RENAISSANCE HARBOUR VIEW HOTEL HONG KONG 香港萬麗海景酒店招聘

Loyalty Manager

Job Summary:

  • Responsible for recognition and engagement with our valuable members during their stay in the hotel

  • Manage all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms

Job Requirement:

  • Degree/ Higher Diploma in Hospitality or related discipline

  • 5 years of guest relations experience; preferably in a managerial or supervisory position

  • Pleasant, service-oriented and excellent communications skills

  • Good command of both written and spoken English and Chinese

  • Candidate with less experience would be considered as Assistant Loyalty Manager

Guest Services Manager

Job Summary:

  • Serve as the property Manager on Duty to oversee all property operations and handle the tracking of service issues

  • Resolve any guest related situation, compliants and grievances in a professional and timely manner to exceed their expectations

  • Engage guests by delivering service excellence throughout each guest experience

  • Implement and monitor the guest recognition or service programme

Job Requirement:

  • Higher Diploma or Degree in Hospitality Management or related disciplines

  • Minimum 5 years of guest relations experience in Hotel, preferably in a managerial or supervisory position

  • Pleasant, service-oriented and excellent communications skills

  • Good command of both written and spoken English, Cantonese and Mandarin

  • Candidate with less experience will be considered as Assistant Guest Services Manager

(Senior) Sales Manager - MICE

Job Summary 

  • Leading all day-to-day activities related to sales with a focus on building long-term customer relationships that enable achievement of sales objectives

  • Partner with Proactive Team to acquire new business and/ or close on business

  • Follow through incoming Group / MICE opportunities for business and follow up with Event Management Team

  • Actively upsell each business opportunity to maximzie revenue

Job Requirement:

  • Degree holder in hospitality or related disciplines

  • Minimum 6 years of relevant working experience in a 4-5 star international brand hotel

  • Well organized, attention to detail and good team player

  • Good interpersonal skills, able to work under pressure

  • Proficient in MS Office applications

  • Excellent command of both spoken English and Chinese

  • Candidate with less experience will be considered as Sales Manager/ Assistant Sales Manager

Navigate Your Future at Renaissance Hotels

At Renaissance® Hotels, we believe inspiration comes from the unexpected. We create a work environment that values diversity, inclusion, spontaneity and discovery, with unmatched growth opportunities. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

To Apply

Please send your resume to Human Resources Department at hrd.hkghv@renaissancehotels.com

Human Resources Department
1 Harbour Road,
Wanchai, Hong Kong

Visit renaissancehotels.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

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