Hysan Development Co Ltd 希慎招聘
If you would like to take your career to the next level, we invite you to apply for one of our current job openings below:
With Hysan, you will join a dynamic team of property professionals committed to the highest industry standards. You will also have the opportunity to develop the skills needed to advance your career.
We focus on talent management, attracting, retaining, developing, motivating the very best individuals. Special emphasis is given to three major areas: performance management and reward; learning and development; and internal communications.
Administrator (4-month contract)
Job Purpose
To provide administrative support to the team and secretarial support to the Investment and Strategic Development
Key Responsibilities:
To arrange the stamping works of the portfolios
To update tenant’s record and information in SAP systemTo handle invoices and filing
To prepare relevant reports
To prepare and send out all correspondence with tenants
To co-ordinate with other departments for administrative issues
Skills, Qualifications and Experience Requirements:
Secondary school graduated
Min 1 year working experience, preferably in property-related industry
Proficiency in computer literacy (word, excel, powerpoint, Chinese typing etc) / MS Office application
Experience in SAP application would be an advantage
Good communication / inter-personal skills / mature and willing to learn
Assistant Manager, Relationship Management
Job Purpose
Build strong relationship with members to uplift overall customer journey
Proactively communicate with members to understand their needs, initiate shopping appointment with them to drive foot traffic and sales conversion
Key Responsibilities:
Build and maintain good relationships with our members to provide better shopping experience
Communicate regularly with members and tenants, and make recommendation to management, ultimately drive higher member satisfaction
Work closely with tenants to drive number of shopping appointment and event rsvp
Provide personalized services and customer care, understand customer needs to enhance members’ loyalty and identify opportunities for cross-selling and up-selling to generate sales
Actively promote new tenants, merchandise, experiences, promotions and CRM initiatives to members
Skills, Qualifications and Experience Requirements:
Diploma holder or above with at least 5 year sales or customer service experience focusing on front line customer interaction, preferably in luxury retail or private clubs serving high-end customers
Excellent service attitude and a strong customer-oriented mindset
A team player, detail-oriented, with good communication and interpersonal skills
Proactive, responsive to changing customer needs, and with a can-do attitude
Familiar with the latest market trends in the luxury retail industries
Good in PC skills
Good in spoken and written English and Chinese
Customer Services Representative / Senior Customer Services Representative
Job Purpose
To provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers.
Key Responsibilities:
Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall.
Handle customers' enquiries & requests, support marketing / promotional activities and the daily operations of our property management services.
Skills, Qualifications and Experience Requirements:
Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience
Pleasant personality, outgoing and presentable
Excellent customer service attitude and communication skills
Good in spoken and written English and Chinese. Competent in spoken Putonghua.
Good in PC skills
Willing to work on shift (5 days/week)
Entitled to PH (17 days/year)
Work location: Causeway Bay
Fresh Graduate will also be considered
Deputy/ Assistant Manager, Property Management (Grade A Commercial Portfolio)
Job Purpose
The incumbent will responsible for providing the day-to-day management services to the assigned building(s).
Key Responsibilities:
Support the Manager in monitoring smooth implementation of company strategy and policies / procedures.
Enforces landlord’s rights and to comply with statutory requirements.
Manage the building management team and external contractors to perform the day-to-day activities of building management, maintenance, security and customer services.
Lead a team of building operations staff (including management staff) to deliver first class services to all tenants.
Establish a continuous linkage and good relationship with tenants.
Lead the building management team to work closely with Leasing, Security and Technical teams to smoothen daily operations, marketing and company activities.
Constant review and monitor the provision of tenant support service including follow-up on move in & out process, settle tenants enquiries and complaints, support marketing activities and continuously strengthen relations with tenants.
Manage & handle emergency situations, supervise and ensure proper execution of emergency procedures established by the Company.
Patrol frequently the assigned properties as to ensure first class management and maintenance service are well maintained to and recommend improvement where necessary.
Assist in preparing the management budget for the assigned properties.
Select, motivate, retain and develop staff members to meet current and future organizational needs.
Perform any other duties as assigned by the Manager.
Overall in-charge day-to-day operation of the portfolios.
Skills, Qualifications and Experience Requirements:
Degree holder, with academic qualification in Property Management is preference.
At least 5 years’ experience in property management with track record of minimum 3 years’ at supervisory level, preferably in leased properties.
Good understanding of Building Management Ordinance / Deed of Mutual Convenant or any other related document for management of multi-owned properties.
Good leadership, interpersonal and communication skills.
Self-motivated, strong sense of responsibility and able to work independently.
Fluent in spoken and written English and Chinese, competent in spoken Mandarin and advantage.
Work on shift duty is required.
Sr Guest Services Officer / Guest Services Officer / Asst Guest Services Officer
Job Purpose
To lead the customer service team to provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers.
Key Responsibilities:
Ensure the smooth day-to-day operation of the Concierge Counter so as to deliver first class services to all shoppers in light of the Group strategy
Motivate and monitor subordinates to work closely with the Management Office and Marketing Department to ensure smooth execution of daily operations, marketing and company activities
Handle customer complaints and feedback where appropriated
Support marketing activities, continuously strengthen relations with tenants and shoppers, and execution of in-mall promotional programs
Motivate, train and develop subordinates to meet organization’s current and future needs
Conduct briefings and training to front-line staff and reinforce the operation
Work with staff members supervised to identify areas where work processes might be improved or streamlined and make relevant recommendations to the management.
To plan and conduct regular bench-marking exercise on Concierge/Customer Services and recommend improvements with reference to latest market trend to the management for consideration.
Perform other duties/ad hoc projects as assigned by the superior.
Skills, Qualifications and Experience Requirements:
Diploma holder with at least 5 year's customer service experience focusing on front-line customer interaction, hotel or shopping mall concierge experience, including 2 years at supervisory level
Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus
Positive mindset and strong sense of responsibility
Fluency in spoken and written English, Cantonese and competent in spoken Mandarin
Proficiency in MS Office (Excel, Word, Powerpoint and outlook)
Willing to work on shift (5 days/week)
Entitled to PH (17 days/year)
Work location: Causeway Bay
Candidate with more experience will be considered as Senior Guest Services Officer.