Chanel Hong Kong Limited 香港招聘

Deputy Head Of Boutique, Watches & Fine Jewelry

About the job

You will inspire and manage the boutique team to achieve our brand’s mission, ensuring effective day-to-day operations.

As a bridge between the Head of Boutique and the boutique team. Deputy Head ensures the execution of “The Chanel Difference” on the boutique floor, reinforcing luxury retail leadership.

This role will lead the team to engage today's consumers, ensuring unsurpassed service and maintaining high image standards while supporting employee development and growth.

What impact you can create at Chanel

You will uphold the image of the brand through visual merchandising, boutique maintenance, and grooming standards. By managing and inspiring the boutique team, you will build a client-centric environment, manage merchandise & inventory effectively, and ensure smooth day-to-day operations. Forming close partnerships with various divisions, including Fashion, Watches & Fine Jewellery, IT, Finance, HR, and Fashion, you will drive and achieve business objectives.

You are energized by

Working in a dynamic and collaborative environment where you inspire team members and engage with clients to deliver a luxury service experience. Thriving in a role that requires both operational excellence and creative leadership will motivate you.

What you will bring

A minimum of 10 years’ experience with 2 years in management experience of at least 5 members.
Fluent in English and the local language, with Mandarin as a plus.
A background in fashion, retail, or luxury industries is advantageous.
Proficiency in shop operations, including stock organization and cash/credit handling.
Educational qualifications including at least a Secondary School certificate; a university degree is a plus.

What Chanel can offer you

Opportunities for professional and personal growth in an inspiring and dynamic environment.
Development of leadership skills and expertise in luxury brand operations.
A supportive work culture with emphasis on employee well-being and career advancement opportunities.

APPLY ONLINE

Division Assistant & Retail Administration, Fragrance and Beauty

About the Role:

As the Division Assistant for Fragrance and Beauty division (FBP), you will be responsible for performing an array of administrative and coordination functions. You will be instrumental in supporting business efficiency and effectiveness via preparing business materials, compiling analytical reports, and handling diverse tasks and projects as they arise within the division.

Impact You Can Create In The Role:

Support for General Manager:

General Administrative Support

Prepare and organise necessary documents, reports, and presentations for meetings and other engagements, ensuring that the GM is well-prepared for all professional commitments.

Handle correspondence on behalf of the GM, directing inquiries to appropriate departments when necessary.
Oversea Travel logistic planning and booking for GM

Calendar Management

Schedule Management: Manage the GM’s calendar, prioritizing and scheduling appointments, meetings, and events to maximize productivity and time efficiency
Conflict Resolution: Proactively identify and resolve scheduling conflicts, ensuring seamless coordination of the GM’s commitments
Communication: Serve as the primary point of contact for all scheduling inquiries, maintaining clear and effective communication with internal and external stakeholders
Reminders and Follow-Ups: Provide timely reminders and follow-ups for upcoming meetings and deadlines, ensuring the GM is prepared and informed

Support for Division:

Meeting Governance and Arrangement

Planning of Divisional Meeting Calendar: Optimize frequency, duration, and timing of meetings, reducing scheduling conflicts and maximizing productivity to develop a comprehensive meeting calendar for the year, aligning with organizational goals and key business cycles
Organize and Schedule Meetings (Internal & External): Coordinate and schedule meetings, ensuring all necessary participants are available and informed of the agenda and objectives
Prepare Agendas and Materials: Develop meeting agendas in collaboration with key stakeholders and distribute relevant documents and materials prior to meetings
Facilitate Meeting Logistics: Arrange for necessary equipment, venues, and refreshments; ensure all technical and logistical aspects are in place for smooth meeting execution

Budget/Alignment Meeting Preparation

Timeline Planning: Prepare working timeline in collaboration with the General Manager (GM) and Function Leads to ensure all milestones are clearly defined and achievable.
Governance and Coordination: Oversee the working timeline, facilitating regular check-ins with the GM and key stakeholders to ensure timely review and progress

Travel & Entertainment (T&E) Budget Planning and Monitoring

Budget Planning: Collaborate with finance and FBP function leads to plan annual budget aligned with organizational guiding principles
Monitor Expenditure: Track and report on actual expenses against budgeted figures, identifying variances and areas for cost optimization, review the budget under each financial cycle

Retail Administrative Support

Support Business Planning and Analysis: Prepare necessary materials to support Retail Excellence Manager in regular business reviews (e.g. monthly retail target setting, monthly retail incentive calculation, quarterly Beaute Research data compilation and submission, adhoc data consolidation for review purposes)
Retail Frontline Utilities Management: Monitor and ensure sufficient replenishment of POS daily supplies (e.g. back of house water supply, sales invoices), annual renewal of POS music license, bi-annual review and ordering of frontline uniforms, oversee “Retail Green” POS initiative in accordance with company’s CSR framework
Regular Client Reward Arrangement: Manage regular client reward replenishment by liaising with DC and Boutique Managers on reward packing, allocation planning, and end‑to‑end logistics coordination

New Staff Onboarding

IT Facilities and Access: Ensure all necessary IT equipment and access permissions are set up and available for new staff on their first day. (should move back to the new staff’s direct report)
Onboarding Coordination: Assist in scheduling and coordinating onboarding meetings throughout the 100-day program to facilitate smooth integration

You are Energised by:

Thinking innovatively of different ways to approach projects, multi-tasking & challenges
Being agile, flexible and dealing with ambiguity
Leading courageously and able to challenge the status quo
Collaborating with diverse teams at all levels of the organization
Influencing critical topics and facilitating meaningful conversations in a non-hierarchical way

What You Will Bring:

Solid experience with proven track record in serving senior executives and business leaders from multinational companies
A strong team player with excellent interpersonal, communication & networking skills and being able to build good relationships & partnerships with people of different profiles
Excellent planning and organisational skills with the ability to create impact through influence
Be open-minded and to think out of the box in looking for new ways of doing things
Being mindful and being able to embody humility and humanity
Good command of spoken and written English and Chinese, ability to work on translation is an added advantage
Well versed in MS Office including PowerPoint, Word and Excel

APPLY ONLINE

Boutique Supervisor, Watches and Fine Jewelry

About the role:

As a Boutique Supervisor, you support and encourage the Watches and Fine Jewelry Advisors, ensuring the delivery of the ultimate luxury customer experience. You act as a bridge between boutique management and the sales team, supervise daily operations, uphold brand image standards, and facilitate efficient floor activities. You play a key role in coaching, team development, and maintaining high operational standards.

What impact you can create at Chanel:

Elevate the boutique’s image and customer experience by ensuring high standards in visual merchandising, grooming, and service.
Drive team performance through coaching, feedback, and conflict management.
Foster client-centric relationships, contributing to customer retention and satisfaction.
Support business growth by analyzing market trends, preparing reports, and proposing operational improvements.
Lead projects and collaborate across divisions to implement strategic initiatives and continuous improvements.

You are energised by:

Leading and motivating teams to achieve excellence in customer service.
Coaching and developing talent, fostering a collaborative and positive work environment.
Solving problems, driving operational efficiency, and implementing new ideas.
Building strong client relationships and delivering personalized luxury experiences.
Managing projects, coordinating with stakeholders, and contributing to boutique success.

What you will bring:

Solid retail experience, preferably in luxury or Watches and Fine Jewelry, with proven coaching and supervisory skills.
Strong leadership, communication, and interpersonal abilities.
A proactive, client-focused mindset with a passion for excellence and continuous improvement.
Competence in business analysis, planning, and organizing.
Presentable appearance and strong teamwork skills.
Computer literacy and openness to learning new systems.

What Chanel can offer you:

Opportunities for professional and personal growth in an inspiring and dynamic environment.
Development of leadership skills and expertise in luxury brand operations.
A supportive work culture with emphasis on employee well-being and career advancement opportunities.

APPLY ONLINE

Stock Assistant

Job Purpose:

You are responsible to ensure that that stock room is always in an organized, clean and tidy state and keep accurate record of stock inventory / stock take.

Key Responsibilities:

Leveraging your unique experiences, Chanel will enable you to…

Participate in monthly stock take in the warehouse and boutique.
Perform quality checks on all products upon receipt.
Assist in stock transfers and packing.
Support boutique to deliver or return stocks to and from warehouse/other boutiques.
Manage phone enquiries on products.

You are energized by…

Tasks that require accuracy and high level of organization skills.
Working in a highly collaborative and fast-paced environment.
Opportunities to learn and develop.

Academic / Professional Qualifications

Form 7 Graduate.

Work Experience

2 years related experience.

Required Competencies:

Good communication and interpersonal skills.
Be flexible and able to work under pressure.
Self-motivated and independent.
A good team player.
Proficient in spoken / written English, Cantonese & Mandarin.

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Marketing Manager, Fragrance

As a key member of Chanel’s Fragrance & Beauty Marketing team, you will lead the fragrance category strategy in Hong Kong, ensuring alignment with global and regional objectives. This role champions the orchestration of client journeys, elevating product ownership and delivering an ultra-luxury fragrance experience that reinforces Chanel’s brand desirability.

What Impact You Can Create at Chanel

Shape Category Strategy: Drive and implement fragrance initiatives that strengthen market share and brand equity.
Deliver Integrated Experiences: Collaborate across Retail Marketing, CRM, Omni-channel, and PR/Media to create seamless client engagement.
Optimize Performance: Monitor KPIs, analyze campaign effectiveness, and recommend improvements for sustained business impact.
Enhance Client Journeys: Design personalized experiences and boutique events that deepen client loyalty and elevate the luxury fragrance narrative.

You Are Energized By

Crafting innovative marketing strategies that resonate with luxury consumers.
Leading cross-functional projects and fostering collaboration across diverse teams.
Translating insights into impactful campaigns and client experiences.
Driving excellence in execution while balancing creativity and precision.

What You Will Bring

Qualifications & Experience: Degree in business or marketing; minimum 8 years of marketing experience, preferably in luxury beauty.
Core Competencies:
- Passion for luxury and beauty, with a collaborative mindset.
- Ability to work independently, prioritize, and meet deadlines.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Fluency in English and Chinese.
Expertise: Proven ability in strategic planning, campaign management, forecasting, and budget oversight.

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At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.