Hong Kong Arts Centre 香港藝術中心招聘

Guest Services Officer (2-year Renewable Contract)

Job Duties:

• Perform all sales activities related to Art Shop and contribute to the KPIs defined.

• Manage Art Shop operations e.g. inventory management, shop opening and closing, POS accuracy etc.

• Ensure the area of the shop is organized, clean and the art products are displayed as per visual merchandising guidelines.

• Act as HKAC ambassador, oversee reception counters and coordinate concierge services to deliver a seamless experience for visitors.

• Handle visitors’ enquiries promptly and professionally.

• Assist with online shop operations, including updating product information, responding to customers, fulfilling orders, arranging delivery and handling payment/refund.

• Prepare reports and assist in other administrative duties.

• Perform any ad hoc duties as assigned.

Job Requirements:

• DSE or above with at least 2 year working experience.

• Experience in retail is a must and able to run the shop independently.

• Able to work on a roster. 5-day work week and need to rotationally perform duty on Saturdays, Sundays and public holidays. 

• Pleasant, passionate and positive working attitude.

• Excellent customer service and inter-personal skills. Well-organised, detail oriented and proactive.

• Being flexible and adaptable.

• Hands on experience in MS Office, Excel, Email & Chinese word processing will be an added advantage.

• Good command of both written and spoken English and Chinese (including Putonghua).

Interested parties please send your resume and covering letter (please state your current and expected salary and available date) to hr@hkac.org.hk.  Only short-listed candidates will be contacted.

We are an equal opportunities employer committed to workforce diversity and fair employment practices.  All data collected will be used for recruitment purpose only.