HongKong Suning.com Co., Limited 蘇寧(香港)招聘

Customer Service Assistant

Responsibilities:

  • Attending to customer service via WhatsApp, email and various social platforms.

  • Deliver quality customer service and handle enquiries, outbound call including letters, Whatsapp, telephone calls and emails. Targets set for speed, accuracy, quality, clarity and empathy should be met at all times.

  • Provide good quality after sale service to all type customers.

  • Good interpersonal relationship, can handle matters independently in any situation.

  • Develop and maintain an accurate filing system for the division.

  • Able to complete task at a timely manner.

Qualifications:

  • Form 6 graduated or above.

  • At least 2 years’ experience in the Customer Service, with online industry will be preferred.

  • Good problem solving and communication skills.

  • Ability to work unsupervised, to work on own initiative, aggressive and prioritize work.

  • Good command of both written and spoken English and Chinese. Good Mandarin will be an asset.

  • Good knowledge of Microsoft Word, Excel, PowerPoint.

  • Immediately available is preferred.

TO APPLY

We offer attractive remuneration package including lunch allowance and medical benefits. Applicants please send your full resume with expected salary to recruitment e-mail hr@cnsuning.com.hk

Information collected will be kept confidential and to be used for recruitment purpose.

CUSTOMER SERVICE, RETAILvivi macauJUN(7)