BIBO Limited 香港招聘

About Us

Founded in 2000, BIBO focuses on Accounts Receivable Management (ARM) for banks, financial institutions, and services providers across many industries. In strict compliance with relevant laws, and codes of conduct and ethics, we uphold the highest standards of quality and transparency. With our premium services, high management standards and good reputation, we have gained great trust from our long-standing clients.

To further develop our business, we are now seeking suitable candidate for the following post:

電話客戶服務員 Hotline Customer Service Officer

職務:

  • 跟據客戶提供的指引處理電話跟進

  • 於系統內更新客戶資料 

  • 不涉及電話銷售工作

入職要求:

  • 最2年以上相關熱線中心電話客戶服務經驗

  • 良好溝通技巧及電話溝通禮儀

  • 能操流利廣東話, 基本英語及普通話

  • 熟悉基本電腦操作 

  • 懂基本英文書寫，及中英文打字

  • 歡迎曾任電訊業、旅遊及酒店、航空業(客戶服務)人士應徵

觀塘區上班：

  • 9:00 - 18:00及12:30 - 21:30 (輪班工作) 

Job Responsibilities:

  • Handle phone calls according to the guidelines provided by clients

  • Update accounts status into system for record

  • No involvement in telesales work

Requirements:

  • With at least 2 years related experience in hotline customer service

  • Good communication skills and telephone manner

  • Fluent in Cantonese, basic English and Mandarin

  • Familiar with basic PC applications

  • Capable in basic English writing, Chinese and English typing

  • Experienced in Telecommunications Industry, Tourism and Hospitality Industry, or Aviation Industry (customer service) are welcomed

Kwun Tong Office:

  • 9:00 - 18:00 & 12:30 - 21:30 (Shift duty required)

Operation Officer (Quality Services Team)

Responsibilities:

  • Monitor the daily operation to ensure they are fully in compliance with established code of conduct, guidelines, procedures, service standards, laws and regulations.

  • Prepare audit materials and documents for clients.

  • Handle complaint or any special cases and assist in any other ad hoc projects.

Requirements:

  • Higher Diploma or above with 1-2 years related experience.

  • Good command of written and spoken English, Chinese

  • Proficiency in MS-Office software and PC skills

  • High sense of responsibility, good communication skill, well-organized

  • Good analytical skill and problem-solving skill

Customer Service Officer/ Assistant

Responsibilities:

  • Handle customer inquiries via phone, email, and digital channels in a professional manner

  • Coordinate with internal parties to resolve client issues effectively

  • Provide clerical support, including handling corporate client cases and documentation

  • Maintain accurate records of customer interactions, transactions, and follow-ups

  • Build and maintain strong relationships with customers to enhance customer satisfaction

  • Assist in improving customer service processes and provide feedback on service efficiency

Requirements:

  • Higher Diploma in any discipline

  • 1-2 years of key account servicing/ customer service experience

  • With experience in financial industry is an advantage

  • Good command of written and spoken English and Chinese

  • Computer skills in Microsoft Office, English and Chinese typing

  • Talkative, good communication and interpersonal skills

Client Administration Officer

Responsibilities:

  • Perform a wide range of duties like handling clients’ reports and debit notes, handling internal report for analyzing the performance, etc

  • Responsible for information consolidation and data processing

  • Assist in ad-hoc assignments and projects

Requirements:

  • Higher Diploma or above in General Mathematics, Statistics or relevant discipline

  • At least 1 year experience in Key Account handling or reporting.

  • Well versed in MS Office, especially in MS Excel, knowledge in VLOOKUP, Pivot Table is an advantage

  • Strong problem solving skills with great numerical sense

  • Good command of written and spoken English and Chinese

  • Attentive to details, good communication skills

Why you should consider this opportunity:

We offer an attractive remuneration package with fringe benefits to the right candidates, such as

  • 5 Days work

  • 14 days Annual Leave

  • Discretionary bonus

  • Employee Medical Insurance

  • Family Medical Allowance

  • Training Education Allowance

  • Children Education Allowance

  • New Staff Referral Bonus

  • Birthday leave, Family Care leave, Marriage leave, Funeral Leave,

  • Volunteer Leave, Festival Leave & Examination Leave

APPLY NOW

We offer competitive salary packages and employee benefits. Comprehensive training and long term career development will be provided to high calibers. Interested parties please send your portfolio, full resume with current and expected salary by e-mail to recruit@bibo.com.hk or WhatsApp 62060127 (click here).

按此 WhatsApp 申請或查詢

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Only short-listed candidates will be invited for interview. All applications and personal information collected will be treated in strict confidence and used only for recruitment purpose.

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