Lululemon HK Limited 香港招聘

關於我們

lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面，我們樹立標竿，創造顛覆性的產品和體驗，持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司，我們專注於創造正面的改變，期許打造更健康、繁榮的未來。特別值得一提的是，這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。

職位空缺：

Educator

工作摘要

教育專員角色是組織成功的基礎。在我們的零售門市中，教育專員是創造世界級客戶服務或顧客體驗的專家。他們負責接洽顧客並與他們建立連結、分享最高品質的產品教育，與真摯地講述我們的社群和文化。

工作的核心職責:

客戶（即顧客）體驗和社群

以重視顧客時間的方式與其互動，確保卓越的顧客體驗。
評估顧客的需求，提供客製化、有效的採購與退貨解決方案和支援。
清楚表達產品的價值與優點，向顧客分享技術產品知識。
根據公司標準，透過進行精確、及時的顧客交易並執行與市場相關的全通路計畫，促進完美流暢的端對端顧客體驗。
動態巡視整個樓面範圍以持續與顧客接洽，並隨時留意各種顧客或門市的需求。
接受顧客的意見回饋，與門市領導者合作採取適當的行動，讓顧客覺得「服務到位」。
告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫（例如：本地跑步俱樂部、國際瑜伽日）。

與他人合作

秉持真摯友善的態度並頌揚多樣性，營造一個彼此尊重且具包容性的團隊環境，確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。
與所有團隊成員建立充滿支持且有益成效的關係。
與團隊成員合作，確保提供理想的顧客體驗，並支援門市營運。

經營

根據公司標準執行產品展示任務（例如，將商品放回原位、補貨，或將售完的商品從庫存補回樓面、減少庫存或重新放置商品）。
使用門市內的技術來支援門市營運，並提供正面的顧客體驗。
在值班期間視需要進行清潔工作，維護門市的奢華環境。
瞭解並遵守人員安全政策和程序，以維護安全的工作環境。
根據適用的政策、程序和法律或法規來執行工作。

我們尋找的特質

包容與多元：建立／支持一個重視／讚揚差異性的包容環境
誠信／誠實：秉持誠實、公平與道德的態度行事
顧客體驗：熱愛工作且樂於建立連結、理解並協助顧客
個人責任：接受責任／為行動負責；是他人可以信賴的對象
自我意識：意識到他人會如何看待自己的言行，或會如何影響他人
共同合作與團隊合作：有效地與他人合作來達成目標；尋找不同的觀點
熱情：對自己的工作充滿熱情；尋找讓工作有趣且能參與其中的方法

工作要求:

資格

在受指派門市的司法管轄區內具備合法工作的資格。

可工作時間

願意彈性安排上班時間。

其他意願要求

願意在值班期間的大多數時間於門市樓面走動，協助顧客並完成工作
願意與團隊合作，也願意獨立完成部分工作

工作才能（有的話很好，但非必備條件）

教育：高中或中學文憑的同等或更高學歷。

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Digital Operations Specialist (Ecommerce/E-Merchandising)

A day in the life

You are directly responsible for the day-to-day operations of our branded ecommerce channel in Asia, specifically focused on our owned brand websites.
Set up KPIs to measure the success of the E-merchandising actions.
Aware of the E-Commerce inventory and look for any opportunities that we can take to satisfy guests’ needs at the highest possibilities.
Own how our product shows up online, creating unique strategies for how to merchandise our product to maximize sell through also considering with internal parties needs.
You build amazing relationships working with partners at our hub in Asia and internal partners at our SSC in Hong Kong to bring lululemon to life digitally for our Guests.
Lead the coordination of an amazing internal cross functional team which is responsible to the end-to-end execution of our online store(s) including: buyers, planners, brand coordinators, logistics, customer service, photographers, IT analysts, social media specialists and operations
You have a critical eye and an attention to detail that is second to none! You are always performing QA activities to maximize our guest experience.
Work closely with product allocation team for inventory control and replenishment.
You dive into metrics and analytics to organize the website for maximum sell through and drive sales KPIs
Support the Regional Digital team and in-market team in prioritization and implementation of ad-hoc projects as needed

Qualifications:

University degree - commerce or merchandising related would be a plus
Fluency in English & Chinese (written and spoken)
3-5 years experience working with an apparel brand in the Asia ecommerce market, supporting official sites and online department stores
Ability to drive results & lead industry in assortment, campaigns & product education
Able to work independently and manage strict timelines
Ecommerce is a 24 hour business so free evenings and weekends aren’t always guaranteed, being able to effectively manage your time is a necessity
Experience with Salesforce platform is a must
Proficiency in MS excel; knowing how to use photoshop and html is a plus

Must haves:

Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
Communicates with honesty and kindness, and creates the space for others to do the same.
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
Fosters connection by putting people first and building trusting relationships.
Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

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