Chanel Hong Kong Limited 香港招聘
Part Time Beauty Advisor
關於這份工作
如果您熱愛打扮，並對香水、化妝和護膚充滿熱忱，我們期待與您攜手合作。您將成為我們美容顧問團隊的一員，與顧客共同創造獨特的故事，為他們量身定制專屬的美好時刻。
作為Chanel的形象代表，您將在每一刻和每一個銷售點，為每位顧客創造難忘的體驗。您將負責設計個性化的顧客體驗，分享美容技巧，並啟發顧客的美麗旅程。
您將掌握最新的數位趨勢，提供無縫的全渠道購物體驗。
您在Chanel的影響力
在這個角色中，您將啟發顧客靈感，幫助他們展現自我。您將深入學習和發展美容文化，成為一個相互合作且包容的團隊的一部分。這是展示您對香水、化妝或護膚熱情與專業知識的理想平台，並與顧客建立穩固的長期關係。
您將獲得的體驗
您將在一個緊密合作且節奏明快的環境中工作，致力於創造意義非凡的顧客體驗。在實現目標的過程中，您將探索美容界的新趨勢和創新內容，同時獲得豐富的自我發展與學習機會。
Chanel對您的期望
具備出色的溝通與關係建立技巧。
對香水、化妝或護膚充滿熱情。
能夠適應快節奏且協作緊密的工作環境。
展示創意，並掌握相關美容趨勢的知識。
我們歡迎所有對美容零售有興趣的人士申請，無論您是否有相關經驗。
Chanel致力於創造包容的文化，以促進個人成長和共同進步。我們相信，每個人的獨特之處使我們的團隊更加多元，並能互補優缺，提升工作效率。我們非常期待您能為Chanel帶來的新觀點、經驗和無限可能，誠邀您前來應徵。
ABOUT THE JOB
If you are passionate about beauty, and enthusiastic about perfumes, makeup, and skincare, we would love to speak with you. You will have the opportunity to join our team of Beauty Advisors, co-creating stories with clients and tailoring unique, personalized moments just for them.
As an ambassador of CHANEL, you will play a crucial role in creating a unique and memorable experience for every client at every moment and every point of sale. You are responsible for crafting personalized client experiences, sharing beauty tips to guide and inspire our clients.
You will embrace digital trends to ensure a seamless omni-channel shopping experience for your clients.
THE IMPACT YOU CAN CREATE AT CHANEL
In this role, you will inspire clients to express their beauty confidently. You will delve into learning and developing beauty culture, become part of a collaborative and inclusive team, and showcase your passion and expertise in perfumes, makeup, or skincare, all while building strong, lasting relationships with clients.
YOU ARE ENERGIZED BY
Working in a fast-paced and collaborative environment where you can create meaningful client experiences. Achieving targets and exploring new trends and innovations in the beauty industry will excite you, providing ample opportunities for personal development and learning.
WHAT YOU WILL BRING
Excellent communication and relationship-building skills.
A strong passion for perfumes, makeup, or skincare.
Ability to adapt to a fast-paced, collaborative workplace.
Creativity and knowledge of beauty trends.
We welcome everyone interested in beauty retail to apply, regardless of experience level.
At Chanel, we focus on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We highly value the perspectives, experiences, and potential you could bring to CHANEL, and we warmly invite you to apply.
Client Care Advisor
About the role
At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
The Client Care Advisor (CCA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL’s products and heritage, flexibly address clients’ needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
The impact you can create at CHANEL
The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address majority of daily inquiries.
Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Client Care Expert.
Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign).
You are energized by…
Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
A workplace that provides you with opportunities to develop and supports you to be at your best.
What you can bring to the team…
Demonstrated client care experience and the ability to proactively address clients’ needs and resolve issues independently.
Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
A positive attitude, empathy and resilience when addressing clients’ queries and needs.
Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
Possesses a ‘growth mindset’ and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
*The successful candidate must demonstrate full professional fluency in Cantonese, Mandarin, and English.*
What you will learn / What CHANEL can offer you…
Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL’s dynamic business.
Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Events Manager
As the Watches and Fine Events Manager at Chanel Hong Kong, you will serve as the strategic architect and operational driving force behind our elevated brand experiences. Anchored in our pursuit of ultimate luxury, aesthetic excellence, and exceptional craftsmanship, this role translates global event visions into resonant, locally impactful activations.
Operating at the intersection of strategy, creativity, and execution, you will lead end-to-end event planning, stakeholder orchestration, budget management, and vendor partnerships. By fostering cross-divisional alignment and collaborating closely with Client, Retail, Communications, and Visual Merchandising teams, you will ensure every experience reflects Chanel’s iconic heritage while driving meaningful engagement and measurable ROI.
What impact you can create at Chanel
Shape & Elevate Strategic Vision: Drive forward-thinking event strategies aligned with global concepts and long-term business goals, continuously refining experiences to set new luxury market standards.
Orchestrate High-Impact Key Launches: Lead cross-functional alignment for major product launches and flagship activations, orchestrating a unified company-wide calendar that maximizes brand equity.
Curate Tailor-Made Client Experiences: Partner with Client, Retail, and High-End Managers to design bespoke client journeys and innovative event formats that deepen brand affinity and achieve targeted outcomes.
Drive Operational & Financial Excellence: Optimize investments and ROI through robust budget management, meticulous performance analysis (KPI tracking), and strong vendor networks.
Advance Sustainability & Brand Aesthetics: Collaborate with Production and Visual Merchandising teams to pioneer elevated creative setups while integrating corporate social responsibility (CSR) initiatives.
You are energized by
Artistry & Craftsmanship: A deep-seated passion for luxury aesthetics, fine jewelry/watches, and pushing creative boundaries to deliver surprising, elevated moments.
Collaborative Orchestration: Leading and inspiring diverse teams, steering cross-functional stakeholders without direct authority, and unifying multi-divisional efforts seamlessly.
Dynamic Project Leadership: Managing complex timelines under pressure, anticipating stakeholder needs, and executing with agility and contingency readiness.
Strategic & Market Curiosity: Staying ahead of external trends, exploring innovative event concepts, and building meaningful partnerships across internal and vendor networks.
What you will bring
Professional Background: Degree holder in Business Management, Marketing, or related disciplines, with 6 to 8+ years of event strategy and project management experience in the luxury sector (exposure to Watches & Fine Jewelry strongly preferred).
Strategic & Financial Acumen: Proven track record in budget control, investment monitoring, vendor negotiations, and post-event KPI/ROI analysis.
Stakeholder Navigation: Exceptional communication and interpersonal skills, capable of influencing, presenting to, and aligning a broad network of senior stakeholders and external partners.
Execution Mastery: Highly organized, detail-oriented, and resilient, with demonstrated ability to deliver flawless, high-stakes events in high-pressure environments.
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