Hong Kong Business Aviation Centre Ltd 香港商用航空中心有限公司招聘

Assistant Manager - Integrated Service Centre

Job Duties:

Assist Manager to manage and monitor the overall operation of Integrated Service Centre
Responsible for handling customer service process, monitoring all services provided by the team are handled professionally and complied with handling guidelines and regulatory requirements
Ensure customer’s comments to be handled promptly, courteously and appropriately

Establish and maintain good working relationship with airport entities, MROs, service providers, operators and customers
Perform safe and professional driving duties for guests and crew members. Shuttle personnel to designated locations at airside/landside to support daily operations (*it is applicable to staff possessing driving license only)
Provide coaching and counseling to staff to ensure their performances meet the company’s expectations
Prepare monthly roster to ensure adequate manpower resources for daily operation
Assist to review and update department’s training material, internal handling procedure and provide relevant training and coaching to team members
Assist to prepare monthly reports, manage departmental KPI and performance appraisals for team members
Perform ad hoc duties as assigned by Superior

Requirements:

Degree holder with at least 5 years’ relevant experience or Diploma holder with at least 6 years’ of customer service / guest relations experience with minimum 3 years’ in supervisory level
Excellent interpersonal, supervisory and customer service skills
Strong troubleshooting and problem solving skills
Mature, proactive, and positive attitude with high level of teamwork spirit
Excellent command of both spoken and written English / Chinese
Holder of valid HK Driving License No. 1, 2 with clean driving record is a plus
Shift duty is required
Candidate with airline lounge or hotel experience is highly preferrable

IT System Engineer

Job Duties:

Firewall & Network Management: Manage and troubleshoot firewall policies (both edge & east-west), switch configurations, and Wi-Fi systems to ensure network security and availability.
Virtualization & Backup: Administer the virtual environment (e.g., HCI/VM farm). Execute, monitor, and verify daily backup and recovery procedures using solutions like Veeam to ensure data integrity and business continuity.
IT Security Operations: Deploy security updates and perform monthly vulnerability patching. Manage user accounts, permissions, and access controls according to established security policies. Monitor alerts from firewall, EDR, and performance logs, and escalate incidents for timely resolution.
Microsoft 365 & Azure Administration: Administration of Microsoft 365 and Azure portal including user account management, IT security setting, etc.
Server Room & Procurement: Assist in overseeing server room readiness and cabling. Liaise with vendors to obtain quotations and follow up on licensing renewal.
Infrastructure & System Support: Provide professional and timely Level 2/3 end-user support and troubleshooting for infrastructure and system-related issues. Be available for on call for emergency support, assigned shift duty for critical patching, or deployments during non-office hours.
Project Support: Participate in and provide technical study/support for IT projects, executing assigned tasks for infrastructure upgrades and the implementation of new technologies.
Documentation: Maintain and update comprehensive documentation for network diagrams, system configurations, admin guides, and operational procedures.
Stay Current with New Technology: Actively pursue continuous learning on relevant new technologies. E.g., AI for automation, system scripting, etc.

Requirements:

Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.
5 years or above with hands-on experience in similar role. Candidates with substantial experience will be considered for Senior Position.
Network & Security: Familiarity with network device configuration (Firewalls & Cisco switches) is essential. Experience with FortiGate and PA firewall is advantageous. Awareness of IT security principles and privacy data protection are important.
Systems & Infrastructure: Experience in managing Microsoft environments (Active Directory, GPO, Azure AD) is essential.
Virtualization & Cloud: Hands-on experience with virtualization technologies (e.g., VMware, HCI) and backup solutions (e.g., Veeam) is required. Familiarity with Microsoft 365, Azure, Intune and their security administration is a plus.
Fluent in spoken and written English and Chinese.
Must be willing to work during non-office hours as per incident, maintenance and project requirements.

The ideal people:

Is eager to learn and develop skillset across a broad range of modern infrastructure technologies.
Possesses strong analytical and problem-solving skills with a meticulous, hands-on approach.
Is a reliable team player with good communication and interpersonal skills.
Has a positive, can-do attitude and the ability to work effectively on assigned tasks.

Line Service Technician

Job Duties:

Provide aircraft arrival / departure routine services
Handle aircraft towing in both apron and hangar, lavatory service, potable water supply service, luggage handling, external power supply and ground equipment, and assist hydrant dispenser refueling operations
Perform daily inspection and routine check on Gound Service Equipment
Provide driving support for operational needs
Act as headset man and perform walk around check of inbound and outbound flight movements
Handle aircraft fueling operations and associated documentations and records
Responsible for basic data input in HKBAC system
Perform other duties as assigned by Superior

Requirements:

Form 5 or above with minimum 2 years’ relevant experience
Holder of valid HK Driving License No.1 & 2 with clean driving record; holder of Code 18 / 19 is an advantage
Good command of both spoken and written English and Chinese
Shift duty is required
Candidate with more experience will be considered as Senior Line Service Technician

職責:

為抵港/離港航班提供服務
於停機坪和機庫執行飛機停泊調動、拖行和引領工作
按運作需要提供駕駛支援
負責為飛機加油、補充食水、裝卸行李和操作地勤設備
為飛機進行基本檢查包括耳機通訊對話及飛機機身損壞檢查
記錄輸入燃料數量及處理文書工作
執行其他被指派職務

入職要求:

中五或以上程度及兩年相關工作經驗
必須持有效香港駕駛執照第1, 2類及良好駕駛紀錄；另持有第18, 19類更佳
能操簡單英語及普通話
需輪班工作
經驗較多者將被考慮為高級航線服務技術員

Officer - Integrated Service Centre

Job Duties:

Perform customer services duties such as meet and greet guests, visitors, passengers and crew, handle VIP flights, and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements
Perform daily administrative duties such as handling counter service, answering phone call, handling emails, filing and updating documents
Perform safe and professional driving duties for guests and crew members. Shuttle personnel to designated locations at airside/landside to support daily operations (*it is applicable to staff possessing driving license only)
Liaise closely and coordinate with aircraft operators and agents, MROs, service providers and airport’s Control Authorities on flight operation and services requirement
Plan and arrange ramp services to ensure smooth daily operation
Perform ad hoc duties as assigned by Superior

Requirements:

Degree holder with at least 1 year’ relevant experience or Diploma holder with at least 3 years’ relevant experience
Customer-oriented with good interpersonal skill and serving attitude
Initiative, detail-oriented and good team player
Good command of both spoken and written English / Chinese
Holder of valid HK Driving License No. 1, 2 with clean driving record is a plus
Shift duty is required
Candidate with more experience will be considered as Senior Officer – Integrated Service Centre

Senior Officer - Integrated Service Centre

Job Duties:

Perform customer services duties such as meet and greet guests, visitors, passengers and crew, handle VIP flights, and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements
Perform daily administrative duties such as handling counter service, answering phone call, handling emails, filing and updating documents
Perform safe and professional driving duties for guests and crew members. Shuttle personnel to designated locations at airside/landside to support daily operations (*it is applicable to staff possessing driving license only)
Liaise closely and coordinate with aircraft operators and agents, MROs, service providers and airport’s Control Authorities on flight operation and services requirement
Plan and arrange ramp services to ensure smooth daily operation
Assist to coach new joiners and perform DIC duty in absence of Superior
Prearrange, issue and ensure the accuracy of all invoices
Perform ad hoc duties as assigned by Superior

Requirements:

Degree holder with at least 3 year’ relevant experience or Diploma holder with at least 5 years’ relevant experience
Customer-oriented with good interpersonal skill and serving attitude
Initiative, detail-oriented and good team player
Good command of both spoken and written English / Chinese
Holder of valid HK Driving License No. 1, 2 with clean driving record is a plus
Shift duty is required
Candidate with airline lounge or hotel experience is highly preferrable