Richemont Asia Pacific Limited - Van Cleef & Arpels 招聘
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
CLIENT EXPERIENCE EXECUTIVE, CANTON ROAD
Are you a good match?
You possess a University degree and bring a minimum of 3-5 years of experience in retail, preferably with international brands renowned for their strong retail and service-oriented culture.
You have strong analytical skills, are highly organized, responsible, and possess meticulous attention to detail, along with excellent communication and interpersonal skills.
You are proficient in Microsoft Office, with advanced proficiency in Excel.
You are fluent in English, Cantonese and Mandarin.
What are we expecting from you?
Reporting to the Boutique Director of Canton Road, you will work closely with Client Development team and will support the Maison’s overall performance by ensuring client satisfaction is upheld to the highest standards. To that extent you will:
Drive In-Boutique CRM Strategy & Performance: Coordinate CRM reporting relevant to the boutique, analyze client data (segmentation, profiling), monitor boutique CRM KPIs, and develop boutique-specific action plans to enhance client engagement and achieve targets.
Orchestrate In-Boutique Client Engagement & Experience: Plan and execute local client campaigns within the boutique, manage the boutique's client contact plans, support gifting initiatives, and facilitate VIP hospitality and personalized client treatments for boutique clients to deliver outstanding experiences.
Manage Boutique CRM Budget & Expenses: Process, record, and control CRM-related expenses for the boutique, including gifting, campaigns, and client experience initiatives.
Oversee Boutique CRM Tools & Training: Act as a key user for CRM systems within the boutique, provide training and updates to boutique staff, and support change management for new projects affecting the boutique.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
HOST COORDINATOR
Are you a good match?
You possess a University degree or High School Diploma and bring a minimum of 2-3 years of experience in retail, preferably with international brands renowned for their strong retail and service-oriented culture.
You have strong organizational skills, a high sense of responsibility, and meticulous attention to detail.
You are proficient in Microsoft Office, with advanced proficiency in Excel.
You also excel in communication and interpersonal skills, and are fluent in English (verbal and written) and Chinese (Cantonese and Mandarin).
What are we expecting from you?
Reporting to the Client Experience Manager, you will support the Maison’s overall performance by ensuring client satisfaction is upheld to the highest standards and lead the Greeters within the boutique. To that extent you will:
Lead and manage the Greeters, ensuring exceptional client experience and hospitality standards.
Oversee client welcoming and hospitality services, collaborating with the Client Development team to manage and serve refreshments with impeccable presentation. This includes warmly welcoming all clients, proactively anticipating their needs, and providing comprehensive concierge-style services such as coat check and package handling, particularly during in-boutique animations and events.
Support the sales team by preparing client areas for appointments and assisting with the execution of in-boutique events.
Maintain the luxurious ambiance and pristine condition of all client-facing areas (reception, lounges, private salons). Ensure hospitality stations are fully stocked, meticulously clean, and impeccably presented, managing inventory of supplies, placing orders, and providing administrative support for client treatment. Coordinate with the Operations team for facility-related matters in hospitality areas.
Act as the primary lead for Boutique Reservation (RDV) and Queue Management (QM), serving as the first point of contact for related matters. This involves providing constructive feedback on tool usability, training Greeters, updating the boutique team on processes, and assisting in maintaining the integrity and accuracy of hospitality-related client data within these systems.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.