Nina Hospitality 如心酒店集團招聘

Procurement and Sourcing Officer

Job Duties & Responsibilities:

Fulfill the procurement requirements of the Centralized Procurement Department guideline and ensure all are met in a timely, cost-effective manner and adhere to the quality, standards and policies of Nina Hospitality.
Perform procurement duties including but not limited to sourcing, RFQ, tendering, evaluation of offers, price comparison & analysis, effective price negotiation, manage purchase order, conduct contract management and analysis.
Identify cost-saving opportunities constantly, negotiate with potential suppliers to establish group contracts.
Focus on Quality, Service Delivery and Competitive Price from the supply market.
To analyze market trends to anticipate likely price fluctuations, for the purpose of maintaining inventory either for long or short time periods.
Analysis of material costs and development of appropriate strategies in support of the hotel operations.
Always maintain professional and ethical relationships and effective communications with Internal Departments and External Suppliers.
Source and perform supplier prequalification and evaluation by conducting interviews, factory inspection visits and reference checks.
Conduct supplier performance evaluation regularly.
Develop and maintain a database of relevant suppliers in the region.
Carry Out extra duties as and when required by the Management.

Requirements:

Diploma or certificate holder in Procurement, Hotel Management or related disciplines.
A minimum of 3 years experience in high volume purchasing (hotel experience would be seen as an advantage).
Experience in Centralized or Corporate Office is preferred.
Proficient in spoken and written English and Chinese is a must.
Systems / PC skills (knowledge of ‘MBT - Check SCM’ procurement system an advantage).
Proven negotiation skills.
Strong analytical and interpersonal skills.
Proven RFP or RFQ for information analysis.
Excellent communication skills both with hotels operational departments and external suppliers.
Self-motivated, proactive and independent, maintain a positive attitude while dealing effectively with Management, team members and suppliers.
Exhibits high level of attention to details, results-oriented and the ability to multi-task handling.
Able to work under pressure and meet deadlines.
Excellent time management.
Candidate with more experience to be considered as Senior Procurement and Sourcing Officer.
Aligned with Nina Hospitality group’s Core Values: Generous, Heartfelt, Vibrant, Authentic and Innovative.

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Front Desk Supervisor

Responsibilities:

Assists in managing the Front Desk operations and ensure tasks are completed according to the Standard Operation Procedures of the hotel.
Attends the section morning briefing and other regular departmental meetings.
Greets and welcome the guest with standard courteous phases.
Assists in overseeing the Front Desk operations and enhance guest satisfaction and ensure that both service standard and efficiency is in accordance with the management expectations.
Introduces hotel facilities and in-house promotion packages in order to maximize hotel revenue through up-selling techniques.
Supervises the room assignment for all arrival guests and ensure the assignment and pre-arrangement are in correspondence with guest expectations.
Closely coordinate with Housekeeping for the room blockage arrangement.
Ensures to communicate with Room Service / Housekeeping for daily set up in room.
Ensures the guest data is accurately inputted into the hotel PMS system and update guest history.
Monitors room status, controls on a day to day basis to maximize occupancy, average rate and revenue.
Monitors on-day round town hotel situation and review the rate at a competitive level.
Follows up with travel agent in case of any reservation discrepancy upon check-in.
Ensures the accuracy of the cashier float and sufficient for daily operation.
Handles minor complaint and problem raised by guest and maintain the guest satisfaction.
Ensures that all “traces” are followed up accordingly.
Follow up ‘late cancellation’ and ‘guarantee no show’ booking.
Ensures the accurate preparation of relevant reports as required by the Management in measuring business.
Coordinates meal time of subordinates and ensure adequate manpower especially in peak hours.
Ensures the tidiness and hygiene of the working area at all times.
Monitors the grooming and disciplines of subordinates as according to the hotel policies and guidelines.
Maintains all equipment in good working condition and report for repairing if necessary.
Conducts training periodically for all Front Desk staffs to upkeep the standard of knowledge and service.
Reviews Front Desk Logbook daily to monitor all activities.
Carry out back up procedures in the event that any Front Office equipment malfunctioned.
Delegates the task to subordinates, provide assistance and monitor their performance.
Monitors the movement in the lobby area and report for any emergency occurrence.
Closely cooperates with Duty Guest Services Manager regarding the on-day room availability status and especially in the critical situation.
Maintains discipline in Front Desk to ensure good cooperation and teamwork would be achieved.
Takes stock to ensure adequate guest supply.
Any other relevant projects and duties as assigned by superior.

Requirements:

5 years at Reception desk with minimum of 2 year at senior Front Desk level or above;
Vocational Training Centre major at Front Office or equivalent;
Strong training and communication skills;
Able to lead and build the team;
Logical thinking and business minded;
Friendly and guest oriented;
Good command in written and spoken English and Chinese (Cantonese and Mandarin), knowledge of other Chinese dialects and languages is welcomed;
Able to work independently under pressure;
Hardworking and committed to build a career;
Well versed in PC knowledge;
Obedient, honest and disciplined;

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Front Desk Agent

Responsibilities:

Welcome guests upon their arrival and assign rooms
Perform all check-in and check-out tasks in a professional manner
Confirm group reservations and arrange personalized services for FITs, VIPs, event attendees, wedding guests, etc
Upsell additional facilities and services as appropriate
Register guests and collect necessary information such as contact details and exact dates of their stay
Inform customers about payment methods, and verify their credit card data
Provide currency exchange service
Provide information about our hotel, available rooms, rates and amenities
Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Maintain updated records of bookings and payments
Operate key card system in an efficient and professional manner
Manage online and phone reservations
Respond to clients’ complaints in a timely and professional manner
Be well-groomed up to the standard and requirement from the Management
Take message for in-house guests
Arrange wake up calls
Prepare and generate Front Desk reports
Perform any other duties as assigned by superiors and/or the Management

Requirements:

F.5 certificate or above;
Vocational Training Centre with Front Office operation studies or equivalent, preferably with work experience;
Good communication skills;
Common sense; smart and courteous;
Good command in written and spoken English and Chinese (Cantonese and Mandarin);
Knowledge in other Chinese dialects and foreign languages is welcomed;
General personal computer knowledge and operation;
Willing to work hard and learn;
Positive and mature;
Patient, honest and disciplined;

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Uniform & Linen Attendant

Job Overview:

Responsible for handling all the uniform and linen activities assigned by superior.
Responsible for mending and rectifying staff uniform and linen.
Providing mending and altering service to hotel guest when required.
Responsible for handling all the guest and internal laundry.

Responsibilities:

To check, count, sort, receive, store newly laundered linens from laundry company and distribute clean linens and uniforms to concerned departments and personnel.
To verify and record the quantities of linen and uniforms received from laundry company and report superior for any discrepancies.
To conduct clear record for daily transactions on “issue” and “receive” linens and uniforms for all department and section.
To assist superior conduct periodical inventory stock-taking.
To repair any damaged articles included hotel linen, uniform, guest laundry, hotel furniture upholstery. etc.
To assist purchase linen and uniform’s accessories when necessary.
To maintain cleanliness, tidiness and orderliness of the working areas.
To convert condemned items into usable items, such as bed sheet into baby cot sheet etc.
To make sure all uniforms are in good condition before issue out.
Report any lost and damage of the uniforms and linen to superior.
Fully check soiled uniform and linen to ensure no article is left behind.
To operate the existing laundry machine in hotel for routine tasks.
Responsible to conduct ironing any linen and uniform, internal and external laundry if necessary.
To provide mending service to guest if necessary.
To assist training of new Uniform & Linen Attendant.
Any other relevant projects and duties as assigned by superior.

Requirements:

Primary education, vocational training school preferably.
Sewing and mending experience preferably.
Basic knowledge of operating sewing machine.
Able to understand simple English, Cantonese and Putonghua.
Physically fit, neat, tidy, and pleasant disposition, service oriented.
Good working and learning attitude.
Able to work under pressure.
Aligned with the group's Core Values: Generous, Vibrant, Heartfelt, Authentic, Innovative

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Technician

Responsibilities:

Repair and carry out preventative maintenance of electrical, mechanical, air-conditioning, refrigeration equipment, kitchen equipment, etc. Common tasks include painting, electrical accessory replacements and repair, and wiring. Air conditioners must also be cleaned or replaced regularly.
Respond to guest complaints or issues in a timely manner and must also fulfill work orders when issues cannot be resolved.
Complete daily rounds, check on basic hotel accommodation, identify and report to Senior Duty Engineer of any unusual occurrence and/or damage that have taken place or that may occur.
Carry pager/cell phone as required for on-call maintenance.
Perform duties of safety and fire operation when need arise.
Assist in keeping workshop areas, plant room and other equipment rooms clean.
Respond promptly and positively to all guest requests.
Work within expense limits established.
Maintain inventory controls for cost effective operations.
Schedule and complete the “Preventative Maintenance Program”.
Coordinate special projects as directed by the Chief Engineer or Duty Engineer.
Assist in monitoring all work being performed by outside contractors.
Maintain a professional courteous manner with all hotel guests, contractors, and fellow employees.
Assure safety standards are used which comply with all company regulations and local ordinances.
Ensure compliance of all work related activities in a fair, ethical, and consistent manner.
Any other relevant projects and duties as assigned by superior.

Requirements:

At least four years of experience working as an Electrical or A/C technician in a commercial, industrial, or facilities operations setting, including rough and finished carpentry.
Experience in hospitality or hotel industry is an advantage.
Registered electrical worker preferred.
Acquire knowledge of methods, materials, tools, and equipment used in both residential and commercial/industrial settings as well as methods and practices followed in the maintenance of tools, machinery, and equipment.
Underwent apprenticeship program that included theory and on-the-job work.
Hardworking and reliable; Responsive with good follow-up; Able to set priorities and meet deadlines; Attentive to details.
Aligned with the group's Core Values: Generous, Vibrant, Heartfelt, Authentic, Innovative.

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Housekeeping Supervisor

Job Overview:

Responsible of running efficiency operation of hotel area. Ensure the hotel area are clean and in good condition according to the hotel standard.
Supervise and control the work performance of Room Attendants and Public Area Cleaners.

Responsibilities:

To assign day to day work to Room Attendants included.
To direct and inspect daily routine cleaning of assigned area included guest rooms and public area.
To supervise the overall cleaning and servicing of guest rooms, corridors, sore rooms in accordance with the standard set by the hotel.
To issue verbal and written orders for response area included emergency or non-urgent repairing to Engineering and to be follow up accordingly.
To handle guest request and complaints, report to duty superior for the further handling.
To organize work assigned by superior, ensure the subordinates to perform their duties quickly and efficiently as well as the quality and service are met the standard all the times.
To report any irregular happening immediately from work area to duty superior such as Executive Housekeeper / Assistant Executive Housekeeper / Assistant Housekeeper or Guest Services Manager.
To perform shift duty if required.
To control the departmental stock in guest floor such as guest supplies, linen, cleaning supplies, cleaning equipment, etc.
To assist superior to carrying out the periodical inventory stock taking for linen, operation equipment and guest amenities, etc.
To provide practical train and supervise subordinates especially for special cleaning projects, assist in the proper care of equipment and usage of supplies and enforce standards of cleanliness.
To update the room status by physical inspection and liaise with Housekeeping Coordinator and Guest Services Manager to prepare operation report such as DND, room discrepancy, room defects, etc.
To report any loss or damage of linen, furniture, fixture or equipment.
To record the daily log and conduct proper handover to next shift and duty superior before off duty.
To keep floor master key and duty phone safety during working hour and return to Housekeeping office at the end of shift.
To ensure that all on-day “Lost and Found” items are sent to Housekeeping Office for further handling.
To perform any other duties as directed by the Assistant Housekeeper / Head Supervisor.
Any other relevant projects and duties as assigned by superior.