Chanel Hong Kong Limited 香港招聘
Watches and Fine Jewellery Advisor
ABOUT THE JOB
Join Chanel as a Watch and Fine Jewellery Advisor, where you will be instrumental in bringing the Chanel dream to life. This role invites you to blend passion with the art of storytelling, creating unforgettable luxury experiences for our clients.
You will embody the creativity and sophistication of the brand. Your mission is to deliver a unique and luxurious client experience by expertly sharing Chanel's Heritage & Modernity, craftsmanship, and distinctive brand positioning.
Through synergy with Fashion teams, you will disseminate your deep knowledge, striving for excellence and transforming challenges into opportunities.
WHAT IMPACT YOU CAN CREATE AT CHANEL
Your efforts will bolster Chanel’s reputation as the ultimate House of luxury. By developing strong client relationships and working within a collaborative and inclusive team, you will exemplify Chanel’s elegance. Your passion for watches and fine Jewellery will leave a lasting impression, enhancing client loyalty and satisfaction.
YOU ARE ENERGIZED BY
Working in a dynamic setting where collaboration and creativity thrive. Delivering outstanding client experiences and achieving sales targets motivate you, as does the opportunity for continuous personal growth and learning in the luxury sector.
WHAT YOU WILL BRING
Outstanding communication and relationship-building abilities.
Proven experience in providing exceptional customer service.
Creative resilience and a passion for luxury watches and fine Jewellery.
A collaborative mindset and enthusiasm for teamwork.
WHAT CHANEL CAN OFFER YOU
A prestigious stage to advance your career within the luxury retail industry.
A workplace culture grounded in personal growth, teamwork, and innovation.
Continuous learning opportunities to hone your skills, keeping you at the cutting edge of luxury retail.
Client Care Advisor
About the role
At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
The Client Care Advisor (CCA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL’s products and heritage, flexibly address clients’ needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
The impact you can create at CHANEL
The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address majority of daily inquiries.
Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Client Care Expert.
Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign).
You are energized by…
Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
A workplace that provides you with opportunities to develop and supports you to be at your best.
What you can bring to the team…
Demonstrated client care experience and the ability to proactively address clients’ needs and resolve issues independently.
Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
A positive attitude, empathy and resilience when addressing clients’ queries and needs.
Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
Possesses a ‘growth mindset’ and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
*The successful candidate must demonstrate full professional fluency in Cantonese, Mandarin, and English.*
What you will learn / What CHANEL can offer you…
Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL’s dynamic business.
Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
Digital Solutions Manager, Hong Kong and Macau
WHY THIS JOB MISSION
Clients and client advisors in Hong Kong and Macau expect digital experiences that are effortless, refined and true to the House, connecting boutique and digital touchpoints seamlessly. The market also sits at the intersection of Western and Mainland China digital ecosystems, creating both complexity and opportunity across platforms such as WhatsApp, WeChat and WeCom.
This role brings market ownership to CHANEL’s local digital product portfolio. It connects client and advisor needs with product strategy, experience design, business solution analysis and end-to-end delivery, ensuring that local solutions are relevant, scalable, adopted and continuously improved.
WHAT IMPACT YOU CAN CREATE AT CHANEL
Define and maintain the vision, roadmap, priorities and measurable outcomes for HKMO digital products and channels, aligned with divisional strategies and the wider digital and data roadmap.
Champion evidence-based, client- and advisor-centric experiences. Map end-to-end journeys, apply appropriate research and usability-testing methods, and translate local behaviours, needs and pain points into clear experience strategies and solution requirements.
Prioritise what to build, improve, leverage or deprioritise by balancing client and advisor value, market relevance, business impact, feasibility, dependencies and scalability.
Partner with Fashion, Watches & Fine Jewelry, Fragrance & Beauty and enabling functions to gather requirements, facilitate cross-functional workshops, validate assumptions, optimise processes and define user stories, business rules, data needs and acceptance criteria.
Lead digital initiatives from concept through launch and sustained adoption, coordinating Regional Digital Solutions, Digital Factory, Technology and Architecture, UX teams, vendors and local stakeholders. Oversee testing, cutover, hypercare and change adoption while managing delivery risks and quality.
Monitor product adoption, usability, satisfaction, delivery performance and value realisation. Use post-launch insights to continuously improve the roadmap and experience backlog, while representing HKMO requirements in regional and global platform decisions.
YOU ARE ENERGIZED BY
Creating elegant digital experiences that strengthen client engagement and make everyday work easier for client advisors and business teams.
Turning ambiguous business challenges and user insights into a focused product direction, practical requirements and measurable outcomes.
Working across business, design and technology, bringing diverse stakeholders together and constructively challenging assumptions.
Navigating a fast-evolving, cross-border digital ecosystem and adapting global or regional capabilities to the specific needs of Hong Kong and Macau.
Owning outcomes beyond launch, learning from data and feedback, and improving products through a continuous build-measure-learn mindset.
WHAT YOU WILL BRING
Proven experience in digital product or project management, business analysis or solution delivery, with exposure to product strategy and UX/experience design practices.
Strong knowledge of digital platforms, client engagement tools, omnichannel journeys and evidence-based design methods including research, journey mapping and usability testing.
Experience translating business and user needs into structured solution requirements, measurable improvements and successful delivery. Exposure to Salesforce, WhatsApp, WeChat/WeCom or omnichannel retail technologies is an advantage.
Confidence briefing and reviewing work from UX designers and external partners, with working knowledge of design and prototyping tools such as Figma or Adobe Creative Suite.
Excellent stakeholder management, facilitation and communication skills, with the ability to engage business leaders, architects, designers, delivery teams and vendors.
Experience guiding analysts or cross-functional project teams. Fluent English is required; Cantonese and/or Mandarin is highly desirable for the HKMO retail context.
Beauty Advisor 美容顧問
關於這份工作
如果您熱愛打扮，並對香水、化妝和護膚充滿熱忱，我們期待與您攜手合作。您將成為我們美容顧問團隊的一員，與顧客共同創造獨特的故事，為他們量身定制專屬的美好時刻。
作為Chanel的形象代表，您將在每一刻和每一個銷售點，為每位顧客創造難忘的體驗。您將負責設計個性化的顧客體驗，分享美容技巧，並啟發顧客的美麗旅程。
您將掌握最新的數位趨勢，提供無縫的全渠道購物體驗。
您在Chanel的影響力
在這個角色中，您將啟發顧客靈感，幫助他們展現自我。您將深入學習和發展美容文化，成為一個相互合作且包容的團隊的一部分。這是展示您對香水、化妝或護膚熱情與專業知識的理想平台，並與顧客建立穩固的長期關係。
運用您的獨特經驗，您將可以在 CHANEL……
啟發顧客靈感，幫助他們綻放精彩
深入學習以發展美容文化
加入相互合作且包容的團隊
展現您對香水、化妝或護膚的熱情及專業知識
與顧客建立穩固的長久關係
您將獲得的體驗
您將在一個緊密合作且節奏明快的環境中工作，致力於創造意義非凡的顧客體驗。在實現目標的過程中，您將探索美容界的新趨勢和創新內容，同時獲得豐富的自我發展與學習機會。
Chanel對您的期望
具備出色的溝通與關係建立技巧。
對香水、化妝或護膚充滿熱情。
能夠適應快節奏且協作緊密的工作環境。
展示創意，並掌握相關美容趨勢的知識。
我們歡迎所有對美容零售有興趣的人士申請，無論您是否有相關經驗。
Chanel致力於創造包容的文化，以促進個人成長和共同進步。我們相信，每個人的獨特之處使我們的團隊更加多元，並能互補優缺，提升工作效率。我們非常期待您能為Chanel帶來的新觀點、經驗和無限可能，誠邀您前來應徵。
ABOUT THE JOB
If you are passionate about beauty, and enthusiastic about perfumes, makeup, and skincare, we would love to speak with you. You will have the opportunity to join our team of Beauty Advisors, co-creating stories with clients and tailoring unique, personalized moments just for them.
As an ambassador of CHANEL, you will play a crucial role in creating a unique and memorable experience for every client at every moment and every point of sale. You are responsible for crafting personalized client experiences, sharing beauty tips to guide and inspire our clients.
You will embrace digital trends to ensure a seamless omni-channel shopping experience for your clients.
THE IMPACT YOU CAN CREATE AT CHANEL
In this role, you will inspire clients to express their beauty confidently. You will delve into learning and developing beauty culture, become part of a collaborative and inclusive team, and showcase your passion and expertise in perfumes, makeup, or skincare, all while building strong, lasting relationships with clients.
YOU ARE ENERGIZED BY
Working in a fast-paced and collaborative environment where you can create meaningful client experiences. Achieving targets and exploring new trends and innovations in the beauty industry will excite you, providing ample opportunities for personal development and learning.
WHAT YOU WILL BRING:
Excellent communication and relationship-building skills.
A strong passion for perfumes, makeup, or skincare.
Ability to adapt to a fast-paced, collaborative workplace.
Creativity and knowledge of beauty trends.
We welcome everyone interested in beauty retail to apply, regardless of experience level.
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