Hyatt Regency Hong Kong, Tsim Sha Tsui 香港尖沙咀凱悅酒店招聘

Assistant Manager - Front Office

What you will do:

Act as Duty Manager to effectively manage and respond to emergency situations and resolve guest complaints and concerns
Deliver seamless VIP service to ensure exceptional guest experience
Drive guest satisfaction, World of Hyatt enrolments & upsells through varied strategies
Provide courteous, professional and efficient service at all times
Build and maintain positive rapport with customers

What you should have:

University Degree/Diploma in Hospitality or Tourism Management
Minimum 5 years of work experience in front office operation and at least 2 years in supervisory role
Well-developed Communication and Customer Relations Skills
Good computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)
A good trainer, able to facilitate at all levels

Guest Services Officer - Regency Club

What you will do:

Provide courteous, professional and efficient service at all times
Engage in heart-felt and genuine conversation and respond to guests' inquiries in an efficient and courteous tone
Provide front of the house guest services to guests
Build and maintain positive rapport with customers

What you should have:

Qualification in Hospitality Management
Preferable prerequisite experience in a hotel with good standards
Well developed Computer Skills
Good communication skills and language skill
A great team player who is customer-oriented, attentive and hospitable
Fresh graduates will also be considered

You will experience:

Empathy: Genuinely understand your needs and connect personally
Wellbeing: Build joy into your work and care for yourself to thrive and be successful
Inclusion: Value and encourage your honest and diverse points of view
Experiment: Be curious and see things anew to challenge and grow

Interested candidates please email to honhr-careers@hyatt.com or contact the Human Resources Department at Tel: 3721 1751 or WhatsApp 6710 6676.

You are also welcome for walk-in interview:

Please visit us for a catch-up meeting at 14:30 to 17:30 on every Tuesday.
Address: 10/F, Fontaine Building, 18 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong