Bottega Veneta Hong Kong Ltd 香港招聘
Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.
Senior Travel Retail Manager
General Mission:
Develop and execute the sales and service strategy, defining a 3-year plan and achieving the annual targets and goals
Ensures consistency across the region in terms of retail strategy, customer service and all topics linked to the Hermès business activity and image in the region.
Elevate Hermès Travel Retail in all aspects including talents caliber, supporting structure and retail performance to the next level
Main Responsibilities:
Retail Management
Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
Define precise objectives and retail KPIs for the team and monitor progress throughout the year
Lead the teams’ service excellence effort, allowing customers to discover our creations in the best possible environment
Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency
Structure the organization of retail activity and allocate responsibilities
Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores
Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex
Collaborate with Customer Experience team in animating the store
Sales and Budget Planning and Management
Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team
Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework
Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets
Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels
Buying
Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team
Participate to the Podium buying (including podium and preview in France several times a year, if applicable)
Human Resources
Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential
Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues
Maintain synergy, a cohesive and cooperative work environment through team building and motivation
Execute Annual Staff Sales for Mid pac region with collaboration with the HR team and local retail team
Establish and maintain positive relationships with Retail Partners and landlords
Requirements & Capabilities:
Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred.
Able to manage team remotely, regional experience will be appreciated.
Result oriented and with hands-on store and operations management experience
Solid interpersonal and communication skills
Ability to drive performance and inspire growth in a fast-changing environment
Customer-centric with good business acumen and solid analytical skills
Very good planning and organization skills with attention to details and quality
Excellent spoken and written English and Cantonese/Mandarin. French is a plus
Hands-on computer knowledge of MS office
Frequent travel
Cashier
Responsibilities:
Handle all sales transaction, daily till opening and closing with high accuracy
File outstanding payment and follow up the due balance e.g. Credit Note, Deposit Note, Gift Certificate, etc.
Responsible for invoice generating and validating, including Web-To-Shop order
Prepare daily sales report and update traffic chart
Support to prepare authorisation letter if third party payment is needed
Answer phone calls and stock enquiry from other shops
Maintain customer profile in CRM database
Replenish cashiering related material and stationery, and ensure tidiness of cashier areas
Provide assistance on the shop floor when necessary, include offering beverages, wrapping/packing, etc.
Liaise with IT department in case of system failure
Brief mall promotion if any
Handle any ad hoc task as assigned
Requirements:
Form 5 or above with relevant experience in luxury retail or in similar capacity
Proficiency in processing cashier system
Reliable, pleasant, hard-working, detail-minded, service-minded, and well-organized
Fluent in Cantonese, conversant in English and Mandarin
Good computer skills
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.