MGM Grand Paradise Ltd 美高梅招聘

MGM Grand Paradise Ltd 美高梅招聘-01.png

We are thrilled you are interested in joining the Golden Lion Team. We are a group of unique and talented individuals, who take pride in creating an environment filled with exciting opportunities. It is our hope that our team members will achieve, and even surpass their personal and professional goals.

Customer Service Officer - HK Office

Job Description:

  • Provide quick and smooth services to our customers in Hong Kong

  • Arrange transportation reservations ranging from Limousine, Ferry and Helicopter services for VIP guests

  • Act as a key contact point between the MGM Operation and HK guests

  • Ensure all reservations are handled professionally and accurately

  • To maintain a good environment to customers and ensure the area is neat and tidy

  • Meet and Greet VIP guests as they arrive or depart from the HK Shun Tak Centre, assist with luggage when necessary

  • Meet the attendance guidelines of the job and adheres to the regulatory, departmental and company policies

  • Handle complaints and emergencies case

  • Perform duties as assigned, always presenting oneself as a credit to MGM Macau and assists others to do the same

  • Perform other job related duties

Job Requirements:

  • Minimum of 1 year experience in a similar Customer Service role

  • Excellent understanding of the market and customers being served

  • High School Graduate or above. University Degree desirable

  • Proficient in Cantonese, Mandarin and English

  • Computer skills required

  • Strong Negotiation skills 

  • Possess excellent interpersonal skills and communication skills. Able to teach such skills to co-workers

  • Ability to work flexible hours including nights, weekends and holidays


If you are ready to be part of our growing pride, then we invite you to learn more about us by exploring our recruitment website and reviewing our current job vacancies. Please be sure to check our website often as it is frequently updated with new opportunities.