Bank of America 香港招聘
Director, Client Services Manager, Global Markets Platform and Electronic Trading, Hong Kong
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
‘EES Product and Consulting’ team is responsible for all of the EES platform operated within Execution Services, including but Electronic Trading and Low Latency solutions offered to clients. Including driving the design and investment of the platform, team works closely with clients, both internal and external, in making sure that as a platform we’re at the forefront of innovation, scalability, and technology. This team is also responsible for all of the content produced within Executions, and resulting client engagement and / or client servicing.
We are seeking to hire a Front Office Business based tech-specialist role to work in collaboration with our technology teams that own applications components facilitating electronic trading. We are looking for individuals who are excited to design client solutions, find technological solutions to their needs and can work in an agile environment as a front office engineer.
Mandatory Requirements:
A candidate filling this position in the group must have solid hands-on experience in designing real-time low latency solutions preferably working in server-side Java programming. Candidate must be proficient in core Java concepts, specifically multithreading, collections, advanced synchronization algorithms, JVM tuning and garbage collection. The delivery standards for the software, and its criticality to the business, are exacting hence a candidate will be expected to have sound understanding of software development processes and should possess strong sense of accountability for the delivery and the quality of the software.
Skills Required:
Our ideal candidate is a graduate with a degree in computer science with:
Strong fundamentals in data structures, algorithms and object-oriented programming in Java.
Strong familiarity with multithreading concepts, network and socket programming.
Strong knowledge of Python is an advantage.
Prior experiences in Equities Cash domain are an advantage, even more so in Benchmark Algos.
Excellent communications skills, prior experience in business facing role.
Laser like focus in identifying automation opportunities/process simplification.
Interest in client interaction and being able to breakdown complex problems in simpler terms.
Assistant Vice President, Client Service, Global Banking Operations, Global Operations
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This role is responsible for servicing less complex inquires received from Treasury clients through phone, email or online channels regarding their treasury, cash management, card, merchant and/or depository products. These individuals are responsible for analyzing and determining appropriate handling and resolution of requests. Responsible for partnering with internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues and/or technical support.
Responsibilities:
To service the needs of local and regional clients for our Global Transaction Services (GTS), Corporate Banking (CBK) and Global Commercial Banking (GCB) businesses
To execute the servicing strategy as well as execution of the agreed upon processes
Work closely with key business stakeholders including Sales, Operations and Fulfillment teams leveraging teamwork to provide the client with a seamless and world class experience
Act as primary point for clients. Manage, log, and investigate the day-to-day servicing inquiries, complaints of all assigned and escalate as appropriate.
Provide consistent service and keep clients informed on status of all outstanding inquiries, as well as being able to resolve queries timely and accurately
Conduct periodic service and scorecard reviews with clients including client visits
Work independently with strong organizational skills to overcome challenges with requests and ensures our client’s needs are satisfied
Actively join, support, and implement local or regional projects as assigned by the Client Services Manager and Department Head
Cross functional support between Client Servicing and Fulfillment, Operations including handling of technical inquiries, training sessions for clients and supporting client implementation tasks
Undertake regulatory remediation and ensure closures within designated timelines
Ensure full compliance of all applicable laws and regulations, credit, OFAC, FATCA and KYC/AML policies as well as to exercise appropriate delegated authority
Perform all duties as assigned by the Client Services Manager and Department Head
Skills:
In-depth knowledge of customer service principles and practices
A good understanding of Treasury and Cash Management offerings
At least 3-10+ years of working experience in Client Servicing or a similar client-facing role in the banking industry focusing on treasury and cash management solutions for Corporates and/or Financial Institutions
Ability to communicate fluently in English, Cantonese and Mandarin. Written simplified Chinese is a-plus.
KYC/AML-related documentation skills for clients
Work experience with offshore operation center colleagues
Ability to learn current market/industry events/trends and to adjust accordingly
Self-motivated, flexible, proactive; excellent team player and able to work independent of direct supervision
Must be a high impact player who exhibits forward thinking, promotes team effort, and demonstrates initiative
Problem solving/analytical and organizational skills
Strong technical and data analytical skills including ability/experience in analyzing, managing, and reporting findings from large sets of structured data
Excellent presentations, communication, time management, analytical problem solving, interpersonal and teamwork skills
Demonstrates passion to serve our clients and to operate as a client advocate
Ability to manage multiple requests simultaneously that involves various levels of complexity and resolution timeframes
Proven track record of operational experience within the payment, trade, or treasury space
Excellent rapport with client contacts as well as internal partners at all levels
Able to work under pressure and challenges
Able to demonstrate experience with continuous process improvement. Ability to handle documentation requirements to onboard clients and for account maintenance
Participate in internal initiatives/projects, taking ownership and deliver the execution of these projects (Document business requirements, support User Acceptance Test (UAT), etc.), Validate test files sent by clients
Vice President, Business Controls Officer, Global Banking and Global Markets Business Controls, Hong Kong
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Summary of Business Area:
Bank of America offers a broad range of products and services across corporate banking, corporate finance and advisory, capital markets, debt and equity sales and trading.
Supporting our Global Banking and Markets (GBAM) teams in APAC, this position sits within the Business Controls Function – which is part of the GBAM COO organization and is the key control partner for the line of business heads and the front office.
The Supervisory & Control Function is an in-business group providing a range of advisory and execution services for the Global Markets businesses, including analysis and performance of key supervision and control tasks.
Job Description:
The role revolves around undertaking and supporting supervision and business controls activities in the Global Banking and Global Markets Business Controls organization, focused on the APAC region. Candidate must be able to thrive in a fast-paced and high-pressure environment while ensuring the Line of Business (“LOB”) follows applicable laws/rules, regulations and implementing industry best practices. Primary Business Controls Officer (“BCO”) responsibilities include:
Creating, enhancing and oversight of Front-Line Unit (“FLU”) controls and processes that create the framework that makes up the business operating environment, which include the administration of the supervisory program and tools (SID/SMA Supervisory Information database and supervisory management application, GTM, RMA).
Working closely with LOB BCOs, Supervisors and delegates/support groups in managing the day-to-day supervision infrastructure (e.g., supervisory responsibilities matrices, supervisor alignments, supervisor acknowledgements/attestations, etc.), including performing delegated supervisory tasks as required (New hires/terminations, Transfers, Registration & Licensing, Mandatory Block leave, Trader Mandate, Voice recording, Cross Border governance and control etc)
Partnering with BCO/COO teams to supporting LOB on internal exams (e.g., audits, targeted risk assessments, etc.) and external regulator meetings/exams, including preparing LOB leaders for meetings, providing exam responses and documentation, and presenting to auditors, risk, regulators as required.
Collaborating with LOB and Control/Support Partner groups (GCOR, Technology, GIS, HR, Audit) to ensure end-to-end Central Control processes are controlled, including working with these partners to improve the quality of supervisory reporting/tools and FLU controls/monitoring processes.
Providing business controls support to APAC Products BCOs and Country BCOs
Understanding and preparation of the Audit, operational losses and errors reporting and developing and improving routines to capture control metrics for reporting Key Risk Indicators (KRIs)
Supporting Identity Access Management and other Global Information Systems (GIS) Policy requirements monitoring and controls execution, identifying improvements for proactive detection of adherence gaps
Information Protection management including oversight of the quarterly access review routines, BRE (business Rule entitlement), Research email firewall, Trouble shooting and liaising with GIS/GAO to resolve issues raised by Security Point of Contact (SPOC) on security control and user access review requirement.
Expense Management oversight and control for the Global Banking and Global Markets to ensure adherence with to ABAC policy, Front-Line Unit requirement and Regulatory expectation.
Supporting any other adhoc projects and requests as required.
Requirements:
Personal attributes:
Strong background in infrastructure or support of the firm’s institutional products and processes, with specific Asia regulatory experience preferred
Background in audit, compliance, or control function preferably FLU
Good project/program management skills: ability to run complex, collaborative analytical projects
Strong academic background or equivalent
Strong IT skills and the ability to develop ad hoc solutions, perform analysis of data
Excellent relationship and communication (e.g., verbal, written and presentation) skills
Proficiencies in Microsoft Office products (Word, PowerPoint) required; must have strong MS EXCEL skills (familiar with complex pivot tables, data manipulation, filtering, lookups)
MUST have strong project management skills; prioritize the work, manage the delivery, scheduling, & follow up
Effective organizational skills and an ability to prioritize and coordinate multiple tasks with competing deadlines.
Competencies:
Control Mindset: a commitment to ensuring that the business does the right thing
Creative Thinking: the ability to generate new ideas and possibilities, and to see business opportunities – and risks – with a constructive perspective
Commercial/Client Orientation: an underlying desire to help the business and a motivation to ensure that others’ needs are met
Consulting Skills: an ability to provide added value, including innovative approaches and new or improved solutions
Flexibility: the capacity to adapt approach in light of shifting priorities or changing conditions
Personal Effectiveness: strong communication, decisiveness, energy, drive, courage and character. A thinker – and a doer
Team Orientation / Teamwork / Collaboration: The willingness to work as a member of a broad team in a matrix organization.
