Air Canada 加拿大航空(香港)招聘

Sales Account Manager - Trade

Responsibilities:

Deliver incremental agency revenue for Air Canada in Hong Kong, and exceed Air Canada’s fair market share in the agency channel.
Design agency fare products and manage fare utilization in the light of market intelligence to support Air Canada’s overall commercial objectives.
Fund out Future: Design, negotiate and manage the ongoing performance of agency incentive schemes, exceeding revenue targets within cost of sales budgets.
Work collaboratively with internal stakeholders to ensure successful delivery of agency incentive schemes, including Finance, Sales Planning, Legal and Tax.
Roll out ‘fit-for-purpose’ tactical incentives in response to an agile and rapidly evolving external market.
Reach New Frontiers: increase Air Canada’s reach with enriched content and products through local and global agency partners and/or Travel Management Companies (TMCs).
Launch NDC in the market and increase NDC revenue and adoption.
Provide training and support to the travel trade in the NDC rollout.
Provide timely market intelligence to local sales and Revenue Management in the form of quantitative analyses (pricing and fares competitiveness), and qualitative market feedback.
Elevate Customer Experience: Conduct regular customer surveys with the travel trade to identify areas for improvement with sales support and the contact centre.
Host agency training seminars and regular engagement activities with the entire travel trade.
Increase completions of Air Canada’s training program for the travel trade: ACU (Air Canada University)
Represent Air Canada in the local trade bodies, including the Agency Program Joint Council (APJC) & Local Customer Advisory Group (LCAG)
Key success metrics: agency revenue, agency market share, cost of sales, NDC adoption rate, NDC revenue, ACU completions

Qualifications:

University degree in any discipline (Essential)
Consultative sales experience in any industry (Essential)
Bilingual –English and Cantonese to native level of fluency, with a high level of proficiency in written English (Essential).
High level of autonomy and ability to collaborate with colleagues remotely and virtually (Essential)
Willingness to work across different time zones, and to attend meetings during after office hours occasionally (Essential)
Willingness to travel regionally and to Canada
Effective team player: empathetic and understanding of the needs of other stakeholders and team members.
Local expertise with a global perspective: ability to look for Air Canada’s commercial interests as a whole at a global sales level.
Excellent negotiation skills, interpersonal and communication skills
Strategic and innovative
Drive and strong desire to exceed targets

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and Cantonese)

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Sales Account Manager - Digital

Responsibilities:

Develop a holistic strategy for Air Canada across our three main online sales channels in Hong Kong and South-East Asia: Online Travel Agencies (OTAs), metasearch platforms (metas), and Air Canada’s official website.
Act as the central conduit between our local partners, local sales teams and our HQ Global OTA team, Product and Distribution teams, Routes Marketing and Pricing teams to develop and implement a holistic strategy for the OTA, metasearch engines and competitive content on Air Canada’s official website
Online Travel Agencies (OTAs): Develop account plans for regional online travel agencies across different markets in Asia Pacific:
- Lead regional contract negotiation between Air Canada and implementation of sales and marketing activities, in close collaboration with our Global OTA team
- Develop and negotiate distributor’s incentive plans to maximize market share
- Exploit their database of customers who do not currently fly with Air Canada through targeted marketing tactics
- Ensure OTA compliance with Air Canada’s redistribution policies
- Coordination of multi-market/global Marketing activities, within the assigned OTA portfolio, as they relate to B2C programmes, inclusive of pricing and advertising
Air Canada’s official website: Ensure that Air Canada’s official website offers competitive content in line with our distribution strategy, in close collaboration with our INTL Routes marketing team to execute tactical campaigns on Air Canada’s official website
Metasearch engines (Metas):
- Work with global Product and Distribution teams to initiate campaigns to increase Air Canada’s presence on metasearch platforms
- Optimize offer delivery: ensure that Air Canada’s offers are delivered accurately on metasearch engines in a timely manner, in line with Air Canada’s distribution policies
- Maintain high quality content: ensure accurate and detailed information about flights, pricing and services are provided to attract and retain customers
- Monitor Competitor Activities: Keep a close eye on competitors and market trends to adjust strategies accordingly. This includes understanding our competitors’ strategies on different metasearch platforms, and finding ways to differentiate our offerings
Provide timely market feedback on Air Canada’s content competitiveness across all three online channels, to relevant departments for prompt actions to minimize market share losses

Qualifications:

Strong understanding of the airline industry with expertise in Sales, Corporate Strategy, Finance, and/or Revenue Management; A solid understanding of airlines economics and firm understanding of economic and business principles required
Flexibility to participate in out of hours meetings, activities and overseas travel
Strong analytical thinking, problem-solving, and negotiation skills;
- Strong quantitative and qualitative analytical skills to analyze complex data
- Ability to think in a logical, structured manner to solve problems
- Capable of structuring comprehensive, logical analysis with minimum supervision
- Attention to detail
- Good understanding of financial and commercial concepts
- Ability to think outside of the box and develop flexible approaches to resolve complex issues
Demonstrated negotiation and relationship management skills
Collaborative team builder and team player – able to adopt participate in different team formats and help build a culture of collaboration
Experience in working with remote teams that are geographically separated
Self-motivated individual with strong interpersonal, communication, and organizational skills
Expert user in Excel, Word and PowerPoint skills. Access skill desirable
Experience in distribution technologies
Culturally sensitive
Ability to converse in the local language is an advantage
Must have ability to work in Hong Kong unrestricted

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and Cantonese)

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Human Resources Advisor

Responsibilities:

As primary contact person, for people leaders and employees, provides guidance and expertise on the interpretation and implementation of human resources processes, programs, and policies in alignment with corporate goals and employment legislation.
Supports the implementation and maintenance of various HR initiatives including compensation programs, talent management, performance management, and the interpretation and consultation of various assessment related tools.
Provides Managers with tools, information, and guidance to address employee issues in a consistent, equitable manner.
Implements specific HR programs in accordance with the needs of the branch and corporate expectations.
Contributes to the development of HR metrics and monitors such to understand and act on trends.
Provides support and guidance to their respective branches (in partnership with their HRM) in the organizational restructuring process including the development of job descriptions, compensation review and terminations.
Develops and maintains productive and collaborative relationships throughout the business; demonstrates empathy, professional credibility, and confidentiality at all times.
Engages actively in the processing of all transactions including but not limited to: employee movement, staffing requisitions, job description revisions and translation, Consultant processing, HR reporting and database management, liaising with the HR Centre of Excellence (COE), developing and maintaining org charts.
All other HR duties as required.

Qualifications:

Undergraduate degree in related field, HR certificate or equivalent experience
HR Professional designation (asset)
3+ years HR experience as a generalist, providing advice/guidance to Management on HR policies, federal laws, issues, etc.
Knowledge of employment law
Ability to read situations/people quickly and accurately in order to best approach the issue at hand
Can easily identify strengths & competencies of individuals and assess fit within the organization and team.
Experience working with people at various levels within a complex organization.
Excellent organizational skills;
Strong knowledge in Excel, Powerpoint, Word;
Strong inter-personal skills;
Adaptable and ability to work flexible hours as required/directed;
Some travel may be required.
Right to live and work in Hong Kong
Knowledge of Chinese and French an asset

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and Cantonese)

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Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted