🔴 Kimpton Tsim Sha Tsui Hong Kong 香港尖沙咀金普頓酒店招聘
About Kimpton Tsim Sha Tsui Hong Kong
Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.
Why We’re Here
Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We’re Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.
It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.
Reservations Supervisor
As the Reservations Supervisor at Kimpton Tsim Sha Tsui Hong Kong, you will play a vital support role in assisting the Reservations Manager managing daily operations within the reservations department. Your responsibilities will include assisting the team with booking arrangements and ensuring smooth communication between departments. You will also be responsible for training and developing team members together with the Reservations Manager, ensuring they are equipped with the knowledge and skills to provide exceptional guest service. Your attention to detail and organizational skills will be essential in optimizing our operations and enhancing guest satisfaction.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Managing daily booking activities, ensuring accurate information is entered and processed timely in accordance with hotel standards and policies
Utilizing reservation systems to track availability, optimiing room inventory, and managing bookings effectively
Addressing guest inquiries and concerns regarding reservations, ensuring a high level of guest satisfaction and experience, resolving any booking issues or discrepancies promptly
Gathering feedback from guests and staff to identify areas for improvement in the reservations process and swiftly resolving any booking issues or discrepancies to maintain guest satisfaction
Overseeing the reservations team, providing guidance and support for efficient operations, and training new staff alongside the Reservations Manager
Maintaining Maintaining comprehensive knowledge of the hotel’s facilities, amenities, services, and standards
Executing additional tasks and responsibilities as assigned by management
Fostering strong relationships with internal and external guests, collaborating with other departments (e.g., front desk, sales, marketing) to enhance guest experiences
Reporting directly to the Reservations Manager
What we need from you:
A minimum of 4 years' experience in hotel reservations team, with at least 1 year in a supervisory or senior role. Solid experience in hotel pre-opening team is preferable
A bachelor’s degree in hotel management or equivalent is preferrable
Familiar with Opera reservations system
Strong leadership, training, coaching and communication skills to develop and inspire a high-performing team
Excellent communication and problem-solving abilities to foster collaboration across departments and guests
Ability to remain calm under pressure and adapt to dynamic hospitality environment
Multi-tasking abilities and attention to details
Effective time management, well-organised and structured
Excellent command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing
Proficiency in Microsoft Office Word, Excel, PowerPoint and Chinese word processing
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.
Please write us with full resume, current and expected salary via email at recruitment@kimptonhongkong.com
We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.