Sotheby's Hong Kong Ltd 蘇富比(香港)招聘

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

Temporary Client Experience Coordinator

THE ROLE

Sotheby’s is looking for a Client Experience Coordinator based in Hong Kong.  As an integral part of the Client Experience team, the Client Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner

  • Provide support to clients on a day-to-day basis such as assisting in phone, email, arranging shipping payment, and in-person enquiries in a timely manner

  • Issue timely and accurate client communications

  • Work with Shipping Coordinator to organize shipping quotes and deliveries

  • Ensure financial transactions comply with corporate governance

  • Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction

  • Manage property releases for non-sale inventory

  • Participate in ad hoc projects

KEY SKILLS AND EXPERIENCE:

  • Degree in business administration or equivalent field preferred

  • 1-2 years’ relevant work experience

  • Exceptional client service skills including strong verbal and written communication skills

  • Operationally minded with an appetite for technology

  • Ability to multi-task, prioritize and manage challenging deadlines

  • Creative problem solver with ability to act quickly and effectively under pressure

  • Highly organized and detail oriented

  • Logical and practical thinking, with excellent resourcefulness and problem-solving skills

  • Self-motivated, enthusiastic, and able to work both independently and as part of a team

  • Strong knowledge of Microsoft Office – prior experience with SAP is preferable

  • Fluency in English, Cantonese, and Mandarin essential. Must be able to read and write Traditional Chinese

APPLY ONLINE
MARKETING, PROFESSIONAL SERVICESvivi macauJUN(11)