Shangri-La International Hotel Management Ltd. 香港招聘

Shangri-La International Hotel Management Ltd.

Shangri-La International Hotel Management Ltd is a global leader in luxury hospitality with unique Asian heritage. We manage 102 hotels and resorts under 4 brands nested in key cities. We are consistency rapidly growing with a strong development pipeline globally.

Manager, Database Marketing (93027)

Purpose of the role:

Manager, Database Marketing will report to Director of Customer Relationship Management of our loyalty marketing team. His/her key responsibilities will be developing multi-channel marketing automation campaigns and supporting group level marketing campaigns on daily basis. This role will work together with other teams and vendors to drive business priorities through effective marketing campaign implementation.

Key Functions will cover:

  • Understand best email marketing campaign practice; stay abreast of and recommend email marketing best practices with coding, design and testing of email campaigns

  • Set up triggered and dynamic content-driven campaigns

  • Able to work with database and has knowledge on CRM and segmentation

  • Work with vendor and IT to drive multi-channel integration such as SMS, WeChat and other social media

  • Work with vendors to review and enhance campaign flow and optimise marketing effort

  • Track and monitor campaigns’ performance from different channels to compare and analyse



  • 5-7 years of experience in marketing, email agency or digital agency

  • Experience with email tools (e.g. CheetahMail, Emarsys, etc.) or other marketing engagement platform, Adobe marketing cloud is highly desired

  • Good understanding of database concepts and segmentation

  • Experience debugging HTML rendering issues and working with Responsive Design

  • Experience with SAS campaign and ability to write in SQL script is a plus

  • Advanced knowledge of Microsoft Excel, PowerPoint

Design Manager, Architecture (97693)

We are hiring Design Manager, Architecture

As a Design Manager, Architecture, we rely on you to

  • Work closely with owners, operators and consultants in planning, coordinating and facilitating the overall design works of new hotels and/or Hotel Management Agreement projects and/or asset enhancement projects, including initiating design programming, conceptual design, detailed design, construction, cost and schedule control, in order to ensure the design outcome effectively address owner’s brief.

  • Visit and analyze site and city context of the projects

  • Drive designs that are innovative and with business sense

  • Conduct site visits to ensure all design related matters are executed on time; progress and comments for rectifications and improvements are documented, in particular works done by the consultants

  • Build up and maintain a reference library on designs, new products, technical specifications, materials, etc.


We are looking for someone who are/ have: 

  • HKIA registered architect or equivalent. Authorized Person is an advantage

  • Sound knowledge in design trends, industry suppliers and innovative design materials

  • Minimum 5 years’ relevant experience with a proven track record in handling luxury hotel projects, boutique F&Bs, or large-scale mixed-use developments in sizable consultancy firms or developers

  • Solid experience in handling overseas luxury projects is an advantage

  • Able to perform basic project finance exercise

  • Proficiency in industrial related software is a must, such as AutoCAD, Revit, Sketchup, Acrobat, Photoshop and Microsoft Office

  • Proficiency in Graphic Design and Videography Design software is an advantage

  • Good command of written and spoken English and Cantonese, fluency in Mandarin is an advantage

Desktop Administrator (97659)

We are currently seeking a Desktop Administrator to join our team in the Information Technology Division at the Corporate Office in Hong Kong. 

The Desktop Administrator is responsible to provide end user computing support for Shangri-La Headquarter office in Hong Kong.


Key Responsibilities

  • Provide technical support of the IT infrastructure in the SLIM Hong Kong office.

  • Support on end user computing (Anti-Virus, security patch update, OS upgrade, software version upgrade)

  • Evaluate and recommend new technologies in office automation and end user computing software.

  • Work with vendor to provide computer hardware maintenance support

  • Active Directory administration

  • Email administration

  • Support of video conferencing and AV facilities in meeting rooms

  • Technical support on mobile devices and remote VPN access

  • Provide help desk support including users who are working on the road

  • Software licenses and hardware inventory management

  • Perform duties and special projects as assigned by the supervisor or senior management


Experiences and skills required

  • University degree in the field of Information Technology preferred.

  • 3 to 5 years direct work experience in an end user computing support.

  • Ideally the candidate should be certified as a Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) or other relevant course.

  • Expert knowledge in Microsoft Windows Operating System and PC applications.

  • Knowledge of workings, configuration of Android and iOS Devices

  • Familiarity with managing mobility devices (Apple iOS & Samsung Android), Mac OS preferred but not required

  • Strong problem solving skills.

  • Attention to details, efficient in follow-throughs.

  • Ability to communicate with all levels of management and outside parties in a non-technical language.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

  • Experienced in providing simple user training

  • Fluency in written and oral English as well as Cantonese is essential.