Prudential Hong Kong Limited 香港招聘
Senior Officer / Officer, Customer Service Center
Job Responsibilities:
Provide and process information by referring to operation systems, guidelines, digitalization, and applications in response to customers’ enquiries, concerns and requests about insurance products and services
Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction
Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing to uplift service standard
Communicate and coordinate with different functions/departments to maintain a harmonious relationship to enhance the operation efficiency and effectiveness
Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and handle compliant cases assign by supervisors / escalations from junior staff
Oversee and assess staff activities, providing guidance and immediate assistance to junior staff
Job Requirements:
Secondary education or above
Passed IIQE paper I, III & V
5 years of experience in Customer Service Operations
Good written/spoken English and Chinese (including Putonghua)
Good analytical and problem solving skills
Able and enjoy working with people of diverse backgrounds, with strong interpersonal skills
Highly organized self-starter, with the ability to meet tight deadlines
Able to work independently under pressure and deal with difficult situations in a friendly manner
Customer focused and result-oriented
Candidates with less experience may be considered as Officer