Nina Hospitality 如心酒店集團招聘

Responsibilities:

Assist the Front Office in all aspects of the department and ensure company policies and service standards are followed.
Manage the performance, productivity, and development of all Front Office supervisory level staff.
Provides leadership support for Front Office, Front Desk, Concierge, Service Call Centre, and Guest Relations in the daily operational duties.
The ability to utilize interpersonal and communication skills to lead, influence, and encourage others.
Work with superiors and subordinates to carry out procedures ensuring an efficient check-in and check-out process.
Consistently offer professional, friendly, and helpful service.
Assist in handling staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines.
Ensures guest and employee satisfaction and maximizes the sales/ upsell performance of the department.
Handles complaints, settle disputes, and resolve conflicts.
Communicate through logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.
Assist guests regarding hotel facilities and enquiries in an informative and attentive way.
Other duties as assigned by superiors.

Requirements:

Responsibilities:

Establish and supervise through subordinates, operational procedures for activities such as fire prevention and firefighting, traffic control, guarding and patrolling physical property, orienting, and monitoring personnel involved with classified information, and investigation of accidents and criminal acts.
Mainly overseeing the security operation within the hotel premises.
Arrange appropriate workforce to assist GEM on daily operations to ensure it is running smoothly.
Ensure a good relationship is maintained during complaints handling between departments.
Always supervise and keep constantly aware of the standard of performances and appearance of subordinates.
Provide guideline and training to the subordinates to ensure they follow work order/instructions as and when necessary, on duty.
Ensure the tele-protection is maintained to report at a regular interval.
Responsible for the surveillance of all posts in the hotel premises and maintaining post assignment schedule and duty roster on a regular basis.
Keep constant supervision/surveillance on performance of subordinates and set a good example for subordinates to maintain a full extent of interest to the company and hotel management.
Maintain up to date records of all Risk and Safety employees qualified in First Aid and Fire Fighting Procedures.
Conduct periodic spot checks to ensure the Risk and Safety Shift In-charge are deploying Officers in critical areas.
Any other relevant projects and duties as assigned by superior.

Requirements:

5 years of security experience in hotel and/or commercial or residential property.
3 years of security supervisor experience.
Form 5 graduate or equivalent; Bachelor’s Degree in criminology is preferred.
Obtained security license.

Responsibilities:

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction
Always ensure outstanding customer care.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Act as shift in charge to supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Screen daily arrival and arrange appropriate room assignment that match guests’ preference
Build relationships and liaise with all other department's especially housekeeping, reservations etc.
As a role model to the team.
Any other relevant projects and duties as assigned by superior.

Requirements:

Responsibilities:

Responsible for cleanliness orderliness of the assigned guestrooms, work area and resources according to the standard set by the hotel.
Check and replenish the guest room’s amenities and linen.
Responsible for releasing “Checked-out rooms” to “Inspected vacant clean room” after cleaning
To provide friendly, prompt and efficient service and ensuring the request are acted upon immediately and tactfully.
Report to supervisor any missing or damaged of linen, furniture, fixtures and equipment.
Forward all Lost & Found items to the Housekeeping office.
To collect and deliver guest laundry
Immediately report any maintenance defect or hotel emergency to superior.
Well keeping the floor master key during working hours and return to Housekeeping office at the end of shift.
Conduct all maintain and general cleaning assigned by superior.
Replenish and tidy up the maid trolley during on duty.
Complete the Room Attendant work sheet and submit to Housekeeping office at the end of shift.
To maintain and clean up all operating equipment.
To stand by in the hotel in case of emergency. (e.g. Typhoon.)
To perform shift duty when needed.
To perform other duties as assigned by supervisor.
To complete other relevant projects and duties as assigned by superior.
Conduct room assignment and prepare AM Room Attendant worksheet while on duty overnight shift.

Requirements:

2 years of relevant experience in Hospitality or related duties is preferred.
Certificate holder in Hotel Room Attendant training or Hotel Management is preferred.
Good command of spoken Chinese, fair English and Putonghua.