The West Kowloon Cultural District Authority 西九文化區管理局招聘

Visitor Services Officer, M+ Museum

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century. 

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century. 

This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.

You will be responsible for:

• supporting daily operations including managing service desk, ticketing admission checks, cloak room, galleries and general membership facilities;

• managing a designated area allocated by duty manager to supervise a team of casual staff as well as volunteers, venue contractors to ensure the performance of the causal staff is up to standards in order to meet M+ services standards aligned with M+ KPIs;

• delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary;

• handling and following up on visitor feedbacks promptly and be an agent to communicate within the building for service enhancement;

• supporting artwork protection and ensuring visitors are following the house rules;

• working closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness, is delivered at all time;

• supporting crowd management and control in large scale event;

• assisting visitor services operations managers in preparing and enhancing emergency response protocols covering a wide spectrum of incidents that could possibly be happening in the museum environment;

• ensuring the team is complying with institutional health and safety guidelines; and

• performing any duties from time to time as reasonably as assigned by M+.

You should:

• possess higher diploma or above in any disciplines; candidate with higher education background would be an advantage;

• have preferably 3 years of relevant experience in customer-facing or event supports in art and culture venue or tourism / hospitality industry;

• possess approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change and detail-minded mindset;

• be a good team player with the ability to multi-task in a fast-paced and dynamic environment;

• demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;

• have good organizational, planning and administrative skills;

• possess First Aid and AED qualification are an advantage;

• be proficient in MS Office including Word, Excel and Powerpoint;

• have excellent oral and written communication skills in English and Chinese; and

• require working on weekend and public holiday and occasional evening works according to the duty roster assigned.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Special Projects Officer

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

(This is a fixed-term contract position of 2-year with the possibility for renewal subject to organisational needs and individual performance.)

The Special Projects Officer, Business Development will play a pivotal role in supporting the team in planning, implementing, and monitoring strategic initiatives and operations, including, but not limited to, district promotions and placemaking campaigns.

You will be responsible for:

• conducting market research, analyze market trends and emerging opportunities for revenue growth and propose innovative promotional and placemaking ideas;

• supporting the planning, execution, and monitoring of special projects, ensuring adherence to timelines, budgets, and quality standards;

• contributing to the preparation of project proposal, procurement documents, licence agreement, payment and reports on project progress;

• collaborating with cross-functional teams to coordinate project activities and foster effective communication and teamwork;

• managing and collaborate closely with external partners and service providers to deliver projects, such as placemaking events and promotional campaigns;

• assisting in evaluating project performance against set goals, identifying areas for improvement, and recommending optimization plans;

• providing a wide range of administrative support to the team in a timely manner to ensure the smooth running of business operations; and

• performing any other duties from time to time as reasonably assigned by the Authority.

You should:

• possess a recognised university degree in business administration, marketing, communications, cultural industries or a related field;

• have a minimum of 2 years' relevant experience in business development, project and event management, marketing and communication, or a related field;

• possess excellent written and verbal communication skills in both English and Chinese (Cantonese and Mandarin), enabling clear and concise information delivery to stakeholders at all levels;

• be experienced in organization and time management, adept at complex problem-solving, detail-oriented, and proficient in prioritizing tasks under tight deadlines;

• be proficient in Microsoft Office Suite including Excel and PowerPoint for a wide range of functions from event proposal, pitching materials, to project management and budget control;

• be able to work independently with minimum supervision; and

• be a dedicated team player possessing strong communication and presentation abilities.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Assistant Manager, Individual Giving (M+)

You will be responsible for:

• supporting the Manager, Patronage and Philanthropy (M+) to implement the fundraising strategies for major giving and patronage.

• working closely with the Manager, Patronage and Philanthropy (M+) in maintaining great relationships with existing donors, patrons and other key stakeholders through active communications and engagement events and activities;

• developing fund raising proposals or other relevant materials while working with other Development teams and Marketing, Digital and Customer Experience (MDCE) Department to ensure information accuracy and brand alignment;

• conducting research and analyses to identify prospects and prepare reports for major giving and patronage programmes;

• working with internal teams such as Curatorial, Events, Finance and IT teams to ensure programme quality and budget control;

• maintaining CRM database as a tool to support cultivation and stewardship strategies and ensure data quality and integrity are managed in compliance with WKCDA guidelines to the standard contributing;

• supporting events and activities for donors, members or general fund raising; and performing other duties assigned by supervisors or the Authority when necessary; and

• implementing supporter stewardship processes via the preparation of acknowledgement letters and receipts, coordinating mailings and email correspondence for supporters.

You should:

• possess a recognised university degree in any disciplines;

• have at least 5 years of working experience in sponsorship and development with focus on fund raising and managing individuals with affluence or high social status. Experience in arts and culture organizations is a plus;

• demonstrate knowledge about the fundraising cycle and possess business acumen. Knowledge and interest in contemporary art or the art business are an advantage;

• possess exceptional Chinese and English written and verbal communication and presentation skills. Cantonese speaking is not a must;

• possess the ability to work independently in a fast-paced environment, and be able to pick up tasks assigned by the Authority when necessary; and

• possess the ability to collaborate effectively within the team, and manage multiple projects while keeping excellent attention to detail.

Accounting Officer

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

You will be responsible for:

• supporting the revenue cycle operation, including billing, possessing receipts, daily business receipts reconciliation and updating to the financial system on a timely basis;

• providing various revenue related analysis, including performance indicators; processing payment requests and preparing journal vouchers in a timely and efficient manner;

• assisting in month-end closing tasks and preparing financial schedules; providing financial support to the finance team in the day to day operations;

• handling other administrative works including copying, filing and document management; and

• performing any other duties from time to time as reasonably assigned by the Authority.

You should:

• possess a recognised university degree in finance, accounting, business or equivalent and preferably in the course of pursuing a professional accounting qualification;

• have at least 3 years of relevant working experience in finance, auditing or accounting field;

• preferably have excellent skills in using financial / accounting applications and computerised accounting systems; and

• be proficient in written and spoken English and Chinese.

Senior Special Projects Officer

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

To support Special Projects team, Business Development, we are seeking a dynamic and experienced Senior Officer in Business Development to drive strategic initiatives and support our organization’s growth. This role will focus on event operation support, procurement or policy support, and strategic planning, ensuring alignment with our corporate objectives.

You will be responsible for:

Event Operation Support:

• planning and executing business development events, including workshops, conferences, and networking sessions;

• collaborating with cross-functional teams to ensure seamless event logistics and operations; and

• monitoring and evaluating event effectiveness, providing insights for future improvements.

Procurement or Policy Support:

• assisting in the procurement process for business development initiatives, ensuring compliance with organizational policies;

• developing and implementing policies that enhance operational efficiency and support business objectives; and

• conducting market research to identify potential suppliers and negotiate contracts.

Support on New Initiatives and Strategic Planning:

• receiving guidance from management to develop and implement strategic plans that align with organizational objectives;

• analyzing market trends and competitive landscape to inform strategic decision-making; and

• preparing reports and presentations for stakeholders to communicate strategic initiatives and progress.

You should:

• possess a Bachelor’s degree in business administration, Marketing, or a related field; Master’s degree preferred;

• have minimum 5 years of experience in business development, event management, or strategic planning;

• have proven track record in supporting successful events and managing procurement processes;

• possess strong analytical skills and ability to synthesize complex information;

• be passionate in events management, can-do attitude to deliver quality and efficient results;

• have strong organizational and project management skills;

• have excellent communication and interpersonal skills, with the ability to collaborate effectively across departments;

• be able to think strategically and execute tactically;

• have high level of initiative and ability to work independently; and

• be adaptable to changing priorities and environments.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

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