中信銀行(國際)有限公司招聘
China CITIC Bank International Limited
China CITIC Bank International Limited ("CNCBI"), a major offshore platform of commercial banking business of the CITIC Group, is 75%-owned by CITIC International Financial Holdings Limited ("CIFH"), which in turn is a wholly-owned subsidiary of China CITIC Bank Corporation Limited ("CNCB").
China CITIC Bank International's footprint in Greater China includes 24 branches and two business banking centres in Hong Kong, as well as presence in Beijing, Shanghai, Shenzhen and Macau, and overseas branches in New York, Los Angeles and Singapore.
Across a century, China CITIC Bank International has grown together with its employees, customers and partners since 1922 and will continue to move towards its vision of "Agile. Professional. Simple." in adherence to the 4C (Culture, Customer, Collaboration, Cyberspace) core values while driving actively its missions to "create value for customers, seek happiness for employees, make profit for shareholders, perform responsibility for society".
More information about China CITIC Bank International can be found on its website at www.cncbinternational.com
Banking Service Associate
Job Responsibilities:
Work closely with relationship manager in serving high net worth customers in their basic banking needs.
Assist client take-on process; particularly account opening documentation with Private Banking / CITICdiamond customers.
Perform quality business referrals to achieve the business KPIs.
Handle customer enquiries on banking services to provide high quality services to customers.
Assist to provide general banking service to customers if necessary.
Assist in ad-hoc duties for Private Banking Department.
Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
Takes accountability for providing excellent service and resolving customer problems promptly and professionally.
Requirements:
Preferably a Degree holder or equivalent
Preferably with minimum 1 year of relevant experiences in retail banking or customer service.
Possess basic knowledge of general banking products
Detail-minded, self-motivated with good service orientation
Good interpersonal, communication and problem solving skills
Good command of spoken and written Chinese (including Putonghua) and English
Senior Officer, Business Intelligence
Job Responsibilities:
Assist in conducting quantitative analysis to identify new business opportunities, optimize profitability and marketing efficiency of business and ascertain root cause of business issues. Apply data mining and statistics (i.e. retention models, customer segmentation models, predictive forecast).
Prepare reports based on analysis and present to business managers with strategic actionable insights.
Prepare and maintain various performance dashboard by Tableau.
Design and develop quantitative models for data management improvement
Be the focal point and responsible for division/team administration and coordination.
Support frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
Clearly communicate with the internal customers regarding their needs and expectations through active listening and proactive questioning skills.
Requirements:
Degree holder in Business Intelligence, Business Analytics, Information Management or related disciplines.
Minimum 2-3 years’ working experience in business intelligence analytics / database marketing in banking / financial industry is preferred.
Preferably possess / obtain Core or Professional level of qualification under the HKMA Enhanced Competency Framework (ECF) on Financial technology (Fintech).
Good at business intelligence applications, analytics platform, database software such as SAS, Python, Tableau and Excel.
Good analytical and problem-solving skills.
A team player with good interpersonal and communication skills.
