Hong Kong Arts Centre 香港藝術中心招聘
IT Manager (2-year renewable contract)
Responsibilities:
Take full ownership of the IT infrastructure including servers, networks, security, systems etc for both Hong Kong Arts Centre (“HKAC”) and Hong Kong Art School (“HKAS”).
Manage IT-related projects, including but not limited to infrastructure deployment, hardware/system upgrades and migration, implementation of third-party systems, if any etc.
Oversee daily operations of IT infrastructure and ensure optimal performance, availability, and reliability of all systems.
Implement robust disaster recovery and business continuity plans to protect critical business operations. Develop and monitor the backup and disaster recovery solutions.
Serve as the primary point of contact for IT vendors, managing service delivery and technical support services.
Provide technical support and troubleshooting assistance to end-users.
Responsible for the maintenance of overall IT system and other related areas.
Oversee IT policies, regulations and procedures and make necessary enhancement to ensure it’s adhered to the standards.
Participate in IT procurement processes e.g. technical evaluation, vendor selection as well as tender management.
Plan, prepare and manage IT budget, and evaluate equipment costs and purchases.
Prepare detailed reports and metrics on infrastructure performance, capacity planning and on-going improvement.
Stay up-to-date with industry trends and emerging technologies, and recommend solutions that align with organisational objectives and budget.
Willingness to provide support for critical system maintenance or emergency incidents outside of standard business hours when necessary.
Requirements:
Degree holder in Computer Science, Information Technology or related disciplines.
Minimum 5 years of relevant IT experience, including solid exposure to IT operations, service delivery, infrastructure support, end-user computing, vendor management, and project coordination.
Proven experience in Microsoft 365, Windows desktop environment, endpoint support, networking fundamentals, servers, cloud services, and common enterprise applications.
Excellent IT project management skills, including requirement collection, planning, coordination, testing, change control, documentation, rollout support, and stakeholder communication.
Strong ability to work independently and able to adopt new technologies to enhance service quality and business efficiency.
Self-motivated, independent and able to work under pressure.
Strong communication skills to liaise with vendors and internal stakeholders.
Excellent problem-solving and good command of written English and Chinese.
Senior Officer – Venue Operations (Maternity Cover)
Job duties:
Manage and follow through the booking process from initial enquiry to programme/event delivery including issuing agreement and payment processing, equipment rental etc.
Coordinate with clients and internal team for technical support required.
Conduct site visits with hirers to show the venue and discuss event logistics.
Act as Duty Manager to coordinate logistics for events and ensure the smooth running of the performance.
Manage front-of-house team during the performance and handle ad hoc issues promptly.
Ensure that all events comply with health and safety regulations and the Hong Kong Arts Centre’s policies and procedures.
Maintain accurate records of all transactions, including bookings and financial data.
Perform other duties or ad hoc tasks as required.
Job requirements:
Tertiary education or above.
Preferably with 1 year of experience in venue hire or event management.
Excellent communication and interpersonal skills and good customer service skills.
Strong organizational skills, multitasking, and able to prioritize tasks.
Knowledge of front-of-house operations is definitely an advantage.
Good command of both written and spoken English and Chinese.
Proficient in Microsoft Office.
Able to work flexible hours, including evenings and weekends, as required.
Candidates with less experience will be considered for the Officer position.
Interested parties please send your resume and covering letter (please state your current and expected salary and available date) to hr@hkac.org.hk. Only short-listed candidates will be contacted.
We are an equal opportunities employer committed to workforce diversity and fair employment practices. All data collected will be used for recruitment purpose only.