Kee Wah Group Limited 奇華餅家招聘

Founded in 1938, Kee Wah Bakery has become a household name renowned for its bakery products in over 80 years, with outlets and business filaments that stretch from Hong Kong to China,Taiwan and USA. We strive to preserve the long tradition of Chinese pastries while at the same time adheres to the philosophy of high quality and hygiene standard demanded by nowadays’ customers.

We welcome dedicated people to apply for the following position to grow and excel with us.

Customer Service Executive

Responsibilities

Handle customer inquiries, complaints, and compliments via phone, emails, website, social media, and other channels to ensure high customer satisfaction
Provide professional customer service and accurate product/store information to customers
Maintain and enhance customer relationships by understanding and supporting customers' needs and requirements
Collect customer feedback and provide actionable suggestions for ongoing service improvement
Consolidate regular reports for review and improvement
Coordinate with internal parties to resolve complex customer issues
Provide administrative support to the marketing team and studio, assisting with campaign coordination, documentation, and other ad-hoc assignments as required

Requirements

Higher Diploma or above in Business Administration, Communications, Hospitality, or related disciplines
Minimum 2 years of working experience in customer service field (FMCG/retail experience an advantage)
Fluent in spoken and written English, Cantonese, and Mandarin (Putonghua)
Able to multitask effectively and work independently under pressure
Excellent communication, interpersonal, and problem-solving skills
Proficient in MS Office, Chinese Word Processing, and familiar with CRM systems
Immediate availability preferred
Positive attitude with a customer-first mindset

Marketing Executive

About the role

This role involves planning and executing social media content calendars aligned with brand, product, seasonal and campaign priorities, while managing e-commerce operations and digital marketing initiatives.

Key responsibilities

Plan and execute social media content calendars aligned with brand, product, seasonal and campaign priorities
Create Chinese and English social content, captions and briefs; coordinate photo, video, design and UGC assets
Publish and optimize content, manage comments and messages, and coordinate follow-up with customer service and internal teams
Track campaign performance, prepare reports, recommend improvements, and coordinate KOL, creator and media partnerships
Support daily e-shop operations, including product listings, content updates, promotion set-up and website checks
Ensure product information, pricing, visuals and promotional terms are accurate and consistent across e-commerce channels
Coordinate inventory, product launches, promotions and order communications to ensure a smooth customer journey

About you

Bachelor's degree in Marketing, Communications, E-commerce or a related discipline
At least 3 years of relevant experience in social media, e-commerce or digital marketing
Familiarity with social media content management and e-commerce operations, including product listings and promotional set-up
Strong Chinese and English copywriting and communication skills
Good visual sense and basic experience in coordinating or creating photo, video or design content
Comfortable working with social media, website and campaign data
A proactive, organized team player with strong communication skills and the ability to manage multiple priorities under pressure

Programmer/ Junior Programmer

Responsibilities

Develop, test, enhance and maintain API, reports in SAP and internal web-based systems
Participate in projects and systems maintenance work
Provide support to application systems including trouble-shooting, bug fixing and ad-hoc queries
Provide training for End-user and Help Desk Support

Requirements

Higher Diploma / Bachelor Degree in Computer science, Software Engineering or related discipline
1-2 years experience in system development, support and maintenance
Good knowledge in MS-SQL and have some programming experience (e.g. Python, Java, C#, JavaScript)
Knowledge in SAP ABAP, Excel Marco/VBA, BI, AI is an advantage
Experience in retail industry is an advantage
Self-motivated, with good communication skills, problem solving skills and able to work independently
Able to work under pressure

TO APPLY

Interested parties, please apply with detailed resume, stating current and expected salary, availability and send your resume to humanresources@keewah.com

(Personal data relating to employment applications will be used for recruitment only)