Nina Hospitality 如心酒店集團招聘
Assistant Catering Services Supervisor
Responsibilities:
Organize and supervise service in individual functions or events.
Prepare general associates duty roster and personal holiday records and sick leave records.
Control of flower expenses & other stocks expenses.
Issue & approved all stock requisition forms.
Communicate with the chef and other concerned department during daily event.
Assist casual labor briefing & job assignment during Assistant Banquet Service Manager in absence.
Check the standard of personal grooming inclusive of casual labor.
In-charge functions were involved of VIP status and large events.
Carry out any other duties requested by Management.
Any other relevant projects and duties as assigned by superior
Requirements:
Minimum of 2-3 years relevant working experience in restaurant or hotel.
Energetic, passionate, presentable and with good communication skill.
Strong leadership & management skills.
Good command of English and Cantonese
Aligned with the six Nina Hotel Core Values: Learning, Heart2Heart, Oneness, Trust, Excellence and Liveliness
Reservations Manager
Job Overview
Trains and supervises the Reservations department to ensure proper selling techniques are being executed to maximize sales opportunities and room revenue. Maximizes room revenues and average rate by closely monitoring room occupancy & rate forecast and the close dates of all types of business. Reports any irregularities and makes recommendations without delay to Assistant Director of Central Reservations and Group Revenue Management team if found. He or she should take up the responsibilities of the Assistant Director of Central Reservations during his/her absence.
Responsibilities:
Assist Assistant Director of Central Reservations to manages the daily operations of Reservations;
Facilitates as a team leader to lead the reservations team to achieve the business excellence according to the Hotel’s sales & marketing strategies;
Monitors rooms availability status closely so as to maximize room occupancy, average rate and revenue of the hotels;
Well acquainted with all travel agents, airlines and corporate to maintain good business relationships;
Monitors reservation records to ensure all bookings are being input in computer daily;
Screens and checks all booking correspondences to ensure that correct rates are quoted by reservation team;
Screens all incoming correspondences regarding reservation request, booking confirmation, cancellations and general inquiries and responses timely;
Maintains individual files of contracted travel agents/ airlines for easy reference;
Establishes blockage, allotment and rate chart of all travel agents;
Makes recommendation on operating procedures so as to ensure smooth operations at all times;
Handle CCG referral, NH referral and VIPs bookings
Keeps Assistant Director of Central Reservations informed of the booking and arrival of any VIPs, special attention guest, special groups and / or any irregularities found;
Works harmoniously with all other hotel operating departments or supporting departments to maximize room sales and occupancy and provide satisfactory guest service;
Maintains Reservations section facilities in good order;
Monitors all OTAs individual reservations, alert Assistant Director of Central Reservations irregular movement;
Works closely with the vendors to monitor channel management system and on-line booking;
Maintains statistics required for the revenue management and provide coaching to assist team members in maximizing room revenue for the hotels;
Ensures the pricing decisions are appropriately folded into the distribution channel strategies of the hotel, websites and OTAs;
Create and manage rates and packages configured in PMS. Monitor the room revenue yield process.
Monitors to maintain consistency with inventory strategies and align with pricing philosophy;
Co-ordinates rooms sales effort with Commercial Team and Front Office;
Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation teammates.
Provide assistance to team members to develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
Updates and conducts training to all reservation team members to ensure updated information on hotel products and sales program being familiarized and released;
Assist Assistant Director of Central Reservations to form the statistic and market intelligent, & daily analytical data report;
Carries out members’ appraisal, identifies and develops potential team members;
Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation teammates
Prepares monthly duty roster, annual leave plan, and administrative documents, and retrieve all monthly analysis reports;
Conduct interview for new comers;
Perform any ad hoc duties as assigned by the superiors.
Candidates with less experience will be considered as Assistant Reservations Manager.
Requirements:
Degree / Diploma holder in Hospitality Management or related discipline
Minimum 10 years of working experience in Reservations, preferable at least 2 years in managerial level
Good in spoken and written English, Mandarin and Cantonese
Familiar with PMS is preferred, knowledge of Opera/Cambridge is a definitely advantage
Personal Qualities Required:
Demonstrate excellent communication, guest services, complaint handling, problem solving and coaching skills
Strong managerial skills in terms of people management, workflow planning, leadership and interpersonal skills
Prompt and systematic decision making skills with analytical power
Well-organized, detail-minded, self-motivated, and multi-tasking
Excellent telephone manner
Excellent computational skills
Host
Responsibilities:
Handle reservations and enquiries in a polite manner.
Confirm booking and keep the record clear and well-organized.
Greet the guests, escort them to the tables assigned in a professional manner.
Support administrative work.
Any other relevant duties as assigned by superior.
Requirements:
F.5 or above.
1-2 years F&B experience.
Fresh graduates are welcome.
Strong communication and customer service skills.
Good command of spoken English, Cantonese and Mandarin.
Familiar with Microsoft Office (Word and Excel).
Senior Technician
Job Overview
The position is accountable for the proper maintenance of physical plant, engineering facilities, and the interior and exterior of the entire hotel. The position is also responsible for the daily operation of the department, scheduling subordinates in carrying out routine maintenance and overhaul of hotel facilities, mechanical plants, apparatus and installations
Responsibilities:
To report duties and responsibilities to Director of Engineering and Duty Engineer/Foreman.
To supervise subordinates to complete the assigned tasks according to the agreed repair and maintenance program.
To be responsible for managing installation, maintenance and repairs projects of the hotel.
To coordinate with contractors in carrying out routine maintenance.
To assist in providing training for staff, evaluating their progress and performance periodically; and ensure that they are working in the most practical, skillful and safe manner.
To assess safety and health risks in the work place and take necessary precautions if required.
To check the daily progress of repair and maintenance work orders.
To read the Engineering Log Book daily and take the corrective action as required.
To attend the daily Departmental Briefing if required.
Work in shift duty & over-time, emergency on-call if required.
Report duty under typhoon signal hoisted and rainstorm condition or stay in hotel for standby if required.
Any other relevant projects and duties as assigned by superior
Requirements:
Diploma or Certificate in engineering field .
Certificate of Registration of Electrical Worker in Grade A and Grade B is preferred Electrical Heated Boilers & Heat Pump.
Certificate of Construction Industry Safety Training.
Certificated worker in confined space.
Certificate in Fire Fighting course preferred.
Certified Worker for Temporary Suspended Working Platform (Gondola).
At least 2 years in air-conditioning repair and installation and worked experience in hotel operation is preferred.
Responsible and reliable, initiative, mature and hardworking.
Cantonese, English and Putonghua are preferred.
Work in shift duty & over-time, emergency on-call if required.
Report duty under typhoon signal hoisted and rainstorm condition or staying in hotel for standby if required.
Able to work independently.
Senior Room Attendant
Responsibilities:
Responsible for cleanliness orderliness of the assigned guestrooms, work area and resources according to the standard set by the hotel.
Check and replenish the guest room’s amenities and linen.
Responsible for releasing “Checked-out rooms” to “Inspected vacant clean room” after cleaning
To provide friendly, prompt and efficient service and ensuring the request are acted upon immediately and tactfully.
Report to supervisor any missing or damaged of linen, furniture, fixtures and equipment.
Forward all Lost & Found items to the Housekeeping office.
To collect and deliver guest laundry
Immediately report any maintenance defect or hotel emergency to superior.
Well keeping the floor master key during working hours and return to Housekeeping office at the end of shift.
Conduct all maintain and general cleaning assigned by superior.
Replenish and tidy up the maid trolley during on duty.
Complete the Room Attendant work sheet and submit to Housekeeping office at the end of shift.
To maintain and clean up all operating equipment.
To stand by in the hotel in case of emergency. (e.g. Typhoon.)
To perform shift duty when needed.
To perform other duties as assigned by supervisor.
To complete other relevant projects and duties as assigned by superior.
Conduct room assignment and prepare AM Room Attendant worksheet while on duty overnight shift.
Requirements:
2 years of relevant experience in Hospitality or related duties is preferred.
Certificate holder in Hotel Room Attendant training or Hotel Management is preferred.
Good command of spoken Chinese, fair English and Putonghua.