere of subtlety and refinement. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we are ready to go above and beyond in creating the best guest experience. We’re looking for talents who are innovative, team oriented and passionate about luxury. If you have a genuine drive to improve your life and the lives of those around you, we invite you to explore a career at The St. Regis Hong Kong.
Concierge Ambassador
Job Summary:
Greet and escort guests to rooms.
Open doors and assist guests/visitors entering and leaving property.
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Transport guest luggage to and from guest rooms and/or designated bell area.
Assist with luggage storage and retrieval.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Supply guests with directions.
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
Communicate parking procedures to guests/visitor
Requirements:
Fresh Graduates are welcomed
Related experience in 5-star hotels
Good interpersonal and communication skills
Capable to work independently with multi-tasking ability
Overnight Supervisor - Private Dining (In Room Dining)
Job Summary:
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Assist your and other departments when needed to ensure optimum service to guests.
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
Requirements:
3 - 4 years related experience.
Related experience in 5-star hotels.
Good interpersonal and communication skills.
Capable to work independently with multi-tasking ability.
Butler Service Desk Agent (Telephone Operator)
Job Summary:
Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
Answer, record, and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and legibly.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
Requirements:
Degree holder in Hospitality Management
Related experience in 5-star hotels
Good interpersonal and communication skills
Capable to work independently with multi-tasking ability
Supervisor - Run / L'Envol (2 Stars Michelin Restaurant)
Job Summary:
Coordinate with Restaurant Manager plans and actions to achieve improved operations, overcome deficiencies, and instigate necessary changes.
Daily inspection of restaurant and readiness (aisle set-up, dining room set-up) according to standards.
Regular inspection of all areas in order to direct work.
Emphasis to be on sanitation and cleanliness.
Requirements:
Previous experience in an International 5-star hotel / Michelin Star restaurant
Fluent in oral and written English
Knowledgeable in P&L reports
Creative, with an eye for details
Outgoing and people-oriented
Motivator and team-builder
Display initiative and commitment to professional values
Candidates with less experience will be considered as Captain
Butler (Front Desk Agent)
Job Summary:
Interact with guests on a daily basis and provide courteous, efficient and anticipating service.
Responsible to provide a personalized and professional service to all guests who stay in main building.
The working schedule will be based on shift hours.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Requirements:
Minimum 1-3 years front desk or guest relations experience, luxury hotel background is preferred
Experience with Opera system is an advantage
Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Excellent command of spoken Cantonese, English and Mandarin is preferred.
Bartender - The St. Regis Bar
Job Summary:
Provide consistent, high-quality beverage and service to guests.
Support service team in daily operation.
Requirements:
Minimum of 1 year lounge/bar operation experience gained in renowned hotels or restaurants.
Strong wine and beverage knowledge.
Good in communication and interpersonal skills.
Good command of both spoken English and Cantonese.
Ability to speak Mandarin would definitely be an advantage.
TO APPLY
Human Resources Department
28 Harbour Road,
Wanchai, Hong Kong.
Email: srhk.hr@stregis.com
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.