Richemont Asia Pacific Limited - Chloe 香港招聘

REGIONAL CLIENT MANAGER

Client Strategy & Development

• Develop and execute a regional client strategy aligned with global headquarters and APAC business objectives.

• Drive client acquisition, retention, reactivation, and lifetime value growth.

• Identify and nurture VIC (Very Important Client) and top-tier client segments.

• Monitor regional client KPIs and implement action plans to optimize performance.

Retail Partnership & Leadership

• Partner closely with Commercial Director and Head of retail to embed clienteling culture in stores.

• Train and coach store teams on client engagement, CRM usage, and luxury service excellence.

• Support store events, private appointments, and high-profile client activations.

• Ensure consistent client experience standards across all APAC markets.

CRM & Data Analytics

• Oversee CRM strategy and ensure effective utilization of client data.

• Analyze customer insights to identify trends, opportunities, and areas for improvement.

• Collaborate with global CRM teams to localize initiatives for APAC markets.

• Ensure data quality, compliance, and best practices across the region.

Events & Client Experiences

• Lead planning and execution of exclusive regional client events and brand activations.

• Partner with Marketing and Communications teams to create elevated, brand-aligned experiences.

• Identify strategic partnerships that enhance client engagement and brand desirability.

Performance & Reporting

• rack and report on client KPIs, including recruitment, retention, repeat purchase rate, and VIC growth.

• Provide regular performance updates and strategic recommendations to the Managing Director and global teams.

• Manage regional client budget effectively.

Qualifications & Experience

• 8–12+ years of experience in luxury retail, CRM, or client development roles.

• Proven track record in managing high-value client portfolios across multiple markets.

• Strong understanding of the Asia Pacific luxury consumer landscape.

• Experience working in a regional or multi-country capacity preferred.

• Excellent interpersonal, communication, and presentation skills.

• Strong analytical mindset with proficiency in CRM systems and data analysis tools.

• Ability to travel regionally as required.

Key Competencies

• Strategic thinking with strong commercial acumen

• Relationship-driven and client-centric mindset

• Leadership and influence across multicultural teams

• High level of discretion and professionalism

• Strong project management and organizational skills

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