HKMC Annuity Limited 香港年金有限公司招聘 (4月27日截止)
Assistant Manager (Customer Service)
Closing Date: 27 April 2026
Job Descriptions:
To assist in managing call centre operations regarding hotline enquiries from customer and distribution channels of HKMCA's product and services, as well as post-sales call tasks according to regulatory requirements;
To conduct quality assurance within the team to uplift the overall service standard and provide feedback to team members/frontline staff on improvement areas and ways to enhance their performance;
To manage customer service counter and provide excellent end-to-end service with a customer-oriented mindset;
To handle written reply and complaint cases by providing appropriate solutions and alternatives to resolve customer dissatisfaction in a professional and timely manner;
To commit to departmental service standards and key performance indicators; and
To perform ad hoc tasks as assigned by supervisors from time to time.
Requirements:
Degree holder in Business Management, Communications or related disciplines;
Insurance Intermediaries Qualification Paper 1 & 3 is a must;
A minimum of 5 years' relevant experience in customer service and life insurance operations;
Familiar with policies, guidelines and regulatory requirements for life insurance;
Excellent customer-service mindset with effective interpersonal and communication skills;
Good command of both written and spoken English and Chinese, including Putonghua;
Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
Strong analytical, problem solving and presentation skills.
TO APPLY：
Please quote the position you are seeking and send your application in strict confidence with the application form and a full resume stating your current and expected salary to the Recruitment Officer by either:
Email: recruit@hkmca.hk
