Chanel Hong Kong Limited 香港招聘

Stock & Operation Coordinator

Job Purpose:

The role will support on all the retail implementation, boutique stock & operations. He/ she will be a continuous improvement change agent to enhance stock & operation efficiency as well as supporting boutique team and retail leaders on digital tools related to client, staffing & boutique processes. The Stock and Operation Coordinator may be engaged in various projects including events and taskforces as required. He/ She will make a significant contribution to ensure flawless operations and commercial activities in-store leading to the ultimate customer satisfaction.

Key Responsibilities:

After Sales Service, QC & Product Manipulation:

Act as one of the keys after-sales ambassador supporting on all QC activities and In-boutique services (ie: shining/engraving)

Stock & Operations Management:

Safe & Stock efficiency; Stock rebalancing & deliveries; Prepare shipment & documentation.
Supporting Hob & Dhob to monitor & maintain store’s ultimate stock level and accuracy.
Stock transfer, tracking & reception, Inventory Management, Runner activities between stores
Assist Sales Associate during presentations such as serve drinks, bring the products at peak traffic.

Digital Tools - Client & Staff & CRM Support:

Key stakeholder in-store managing on different digital tools and related apps/software inclusive of: CASS/ Brio/ Chanel iCoCo/ Chanel & Moi/ CSE/ Bynder/ eCatalog/ Digital Companion and other tools.

Administrative Support & Daily Operations:

Support all back of house activities from tidiness to POS/Cashiering/Invoicing/ Packaging/Courier/ Vendors & Boutique Maintenance
Support boutique communication internally & externally (ie : IT/ Retail Services)
Operational flows such as inventory adjustments and closing procedures.
Support in-boutique, out-of-boutique and podium events when required.
Collaborate with cross-functional teams including sales, marketing, finance & customer support, to optimize operational efficiency & effectiveness.
Partner with Retail Admin to liaise with different vendors and suppliers for the need of the boutique.

Report Support:

Business: such as Daily and traffic reporting; Deposit Orders Updates

Academic / Professional Qualifications

Higher diploma or above required / Bachelor degree is a plus.

Work Experience

2+ years relevant WFJ experience (Experience working in large organizations preferred)

Required Qualities/Competencies

Steep learning curve and strong intellectual curiosity: proactivity and curiosity to set personal learning agenda, know what questions to ask, how to navigate in the organization to learn and not afraid to go seek an answer
Excellent problem-solving skills and creativity: ability to apply down-to-earth and logical reasoning; willingness to push creative thinking beyond the boundaries of existing practices
Practicality and action oriented: ability to handle ambiguity and function under time pressure and stress; ability to roll ups sleeves to get things done
Detailed oriented, organized and data savviness: ability to perform robust quantitative and qualitative analysis and derive insights from the data
Team player, relationship builder and knows perfectly how to work autonomously. Ability to develop an effective working relationships with cross functional associates
Proficient in Cantonese, English, and Mandarin
Proficient computer skills, especially Excel and PowerPoint

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Stock Assistant

We are hiring retail stock assistants for our boutiques!

You are responsible to ensure that that stock room is always in an organized, clean and tidy state and keep accurate record of stock inventory / stock take.

Leveraging your unique experiences, Chanel will enable you to…

Participate in monthly stock take in the warehouse and boutique
Perform quality checks on all products upon receipt

Assist in stock transfers and packing
Support boutique to deliver or return stocks to and from warehouse/other boutiques
Manage phone enquiries on products

You are energized by…

Tasks that requires accuracy and high level of organization skills
Working in a highly collaborative and fast-paced environment
Opportunities to learn and develop

What you can bring to the team…

Good communication skills
Meticulous nature and an eye for details
Fast-paced and collaborative working style
Knowledge of Microsoft Office Applications, especially Excel

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

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Fashion Advisor

We are looking for fashion enthusiasts to join our team of Fashion Advisors to engage our clients by providing unsurpassed service. As the Front Face of Chanel, you will play a critical role in delivering a unique luxurious and inspirational experience for all our clients – selling a style and a dream, not merely a product.

As the ambassador of our brand, you are responsible for the end-to-end client experience and build genuine relationships with clients through thoughtful and consistent outreach. You will demonstrate a can-do attitude in every situation to constantly raise the service level provided and invariably exceed client expectations.

Leveraging your unique experiences, Chanel will enable you to…

Be at the forefront of style
Contribute to the brand image of Chanel as the ultimate House of Luxury
Be part of a collaborative and inclusive team
Demonstrate your passion and knowledge in Fashion and Styling
Develop strong, lasting relationships with clients

You are energized by…

Working in a highly collaborative environment with a diverse community
Delivering a unique luxurious and inspirational experience to your clients
Building an emotional connection with all your clients
Conveying passion and knowledge of the Brand
Self-development and opportunities to learn

What you can bring to the team…

Excellent communication and relationship building skills
Passion for luxury and fashion
Your own unique sense of style
Exceptional client service with good service attitude
Knowledge of fashion trends

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Chanel & Moi Ambassador

Job Mission:

CHANEL is committed to preserve and safeguard the incomparable quality of each creation. With that, the Chanel & Moi program was created, which reveals a series of aftersales initiatives and services, to demonstrate our lifetime engagement with clients and our CSR commitment.

To be ahead of the curve, HKMO Fashion organization will become the best in class as the center of experience and service distinction, and act as an influencer across Asia, to deliver the ultimate client experience and service.

The Chanel & Moi Ambassador plays an important role in the boutique to equip and reinforce the Fashion Advisor with the right capability to articulate the essence of CHANEL & Moi, and to partner with aftersales and alteration teams, and Les Ateliers, to provide the ultimate aftersales experience and client services, efficient and quality repairs, to our clients, showcasing the Chanel difference.

Key Responsibilities:

Chanel & Moi Development

Supporting the Program Lead to prepare the local Chanel & Moi strategy and implementation roadmap.
Being the in-charge of creating the culture of promoting the Chanel & Moi program.
Being the primary contact of FAs for Chanel & Moi matters.

Implement Chanel & Moi at boutique level

Equipping the FA with the right capability and build the confidence of the FA to articulate the essence of CHANEL & Moi, to create the emotional bonding with the client.
Planning and conducting FA engagement activities regularly to advocate, educate and remind all FAs on the importance of Chanel & Moi.
Leading the boutique team to communicate the Chanel & Moi with the client to promote the Chanel quality commitment.
Driving and activating the Chanel & Moi initiatives in boutique together with CEME, RLDP and Program Lead.
Partnering with the alteration and aftersales teams to provide the qualitative and seamless aftersales experience to our clients.

Chanel & Moi Performance Evaluation

Partnering with the Program Lead and the Head of Boutique by introducing KPIs
Conducting monthly reviews with RLDP, CEME, and FA to define clear Chanel & Moi ambition and to follow up on the progress.

Change Management

Conducting regular debriefs to FAs on Chanel & Moi updates.
Working with the Boutique in-charge and Learning team on training delivery relating to the evolution of the program.
Acting as a change agent in the boutique to ensure the adoption of the tools and materials of Chanel & Moi.
Introducing and arranging client visit to Les Ateliers, allowing client to have a deeper understanding of the Chanel’s craftmanship and savior-faire.

Role Specifications:

Work Experience

More than 3 years of customer service experience, preferably from hospitality, concierge services.
Previous after sales experience is a plus.
5 days work on shift.

Required Competencies

Passion for storytelling.
Observant and sensitive to client’s needs.
Confident, collaborative and organized.
Detail oriented, high sense of responsibility.
People oriented with good relationship building skills.
Excellent communication & interpersonal skills.
Strong service driven mindset.
Thrive working in a team environment.

Key Interactions / Stakeholders:

Internal

Boutique
Alteration and aftersales team
Les Ateliers team

External

Clients

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Boutique Supervisor

Job Purpose:

The Boutique Supervisor is responsible for supporting and encouraging Senior Fashion Advisor & Fashion Advisor in providing the ultimate luxury customer experience, and assisting the Head of Boutique and Deputy Head of Boutique to achieve the mission of the brand. This position plays an important role as a floor-in-charge for supervising and facilitating efficient day-to-day operations in the boutique.

As a bridge between the Head of Boutique (HOB)/ Deputy Head of Boutique (DHOB) and the Senior Fashion Advisor (SFA)/ Fashion Advisor (FA), the Boutique Supervisor supports the execution of The Chanel Difference on the Boutique floor.

Vision: The ultimate house of luxury defining style and creating desire now and forever

Mission:

Dedicated to support the boutique team to engage the consumer of today and tomorrow to the brand by providing unsurpassed service to all our customers (internal and external), assisting the Head of Boutique & Deputy Head of Boutique in supervising high image standards in the boutiques at all times, and providing constructive feedback to the employee’s personal and professional development and growth.

Key Responsibilities:

Uphold the Image of the Brand

Assist the HOB/ DHOB to ensure that the SFAs/ FAs are aware of the importance of grooming and image, and set a professional example.
Perform regular inspection on boutique team’s grooming.
Uphold company image by conducting daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image. Assist in the implementation and maintenance of all VM directives.
Ensure that the boutique environment is always in optimum condition.

Provide and Supervise the Delivery of Ultimate Luxury Customer Experience

Supervise and observe floor performances of SFAs/ FAs, provide prompt assistance in customer enquiries, and resolve problems and complaints quickly and effectively to ensure client satisfaction. By observing closely on boutique floor, take a close interest in floor staff’s well-being, and actively provide feedback to HOB & DHOB.
Incorporate Client Service Values (CSV) in all service actions. Demonstrate flexibility and adaptability on policies in order to get close to the customer's emotion. Support the team members in providing ultimate after sales service to customers.
Adapts communication styles in dealing with different boutique team members to achieve maximum results.
Act as an effective communication channel between HOB/DHOB and floor staff to foster open communication.

Be Client-centric

Monitor and enforce on client engagement and on building long lasting relationships with them. Provide feedback to HOB/DHOB on team performance on customer recruitment and retention.
Work with individual boutique team members to gain a thorough and personalized understanding of every customer segments , providing personalized services to them. Maintain and develop CEM data for each client.
Motivate the boutique team to achieve excellent customer service standards via:
Mystery Shopping results
Client feedback
Handle returns and exchanges with a positive mindset

Monitor Proper Handling of Merchandise & Inventory

Direct regular cycle inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Boutique and/or Retail Manager.
Adhere to Company guidelines and ensure that proper controls are being followed to prevent stock losses, pilferage or damage.
Fully understand the replenishment system based on the boutique profile and business trends.

Facilitate Day-to-day Operations

Assist HOB/ DHOB to ensure adequate supervision of boutique team on the sales floor.
Control and monitor customer traffic and staff in/out to ensure sufficient manpower on sales floor and operations efficiency.
Ensure the requirements in the Standard Operational Procedure are respected.
Verify transactions and daily cash counting to ensure accuracy.
Ensure daily sales and appropriate paperwork is accurately completed. Reflect business trends through observation and regular reporting.
Assist HOB/ DHOB on the daily boutique opening and closing procedures. Responsible for staff bags checking on every shift end.
Gather and provide HOB/ DHOB with qualitative information on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
Improve floor operations efficiency by observation and proposing procedural improvements to HOB/DHOB.
Handle day-to-day Operations issues promptly and astutely, seeking direction and guidance from the HOB/ DHOB as needed.

Foster close partnerships

Promote teamwork and work closely within the boutique and with other boutiques.

Academic / Professional Qualifications

Secondary School Graduate. University graduate is a plus

Work Experience:

Minimum 2 years’ relevant retail supervisory experience
Solid experience in retail industry
Previous working experience in fashion & luxury industry is definitely an advantage

Required Competencies:

Excellent customer service skills
Well-groomed with excellent interpersonal, teamwork & communication skills.Tailor 裁縫
Open to feedback and able to deliver messages in a positive manner.
Good command of Cantonese, English and Mandarin
Computer literacy

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Tailor 裁縫

歡迎有熱誠、矢志成為高級時裝改衣師傅的人才加入成為我們專業團隊一份子。

職位要求:

擁有豐富車縫改衣技巧及經驗
對裁縫行業充滿熱誠，有意於頂尖時裝品牌改衣行業持續發展
有耐性和細心，主動積極，享受團隊合作
能操流利廣東話，基本普通話和英語
有時裝品牌改衣經驗者優先

This position is responsible for providing perfect fitting to our clients by making alterations to Ready-To-Wear collection pieces, without changing the essence of the design.

Required Competencies:

Thorough knowledge of the nature of various fabrics and organization’s standards relating to tailoring workmanship
Passionate in the tailoring and fashion industry
Respect teamwork, accuracy and precision in the alteration work
Fluent in Cantonese, basic Mandarin and English
Experience in international fashion house is a plus

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Retail Learning & Development Partner

We are looking for individuals with a strong passion for people development and belief in investing in personalized learning paths for employees! As our Learning and Development Partner, you will enable our Fashion Advisors to be the Front Face of Chanel by building their confidence and strengthening their ability to create an emotional connection with the clients to the brand

You will play the role of an active coach in engaging our Fashion Advisors by enhancing their learning and development to drive loyalty and sustaining the speed and depth of Chanel’s business growth.

Leveraging your unique experiences, Chanel will enable you to…

Customize learning solutions and individualized coaching methods
Be the Fashion Advisors’ trusted “go-to” advisor in Learning and Development
Partner with Head of Boutique to strategize and develop a comprehensive people development plan
Onboard new hires in the boutique
Proactively provide new people intelligence or pulse of the retail teams to the leadership team

You are energized by…

Bringing out the best of our Fashion Advisors
People development and coaching
Customizing and delivering training using blended learning approach
Having close observations of Fashion Advisors’ interactions with clients and identifying areas of improvement
Creating a personalized developmental action plan

What you can bring to the team…

Least 3 years’ work experience in a coaching or training role
Excellent interpersonal and coaching skills
Strong passion for people development and client service excellence
High energy level, ability to exercise assertiveness when required
Ability to work at the boutique and retail hours

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Deputy Head of Boutique

Job Purpose : The Deputy Head of Boutique plays an important role in inspiring and managing the boutique team to achieve the mission of the brand, and is the primary driver of effective day-to-day operations in the boutique.

As a bridge between the Head of Boutique and the Boutique team, the Deputy Head of Boutique supports the Head of Boutique to reinforce, communicate and execute The Chanel Difference on the Boutique floor to ensure luxury retail leadership.

Vision : The ultimate house of luxury defining style and creating desire now and forever.

Mission: Dedicated to inspiring and managing the boutique team to engage the consumer of today and tomorrow to the brand by providing unsurpassed service to all our customers (internal and external) while supporting the Head of Boutique in ensuring high image standards in the boutiques at all times while being committed to the employee’s personal and professional development and growth.

Key Responsibilities:

Uphold the Image of the Brand (VM Merchandising +BTQ Maintenance +Grooming)
Manage and inspire the Boutique team
Build a Client-centric Boutique team
Properly manage Merchandise & Inventory
Effectively manage day-to-day Operations
Foster close partnerships
Form close partnerships with W&FJ Division, and the relevant divisions (IT, Finance, ODHR, Logistics, Communications) as well as within the Fashion division (VM, Marketing, Product, PR, Training) to best execute and achieve business objective

Person Specifications:

Secondary School Graduate. University graduate a plus
Fashion / retail / luxury background an advantage
Minimum 2 years’ experience in managing a team of no less than 5 members
Fluent in English and local language, Mandarin a plus
Knowledge of shop operations such as stock organization, cash, and credit card handling stock count measures

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Client Engagement Management Expert

The CEM Expert plays a key role in driving client culture in boutique & managing the boutique client strategy, acting as the bridge between marketing and boutique.

The CEM Expert (client engagement management expert) is based in the boutique to drive boutique client engagement strategy and oversee the client action plan at Boutique level. Working closely with boutique teams (boutique management to frontline staff), he/she will infuse a client-centric mindset and sustain clienteling culture in boutique daily life. The CEM Expert will leverage insights to understand client trends, identify opportunities for potential client development and for building long term client relationships

Key Roles & Responsibilities

Support and review Fashion Advisor client portfolio to identify opportunities and defining the client action plans utilizing client engagement tools
Design with Fashion Advisor specific VIC client journey and support Fashion Advisor on VIC profiling upd
Drive boutique CEM strategy & action plan, leveraging quantitative & qualitative client insights
Plan and execute the CRM actions including in-boutique events, gifting allocation, client targeting
Determine clienteling opportunities for boutique, and identify tools to support implementation
Drive client development and retention performance, and work with Marketing to determine relevant client KPIs (Coco Program and otherwise)
Interpret client trends & share insights with Head of Boutique & Marketing - based on reports, Fashion Advisor feedback and/or observations; and providing qualitative feedbacks, key learnings and recommendations on Client Engagement Management actions
Map and build Fashion Advisors’ clienteling capabilities, skills & understanding of client engagement (segmentation basics, touchpoints including client communication tools, gifts, events etc);
Monitor Fashion Advisor clienteling performance (including appointments) and share with boutique management team
Close collaboration & partnership with relevant teams (Deputy head of boutique, Style expertise, Retail & learning development partner) to drive Client Engagement Management mindset & elevate client experience (eg. trainings, appointments, other touchpoints)
Activate boutique marketing activities & tools

Requirements:

Bachelor degree of above
At least 5 years' retail or retail management experience (in boutique / in store), ideally within luxury goods sector
At least 3 years' experience working with client relationship management and/or client engagement topics
Project and team management experience, with office partnership being a plus
Comprehensive knowledge of Client Engagement Management segmentation, database and client reporting
Detail-oriented, with a dynamic / creativity mindset
Self-motivated and independent, yet also delivers strong teamwork
Proficient in spoken / written English, Cantonese & Mandarin
Proficient in computer & presentation skills

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Business Systems Manager – Learning/Collaboration/Talent, Asia Pacific

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

Key Responsibilities:

Supports the Head of Program – Employee in updating, maintaining and upholding the target Technology/ Digital landscape for Learning, Collaboration, Talent Acquisition & Management systems and tools.
Drives the business partnership with key local, regional and global HR stakeholders for Learning, collaboration/ Communication and Talent Acquisition & Management to ensure alignment on key priorities, solutions and support/ operating model.
Contributes to the ongoing evolution and implementation of the relevant framework, way of working and operating model to ensure consistency and alignment across the HR Solutions portfolio.
Manages the execution and technical delivery, including system testing activities of technology/ digital projects within these HR domains as prioritized by the Governance Committee – leveraging a network of vendors/ contractors and internal resources.
Responsible for ongoing technical support and escalation of implemented digital tools/ systems related to Learning, Collaboration, Talent Acquisition & Management, ensuring required service level agreements are adhered to across all internal/ external parties contributing to the support model of these tools/ systems.
Collaborates closely with the Head of Program – Employee to manage and monitor project costs and budget of the solutions within this solution portfolio.
Manage contractors/ vendors to ensure the expected project deliverables to the agreed timelines and the expected quality, as well as quality support in respect to defined SLA.
Ensures communication and alignment with local, regional and global IT counterparts to ensure ongoing transparency and alignment on project plans, resources, timelines

Work Experience

8+ years hands on experience in HR related system design, delivery and support
Solid experience in translating business requirements into technical language
Demonstrated experience to think strategically, tactically and operationally
Experienced in managing end-to-end digital/ IT project life cycles and leading projects involving multiple internal/ external, local/ global stakeholders.
Experienced working at a Global/Regional/Local level (with multiple countries)
Experience working in complex IT environments, and able to prioritise and plan complex work in a rapldly changing context.
Experience in retail, hospitality or luxury retail desired

Functional/Technical Expertise

Familiarity/ experience with HR systems in general is a plus.
Experience with coordinating both technical and functional activities in managing end-to-end lifecycle of technology/ digital related projects.
Experience with designing, delivering and supporting HR systems/ tools, a plus if these are tools leveraged within Learning/ Collaboration/Talent.

At Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

APPLY ONLINE