Hysan Development Co Ltd 希慎招聘
If you would like to take your career to the next level, we invite you to apply for one of our current job openings below:
With Hysan, you will join a dynamic team of property professionals committed to the highest industry standards. You will also have the opportunity to develop the skills needed to advance your career.
We focus on talent management, attracting, retaining, developing, motivating the very best individuals. Special emphasis is given to three major areas: performance management and reward; learning and development; and internal communications.
Sr Guest Services Officer / Guest Services Officer / Asst Guest Services Officer
Job Purpose
To lead the customer service team to provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers.
Key Responsibilities:
Ensure the smooth day-to-day operation of the Concierge Counter so as to deliver first class services to all shoppers in light of the Group strategy
Motivate and monitor subordinates to work closely with the Management Office and Marketing Department to ensure smooth execution of daily operations, marketing and company activities
Handle customer complaints and feedback where appropriated
Support marketing activities, continuously strengthen relations with tenants and shoppers, and execution of in-mall promotional programs
Motivate, train and develop subordinates to meet organization’s current and future needs
Conduct briefings and training to front-line staff and reinforce the operation
Work with staff members supervised to identify areas where work processes might be improved or streamlined and make relevant recommendations to the management.
To plan and conduct regular bench-marking exercise on Concierge/Customer Services and recommend improvements with reference to latest market trend to the management for consideration.
Perform other duties/ad hoc projects as assigned by the superior.
Skills, Qualifications and Experience Requirements:
Diploma holder with at least 5 year's customer service experience focusing on front-line customer interaction, hotel or shopping mall concierge experience, including 2 years at supervisory level
Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus
Positive mindset and strong sense of responsibility
Fluency in spoken and written English, Cantonese and competent in spoken Mandarin
Proficiency in MS Office (Excel, Word, Powerpoint and outlook)
Willing to work on shift (5 days/week)
Entitled to PH (17 days/year)
Work location: Causeway Bay
Candidate with more experience will be considered as Senior Guest Services Officer.
Customer Services Representative / Senior Customer Services Representative
Job Purpose
To provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers.
Key Responsibilities:
Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall.
Handle customers' enquiries & requests, support marketing / promotional activities and the daily operations of our property management services.
Skills, Qualifications and Experience Requirements:
Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience
Pleasant personality, outgoing and presentable
Excellent customer service attitude and communication skills
Good in spoken and written English and Chinese. Competent in spoken Putonghua.
Good in PC skills
Willing to work on shift (5 days/week)
Entitled to PH (17 days/year)
Work location: Causeway Bay
Fresh Graduate will also be considered
Concierge Officer, Property Services (Residential)
Job Purpose:
Manage the daily one-stop premium concierge service to residents.
Organize and administer various recreational programs and activities for residents.
Key Responsibilities:
Manage enquiries and complaints from residents as per the company's key performance indicators.
Escalating complex or unresolved issues to management promptly.
Taking ownership of residents’ issues and following problems through to resolution.
Ensuring customers’ satisfaction and making suggestions for customer services enhancement.
Prepare regular reports and provide administrative support to daily operations.
Build and continuously strengthen good relationships with all stakeholders and residents.
Work closely with the Management Office and other internal parties to ensure smooth execution of daily operations, and company activities.
Perform other duties assigned by management as required.
Skills, Qualifications and Experience Requirements:
Diploma or Certificate in related disciplines with at least two years' experience in customer service or property management
Fluent in both written & spoken English and Chinese (Cantonese & Putonghua)
Self-motivated, service-oriented and good interpersonal skills
Candidates with less experience will be considered as Assistant Concierge Officer, Property Services
Officer, Property Management
Job Purpose
Assisting the Senior Property Manager / Property Manager for overall management duties of one or more properties within the Company's portfolios.
Key Responsibilities:
Support the Senior Property Manager / Property Manager in executing various strategy and operational policies / procedures in assigned portfolios.
Coordinate for the procurement of services / materials / equipment.
Monitor the day-to-day operation for property management, technical services, security.
Monitor / coordinate repair & maintenance work, improvement projects, interior fitting out work / reinstatement work.
Assist in property handover / take back.
Constantly review and monitor the provision of tenant support service.
Assist in preparing management budgets.
Assist in monitoring income and expenditure of the building accounts.
Assist in staff performance monitoring.
Perform all other duties as assigned by the seniors.
Skills, Qualifications and Experience Requirements:
Degree holder, preferably in Property Management or related discipline
Minimum 3 years’ experience in property management in leased properties
Possess good supervisory skill, interpersonal and communication skill
Self-motivated with strong sense of responsibilities
Fluent in both spoken and written English and Chinese
Candidate with less experience will be considered as Assistant Property Officer.
