SPCA 愛護動物協會招聘

The Society for the Prevention of Cruelty to Animals (HK) is one of Asia’s leading animal welfare organisations with seven income generating private veterinary clinics, three adoption centres and two mobile vehicles, making us one of Hong Kong’s leading veterinary establishments. In addition we run an array of effective services and programmes that directly help animals on the ground, from our Inspectorate to Adoption facilities to our Cat Colony Care Programme. We are now looking for animal-lovers with talents and passion to help promote animal welfare, prevent animal cruelty and promote humane education in Hong Kong. As the longest-standing charitable organisation focusing on animal welfare, SPCA (HK) relies heavily on public donations and members’ support. If you aspire to contribute your skills to help less fortunate animals get a chance for a better tomorrow and to build a better society where animals and humans can co-exist harmoniously, please send us your resume now.

Client Services Operator

Responsibilities:

Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels.
Manage customers’ expectation, handle customer inquiries and complaints in a polite and professional manner.
Transfer calls and inquires to the appropriate personnel or departments.
Assist and ensure customers’ satisfaction by providing accurate information in a timely manner.
Maintain accurate records of calls and provide customer service and support.
Assist in taking messages and forwarding them to the relevant parties.
Follow our internal department procedure and standards.
Carry out any other duties assigned by your supervisor or management.

Qualifications & Requirements:

DSE / Form 5 or above
Good common in both spoken and written English and Cantonese (Mandarin / other languages would be an advantage).
Good interpersonal and communication skills.
Good problem-solving skills.
Customer service oriented.
Ability to work independently, multi-task and work well under pressure.
Willing to work on roster basis
Genuine interest in the welfare of all animals will be an advantage.
Immediate availability is highly preferred

Veterinary Assistant / Veterinary Nurse

Key Points:

The chance to work for the largest and oldest animal welfare organisation in Hong Kong.
The SPCA provides an excellent and rewarding environment for growth and development, in a highly-collaborative and supportive setting with the chance to train in-house as a veterinary nurse to an international standard.

About you:

We are seeking highly motivated individuals to join our veterinary nursing team:

Previous experience of veterinary nursing is preferred, however, we are open to applications from individuals who are keen to embark on a career in the veterinary industry. Candidates with less experience and relevant qualifications will be considered as Veterinary Assistant.
A good command of written and spoken English and Chinese.
Experience in handling animals (preferred but not essential).
Strong customer service skills.
The ability to work in a team, and under pressure.
An outgoing and enthusiastic personality.
Genuine interest in the welfare of all animals.

About the offer:

Competitive salary commensurate with experience.
Discretionary performance incentive.
A great work-life balance: 5-day working week, 6pm finish, overtime remuneration, and limited weekend work.
Annual leave – initially 14 days annual leave, plus entitlement to 17 public holidays per year
Professional training sponsorship.
Group medical insurance (inpatient, outpatient, dental).
Staff discount.

TO APPLY:

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume with expected salary to the Human Resources Department, SPCA (HK) via Email: hr@spca.org.hk .

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