Bupa (Asia) Limited 保柏(亞洲)有限公司招聘
Claims Advisor (6 months contract)
Responsibilities
Assess medical claims in compliance with the terms and conditions of the policy
Process claims payment in accordance with the company's objectives
Liaise with medical professionals and customers to conduct assessment and investigation
Contact customers or clinic/hospital to follow up outstanding issues and information
Follow up customers' request with other departments
Provide clerical support to the department, if necessary
Contact customers to follow up outstanding issues
Qualifications, Training and Experience
1-3 years of experience in medical claim processing
University Graduate or professional qualification, preferably with LOMA qualification, medical discipline or equivalent
Experience in processing medical claims and with customer services experience will be an advantage
Customer-oriented with excellent communication and interpersonal skills
Strong team player, willing to learn, able to work independently and under pressure
Self-motivated, analytical and detailed-minded in problem solving
Strong sense of responsibility with high level of integrity and trust
Excellent command of English and Chinese in both written and spoken
Sound PC skills in MS Word, Excel & Chinese word processing
Candidates with more experience can be considered Senior Advisor
(Senior) Customer Service Advisor
Responsibilities
Handle enquiries through email/phone or walk-in, and provide extra-ordinary service to our customers in a professional and timely manner
Address members’ benefit and non-claim enquiries effectively and maintain satisfactory quality of customer service
Maintain relationship with our customers through courtesy calls to maximize the level of satisfaction
Provide, collect and manage customer data in full compliance to Bupa internal policies for the purpose of addressing customer enquiries
Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members
Carry out appropriate and adequate investigation for responsible complaint cases against designated team and resolve the complaint, and minimize the negative impact
Willing to work closely with the team to resolve members’ enquiries
Qualifications, Training and Experience
Bachelor’s degree or above
Pass IIQA exam (Paper 1 and II) or relevant qualifications to fulfill the requirement of Licensed Insurance Intermediaries
Minimum 2 years of experience in customer service environment and/or exposure gained in insurance or financial industry
Good knowledge of the Healthcare and medical insurance product and operations
Good communication skills, professional telephone manner and complaint handling skills
Strong sense of responsibility with high level of integrity and trust
Great command of English, Mandarin and Cantonese
Strong analytical, presentation and problem-solving capability
Proficiency in Microsoft Office applications including Word, Excel and Chinese Word Processing
Senior Officer, Business Development (Retention)
Responsibilities
To manage SME to jumbo size contracts (group medical insurance) - achieve persistency in pursuit of the most favourable terms and profitability to the company
To serve agents / brokers / direct clients, maintain good relationship and build a strong customer base
To identify business opportunities and generate growth
To prepare proposals and presentation materials
To handle enquiries and complaints
To collect market intelligence on competitors’ activities including competitors’ products, pricing, catalogues, selling tactics, etc.
To develop and review marketing materials, e.g. sales proposal, staff briefing materials etc.
To conduct renewal meeting with direct clients
To present in staff briefing sessions
Qualifications, Training and Experience
Bachelor degree in business or equivalent with minimum 3 years relevant experience on group medical insurance, with a understanding of Employee Benefits areas
Possess valid general insurance licence
Knowledge on employee benefits or group medical insurance
Customer-centric
Strong interpersonal with problem solving and influencing skills
Able to work independently, self-motivated and result-oriented
Client management on daily issues and policy level negotiation
Co-ordinate within the internal teams to achieve goals of designated project/initiatives
Good presentation skill to handle client meeting (client-facing skills would be required) and member briefing session
Good communication and presentation skills (both verbal and written)
Good command in English and Chinese, Mandarin speaking would be a plus
Fully conversant and Microsoft package (Adobe, Excel, Word etc)
Assistant Manager, CS Training and Quality Assurance (6 months contract)
Responsibilities
Support the delivery of high-impact training programs by contributing to the development of program framework, structure, timeline and other key components aimed instilling customer centricity
Review the effectiveness and quality of training delivery, and implement improvement actions based on quality assurance analyses
Contribute to the development and revision of training manuals, and deliver both in-person / online training sessions
Conduct training needs analyses to support skill-building for new initiatives and process changes
Align training efforts with transformation goals, facilitating smooth adoption of new practices
Qualifications, Training and Experience
Bachelor Degree or above
Preferable with 4 years’ relevant training experience, and related to insurance or medical industry
Solid knowledge and experience of learning and development areas, including training needs analysis, course design, delivery and evaluation of course effectiveness
Proactive, innovative and strong customer-oriented mindset, able to work under pressure
Strong interpersonal, communication, facilitation, and influencing skills, with a focus on enabling successful outcomes through effective collaboration and engagement
Critical thinker with a strong focus on continuous improvement, capable of applying innovative problem-solving skills to drive sustainable enhancements across processes and outcomes
Attentive to details and capable of managing multiple tasks under tight deadlines
Technologically adept, with strong proficiency in MS Office and other essential business and communication tools
Candidates with less experience can be considered Senior Advisor
APPLY NOW
Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.
Prospective applicants are invited to submit their resume, salary expectations, and earliest available start date by email to chris.wong@bupa.com.hk
Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.
Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.