Chanel Hong Kong Limited - Recruitment Day 招聘日 (2026年8月27日)

Chanel Recruitment Day - Fashion Advisor

ABOUT THE JOB

Are you a fashion enthusiast? We're looking for passionate individuals to become part of our elite team of Fashion Advisors, dedicated to providing clients with an unparalleled experience. As the Front Face of Chanel, you will play a pivotal role in delivering a luxurious and inspirational journey, transforming each client interaction into a memorable moment of style and elegance..

WHAT IMPACT YOU CAN CREATE AT CHANEL

Step into the spotlight of style and sophistication, where you will actively shape Chanel's image as the ultimate House of Luxury. Collaborate with a diverse team that shares your passion for fashion, while building authentic relationships through thoughtful engagement and outreach. Your can-do attitude will continually elevate service standards, ensuring that you consistently exceed client expectations.

YOU ARE ENERGIZED BY

You thrive in a collaborative environment, where diversity fuels creativity. Your forte lies in crafting unique, luxurious experiences, and you excel at forging emotional connections with clients. Your passion for the brand's rich heritage, coupled with opportunities for personal growth and learning, keeps you inspired.

WHAT YOU WILL BRING

Excellent communication and relationship-building skills.
A deep passion for luxury and fashion.
Your own unique sense of style.
Exceptional client service skills with a dedicated service attitude.
A keen understanding of fashion trends.

WHAT CHANEL CAN OFFER YOU

The opportunity to grow within an iconic luxury brand.
A nurturing and supportive work environment focused on personal growth and team collaboration.
Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.

APPLY ONLINE

Chanel Recruitment Day - Client Care Advisor

About the role

At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.

With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.

The Client Care Advisor (CCA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL’s products and heritage, flexibly address clients’ needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).

The impact you can create at CHANEL

The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address majority of daily inquiries.
Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Client Care Expert.
Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign).

You are energized by…

Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
A workplace that provides you with opportunities to develop and supports you to be at your best.

What you can bring to the team…

Demonstrated client care experience and the ability to proactively address clients’ needs and resolve issues independently.
Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
A positive attitude, empathy and resilience when addressing clients’ queries and needs.
Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
Possesses a ‘growth mindset’ and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
The successful candidate must demonstrate full professional fluency in Cantonese, Mandarin, and English.

What you will learn / What CHANEL can offer you…

Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL’s dynamic business.
Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.

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Chanel Recruitment Day - Watches and Fine Jewelry Advisor

ABOUT THE JOB

Join Chanel as a Watch and Fine Jewelry Advisor, where you will be instrumental in bringing the Chanel dream to life. This role invites you to blend passion with the art of storytelling, creating unforgettable luxury experiences for our clients.

You will embody the creativity and sophistication of the brand. Your mission is to deliver a unique and luxurious client experience by expertly sharing Chanel's Heritage & Modernity, craftsmanship, and distinctive brand positioning.

Through synergy with Fashion teams, you will disseminate your deep knowledge, striving for excellence and transforming challenges into opportunities.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Your efforts will bolster Chanel’s reputation as the ultimate House of luxury. By developing strong client relationships and working within a collaborative and inclusive team, you will exemplify Chanel’s elegance. Your passion for watches and fine Jewelry will leave a lasting impression, enhancing client loyalty and satisfaction.

YOU ARE ENERGIZED BY

Working in a dynamic setting where collaboration and creativity thrive. Delivering outstanding client experiences and achieving sales targets motivate you, as does the opportunity for continuous personal growth and learning in the luxury sector.

WHAT YOU WILL BRING