HSBC 滙豐銀行(香港)招聘
Senior Corporate Specialist, Pensions - HSBC Global Asset Management
Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Asset Management, the investment management business of the HSBC Group, serves HSBC’s worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. Global Asset Management fulfills its purpose of connecting HSBC’s clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight.
We are currently seeking a high calibre professional to join our team as a Senior Corporate Specialist.
Principal Responsibilities:
Establishing close business partnership with relationship managers from Commercial Banking, Global Banking Market and brokers to uplift the referral rate of Corporate Business
Soliciting new pension business effectively with Commercial Banking, Global Banking Market and brokers to achieve business target across all customer segments in the bank
Managing the servicing need of Commercial Banking, Global Banking Market and brokers customers and identifying a variety of sales and servicing initiatives to enhance referral business from Commercial Banking, Global Banking Market and brokers
Collaborate with EBS Team to generate Retail referrals & HSBC Life to Solicit Employee Benefit Business from our pension clients
Acting as the Mandatory Provident Fund specialist to manage expectation and to improve the satisfaction level of customer throughout the processing of sales and service
Supporting the Pensions proposition and business strategy to effectively drive the business initiatives
Acting as a good player to support team and thinking positively to receive new job challenges for business development
Planning, managing and allocating resources effectively to ensure sales and servicing standards of bank
Requirements:
Higher Diploma or above
Solid experience in business development and marketing, particularly in the MPF and insurance industry would be a definite advantage
Holder of Insurance, HKMA and MPFA license or Pass in HKSI exam Paper 1, 7 and 8 and MPF licensing exam
Excellent customer-servicing manner, communication and problem solving skills
Proficient in Personal Computer skills including Excel, Words and Database skill
Able to work under pressure and meet tight deadline
Head of Acquisitions – Unsecured Lending - Wealth and Personal Banking
Job description
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high calibre professional to join our team as Head of Acquisitions – Unsecured Lending.
Role purpose
Unsecured Lending is a key growth area for Wealth and Personal Banking in HSBC Hong Kong. HSBC is the leading bank in both cards and personal loans in Hong Kong, but our aspiration is to accelerate growth and further consolidate us as the best option for our customers.
Over the next 5 years, we will significantly grow our cards and loans business, with plans to more than double our revenues while gaining market share consistently. A key part of this ambition is supported by our product development activities. We are seeking a high caliber professional to join our team as Head of Acquisitions – Unsecured Lending. This role reports to the Head of Unsecured Lending HSBC Hong Kong and is key to achieving this ambition.
The role holder will lead our acquisition activities for our Unsecured Lending business and also for debit cards, working with Group and other stakeholders. It is a leadership role that is also accountable for developing our acquisition strategy across Cards and Loans.
This role is responsible for:
Developing and delivering our acquisition strategy and plans, aligned with our overall Unsecured Lending strategy.
Working hand in hand with Retail Distribution and Digital teams to define our acquisition strategy and deliver sales
Defining and delivering core originations journeys and capabilities.
Improving our customer experience across all our origination activities.
Principal Accountabilities and Responsibilities
Develop our Unsecured Lending acquisition strategy locally, leveraging best practices globally
Agree and lead execution plans, achieving agreed acquisition volumes
Work in close collaboration with Retail Distribution and Digital team to deliver targets
Work in close collaboration with Marketing to define and deliver acquisition campaigns that will deliver our targets while optimizing costs
Drive cost efficiencies across all our acquisition activities
Define best in class originations journeys and capabilities and deliver at scale, with a strong emphasis on digital / mobile development
Improve customer experience across all our acquisition channels
Track and manage the relevant performance indicators vs benchmarks
Ensure an optimal balance between medium term investments and versus rapid progress with acquisition / revenue building short term opportunities
Leadership & Teamwork
Responsible for removing barriers and aligning with best practices across the globe for specific areas of accountability.
Supports leading across the matrix and developing the physical network community working in close collaboration with stakeholders for the benefit of business enhancement of retail and wealth management services.
Responsible for ensuring the delivery of specific strategic goals in conjunction with stakeholders to build a profitable and sustainable business where services are complementary and not competing.
Acts as an SME for physical channels and works the matrix effectively to influence change in the organisation and promote greater effectiveness in delivery.
Works in a facilitative manner in the matrix to build capability in progressing objectives but does not lose sight of the key outcomes.
Acts in a manner that transparently promotes the organisation values and delivers in an aligned manner.
Cultivates an environment that supports diversity and reflects the HSBC brand
Requirements:
Functional Knowledge
Ability to think strategically and have the technical and commercial subject matter expertise in unsecured lending acquisition
Experienced in strategy development
Ability to problem solve and think laterally to achieve key outcomes
Focused and driven to deliver results in a fast-paced environment
Sound understanding of data analytics in an unsecured lending environment.
Strong experience developing solutions and journeys to meet customer needs
Customer oriented, culturally sensitive and understanding of local customer needs strong relationship building and senior stakeholder management skills
Excellent relationship building and senior stakeholder management skills; Success in the role depends on working effectively with multiple stakeholders, including both internal and external stakeholders with varying degrees of knowledge and expertise.
Able to navigate conflicting strategic priorities and decisions
Able to operate effectively in a complex matrix driven environment
Excellent communication skills are critical as well as superior listening / empathy skills given the highly interactive nature of the role and need to achieve buy-in at many levels
Effective consensus builder to ensure the appropriate buy-in and support from markets/regions and Global stakeholders
Able to influence, engage and lead in a positive, inspiring manner with a high and demanding benchmark
Meet the requirement of leadership capability for role including values level
Able to demonstrate a high degree of credibility and ability to work effectively in multi-cultural environment with global and market teams
Experience - Broad and comprehensive understanding of concepts and principles within one discipline
Business / Commercial knowledge - The role requires a sound understanding of a value unit / product / region / legal entity, alongside a good understanding of the industry and the challenges and changes in the sector.
Leadership - Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning)
Problem Solving - Covers a wide range of activities that require evaluative judgements based on the analysis of factual and qualitative information in complicated perhaps novel situations
Innovation - Develops new and adapts existing processes for increased quality and efficiency whilst encouraging others to seek new ideas/solutions to day to day problems.
Accountability / decision making - Latitude to make decisions outside of established procedures but within a policy framework. Broad guidelines are available. Role implements strategy set by others.
Strategic Responsibility - Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy.
Communication - The role requires an extremely high level of interactive listening, in order to negotiate with others often at the highest level. The role requires the ability to negotiate and influence within their team with a high level of influence.
Product Specialist Trader (Structured Products) - Global Private Banking
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
We are currently seeking a high calibre professional to join our team as a Product Specialist Trader (Structured Products).
Principal Responsibilities:
Manage daily dealing of equity flow and non-flow products
Responsible for daily price discoveries and order placement, provide daily runs, handle day to day pricing requests as well as address after sales inquiries of executed trades
Establish strong partnership with product providers to ensure smooth straight through order process and support life cycle management and post trade handling
Partner with Relationship Manager and Investment Counsellor colleagues in providing optimal pricing and best execution to clients
Support the team on marketing initiatives, provide active advisory on structured products, provide trade ideas that are appropriate to Private Banking clients and participate in platform enhancement or other ad hoc projects
Facilitate the formation of structured products investment strategy by making presentation that is coherent to the strategist’s macro call and house recommendations
Communicate with frontline colleagues and collaborate with both internal and external stakeholders to drive desirable outcome
Ensure full compliance and execution of governance policies and processes to meet regulatory requirements
Requirements:
5 – 10 years experience in structured product investment
Proven track record in sales and advisory in structure products
Independent and able to work under pressure and multitask
Detail-minded with strong numerical and analytical skills. Good at problem solving skills
Client-oriented with strong communication, interpersonal and presentation skills
Strong knowledge in business computer applications, particularly Excel and PowerPoint
A bachelor or graduate degree is required
Head of Usage, Rewards and Partnerships – Unsecured Lending – Wealth and Personal Banking
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high calibre professional to join our team as Head of Usage, Rewards and Partnerships – Unsecured Lending.
Role Purpose
Unsecured Lending is a key growth area for Wealth and Personal Banking in HSBC Hong Kong. HSBC is the market leader in both cards and personal loans in Hong Kong, but our aspiration is to accelerate growth and further consolidate us as the best option for our customers.
Over the next 5 years, we will significantly grow our cards and loans business, with plans to more than double our revenues while gaining market share consistently. A key part of this ambition is supported by our product development activities. We are seeking a high caliber professional to join our team as Head of Usage, Rewards and Partnerships – Unsecured Lending. This role reports to the Head of Unsecured Lending HSBC Hong Kong and is key to achieving this ambition.
The role holder will be responsible for driving the usage of our products, leveraging our partnerships and rewards, while optimizing our rewards costs. She/He will also lead Reward+, our unique rewards app in AMH, and the Visa and Mastercard relationship locally. They will also be responsible for the development and implementation of our partnership strategy and management of a number of key 3rd party / partner relationships, including developing HSBC's rewards strategy to ensure commercial and customer outcomes are maximised. It is a leadership role that is also accountable for developing and implementing new partnerships (including agreeing commercial terms) and leading existing relationships (including payments partnerships) across our unsecured businesses.
Principal Accountabilities and Responsibilities
Take the lead in identifying, structuring and implementing new strategic partnerships to drive values to Card customers and partners
Identify and capitalize on new business opportunities arising from the evolving market landscape in Cards and Payments industry
Own and lead the Cards Rewards proposition and customer platforms, and come up with new capabilities and enhancements to foster customer loyalty development, with the accountability to control the rewards cost to Spend and Balances profitability
Drive digital innovation through Reward App to provide one stop and easy to navigate journey to manage credit card loyalty points
Liaise with Cards association and payment service partners to provide customized business solutions and support to build win-win relationships
Lead our Reward+ strategy definition and execution, including the 3-5-year view on how to expand its reach beyond HSBC and beyond banking
Deliver loyalty and rewards customer experience improvements and cost reduction benefits
Lead the development and customer offering of loyalty and rewards propositions
Lead the oversight and improvement of the customer rewards experience
Define, develop and implement a strategic roadmap for developing innovative solutions with partners, developing the IPs, delivering end to end solutions and ensuring that our cost reduction and revenue opportunities are maximized.
Accountable for working on innovation solutions with technology partners, supporting countries to achieve their goals whilst also ensuring that the business achieves improved customer experience through the increased use of digital capabilities, resulting in reduced cost, and greater revenue through enhanced sales performance
Drive the strategic development and management of global customer offers that make WPB products more attractive to consumers and leverages HSBC's global scale.
Track and manage the relevant performance indicators vs benchmarks
Improve customer experience, ensure strong cost management, and identify cost efficiencies through streamlining
Ensure an optimal balance between longer term infrastructure investments and business development versus rapid progress with revenue building short term solutions
Leadership & Teamwork
Drive a culture of high performance and empowerment through effective people management activities and drive-up employee engagement by taking action against agreed priorities in identified action plan,
Foster a diverse, inclusive and open environment
Drive teamwork and collaboration throughout team and across other areas of WPB
Proactively provide feedback to team members and coach as appropriate,
Create a clear succession and development plan process to identify and develop talent,
Provide support/guidance/management in all levels,
Promote innovation mindset and incentivise exchange of best practices,
Responsible for ensuring the delivery of specific strategic goals in conjunction with stakeholders to build a profitable and sustainable business where services are complementary and not competing.
Acts in a manner that transparently promotes the organisation values and delivers in an aligned manner
Requirements:
Functional Knowledge
Strong experience in unsecured lending and embedded finance within Retail Banking, including risk management
Demonstrable product management experience in driving product change/transformation initiatives
Strong technical knowledge of Retail Banking products
Ability to think strategically and have the technical and commercial subject matter expertise in partnerships, rewards and loyalty
Skilled commercial negotiation
Experienced in strategy development
Experienced in business development and developing and managing partnerships
Focused and driven to deliver results in a fast-paced environment
Experience of leading multi-channel programmes
Experience of data analytics and their application in multi-channel CRM programmes
Strong experience developing solutions and journeys to meet customer needs
Demonstrated ability to grow and drive a business, revenue, balances, sales volumes
Customer oriented, culturally sensitive and understanding of local customer needs strong relationship building and senior stakeholder management skills
Able to navigate conflicting strategic priorities and decisions
Able to operate effectively in a complex matrix driven environment
Excellent communication skills are critical as well as superior listening / empathy skills given the highly interactive nature of the role and need to achieve buy-in at many levels to be successful
Effective consensus builder to ensure the appropriate buy-in and support from markets/regions and Global stakeholders
Able to influence, engage and lead in a positive, inspiring manner
Experience - Broad and comprehensive understanding of concepts and principles within one discipline
Business / Commercial knowledge - The role requires a sound understanding of a value unit / product / region / legal entity, alongside a good understanding of the industry and the challenges and changes in the sector.
Leadership - Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning)
Problem Solving - Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis
Innovation - Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation
Accountability / decision making - Latitude to make decisions outside of established procedures but within a policy framework. Broad guidelines are available. Role implements strategy set by others.
Strategic Responsibility - Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy.
Communication - The role requires an extremely high level of interactive listening, in order to negotiate with others often at the highest level.
The role requires the ability to negotiate and influence within their team with a high level of influence.
Manager, Customer Experience - Hang Seng Bank (HK)
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Principal responsibilities:
Act as the “Voice of Customers” champion of key channels and products, leading the root cause analysis, understanding market trends and driving improvement initiatives to enhance NPS and reduce complaint volume
Perform post implementation evaluation of improvement initiatives linking to customer experience metrics
Critically review end-to-end customer journeys/ initiatives from customers’ perspective and mobilize journey owners for enhancement
Drive strategic initiatives/ customer experience projects, uncover service gaps and implement improvement measures
Support ad hoc projects to promote customer centricity culture with Wealth and Personal Banking business
Requirements:
University degree in a Business Administration, Services / Hospitality / Operation Management or other relevant qualifications
Strong understanding of financial industry, with extensive customer experience management is a definite advantage
Analytical skills with ability to identify and address areas for improvement
Excellent customer focus, with capability to anticipate customer needs and demonstrate commitment to providing the highest levels of service
Strong project management skills, ability to work with minimal supervision
Proficiency in both English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
