Nina Hospitality 如心酒店集團招聘
Procurement and Sourcing Officer
Responsibilities:
Fulfill the procurement requirements of the Centralized Procurement Department guideline and ensure all are met in a timely, cost-effective manner and adhere to the quality, standards and policies of Nina Hospitality.
Perform procurement duties including but not limited to sourcing, RFQ, tendering, evaluation of offers, price comparison & analysis, effective price negotiation, manage purchase order, conduct contract management and analysis.
Identify cost-saving opportunities constantly, negotiate with potential suppliers to establish group contracts.
Focus on Quality, Service Delivery and Competitive Price from the supply market.
To analyze market trends to anticipate likely price fluctuations, for the purpose of maintaining inventory either for long or short time periods.
Analysis of material costs and development of appropriate strategies in support of the hotel operations.
Always maintain professional and ethical relationships and effective communications with Internal Departments and External Suppliers.
Source and perform supplier prequalification and evaluation by conducting interviews, factory inspection visits and reference checks.
Conduct supplier performance evaluation regularly.
Develop and maintain a database of relevant suppliers in the region.
Carry Out extra duties as and when required by the Management.
Requirements:
Diploma or certificate holder in Procurement, Hotel Management or related disciplines.
A minimum of 3 years experience in high volume purchasing (hotel experience would be seen as an advantage).
Experience in Centralized or Corporate Office is preferred.
Proficient in spoken and written English and Chinese is a must.
Systems / PC skills (knowledge of ‘MBT - Check SCM’ procurement system an advantage).
Proven negotiation skills.
Strong analytical and interpersonal skills.
Proven RFP or RFQ for information analysis.
Excellent communication skills both with hotels operational departments and external suppliers.
Self-motivated, proactive and independent, maintain a positive attitude while dealing effectively with Management, team members and suppliers.
Exhibits high level of attention to details, results-oriented and the ability to multi-task handling.
Able to work under pressure and meet deadlines.
Excellent time management.
Knowledge of engineering projects and engineering supplies is an advantage.
Human Resources Officer
Responsibilities:
Responsible to design, deliver and monitor training to improve efficiency and effectiveness of staff.
Liaise with external training consultants on program organization and being a coordinator for the training activities.
Responsibility to handle training admin and report as well as other ad hoc project assigned by the company
Perform daily duties for Human Resources and Office Administration operations independently
Source, screen & select right talent to match with company culture & corporate need
Design & deliver induction program and training activities
Handle C&B related programs from monthly payroll, salary, insurance administration and benefits review.
Assist HR head in any ad hoc or assigned projects
Handle new staff orientation and exit interview
Assist in preparing project planning, report and proposal
Ensure the compliance of company policies and employment law
Requirements:
Degree holder in Human Resources, Training or related discipline
A minimum of 3 years solid training design and delivery experience, preferably from retail or service industry
Well-versed in employment ordinance
Mature, tactful and independent
Excellent interpersonal and communication skills
Good command of both spoken and written English and Chinese
Proficient in MS Word, Excel and PowerPoint.
Aligned with the core values of Nina Hospitality - Generous, Heartfelt, Vibrant, Authentic and Innovative.
Room Attendant
Responsibilities:
General duties of Room Attendant.
Clean hotel room and provide other related services.
Replenish supplies in guest rooms.
Requirements:
6 months of relevant experience in Hospitality or related duties is preferred.
Certificate holder in Hotel Room Attendant training or Hotel Management is preferred.
Good command of spoken Chinese, fair English and Putonghua.
Assistant Director of Front Office
Responsibilities:
Assist the Front Office in all aspects of the department and ensure company policies and service standards are followed.
Manage the performance, productivity, and development of all Front Office supervisory level staff.
Provides leadership support for Front Office, Front Desk, Concierge, Service Call Centre, and Guest Relations in the daily operational duties.
The ability to utilize interpersonal and communication skills to lead, influence, and encourage others.
Work with superiors and subordinates to carry out procedures ensuring an efficient check-in and check-out process.
Consistently offer professional, friendly, and helpful service.
Assist in handling staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines.
Ensures guest and employee satisfaction and maximizes the sales/ upsell performance of the department.
Handles complaints, settle disputes, and resolve conflicts.
Communicate through logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.
Assist guests regarding hotel facilities and enquiries in an informative and attentive way.
Other duties as assigned by superiors.
Requirements:
Degree or Diploma or above in Hotel Management.
Preferred with relevant working experiences in the hotel industry.
Minimum of 8-year previous proven leadership experience in hotel industry.
Good communication and interpersonal skills.
People & guests service oriented.
Proficiency in written and spoken English, Mandarin, and Cantonese.
Familiar with PMS and Microsoft Office (Word, Excel, PowerPoint).
Service Call Centre Operator
Responsibilities:
Provide accurate and effective one stop service to guest.
Responds to incoming calls in a timely manner and direct calls to appropriate destination in a smooth, courteous, clear and professional way.
Handles all calls courteously and transfers the calls accurately as required.
Ensures release of information is consistent with all privacy policies.
Provides updated telephone enquiries e.g. temperature, weather forecast, typhoon, etc.
Liaises with overseas call operators on all long distance assistance calls.
Log and handle wake up calls as requested and ensure all wake up calls are carried out accurately and timely.
Blocks and releases IDD lines upon request.
Handles hotel job dispatch system
Takes and deliver messages to guests and internal department.
Monitors and controls music on hold system of the PABX system.
Ensures typhoon and bad weather news are recorded, updated and delivered to departments concerned timely and accurately.
Responds quickly and accurately to disaster and emergency situation and inform the Emergency Response Team to take further action.
Acts as a communication channel to coordinate with the Emergency Response Team when the emergency arose.
Alerts and reports on malfunctioned equipment or irregularities found to concern departments and/or immediate supervision for immediate rectification without interrupting operational effectiveness and/or guests.
Maintains cleanliness and neatness of work area.
Have knowledge of hotel services and guest rooms and be attentive to all events which take place in the hotel.
Be familiar with and follow all hotel safety and accident prevention procedures.
Any other relevant projects and duties as assigned by superior.
Requirements:
F.5 standard;
Vocational Training with Front Office operation studies or equivalent;
Fluent spoken English, Cantonese and preferably Putonghua;
Good interpersonal and communication skills;
Friendly and guest oriented;
Mature and positive minded with common sense;
Knowledge of other Chinese dialects or foreign languages is welcomed;
Aligned with the group's Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence and Learning.