HSBC 匯豐香港招聘

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

Senior Corporate Relationship Manager - Corporate Banking

In this role, you will

  • Deliver excellent banking services, integrating our capabilities into meeting customers' strategic needs

  • Provide one stop financial solutions by actively delivering our extensive range of products and services to our customers

  • Work with product specialists to identify new customer needs and develop product solutions

  • Apply industry and credit expertise to offer a first class service in order to meet customers' financial needs and drive up levels of customer satisfaction

  • Develop new strong working relationship with investment customers on emphasis on cross border opportunities originating within Asia Pacific

  • Liaise with other parts of HSBC both locally and with executives in other country offices globally

  • Ensure all regulatory, financial and legal requirements are adhered

  • Actively manage the risk within the portfolio by taking timely and appropriate actions to protect the Bank from credit loss or reputational damage 

To be successful in this role, you should meet the following requirements

  • University graduates with proven client facing corporate and commercial banking experience

  • Proactive, customer driven approach, with a strong marketing orientation and entrepreneurial spirit

  • Possess solid knowledge of relevant industry segments and product knowledge, particularly trade services, together with a strong business orientation and a mission to succeed

  • A track record of successfully identifying and meeting customer needs

  • Experience of using various credit analysis techniques, insight into lending and business knowledge to lead and shape lending solutions

  • Understanding of regulatory frameworks and compliance requirements associated with financial services

  • Be dynamic and forward thinking with strong interpersonal and communication skills and the ability to suggest innovative ideas

  • Fluent spoken and written English and Mandarin, knowledge of other languages will be an advantage but is not essential 

For further details and application information please visit our career site, search under reference number 0000CQUG

Counter Service Officer - Retail Banking and Wealth Management

Principal Responsibilities

  • Provide quality customer service through accurate and efficient counter transactions

  • Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues

  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements

  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

Requirements

  • Customer centric mindset with commitment to deliver quality service

  • Self-motivated and adaptable to a service environment

  • Good interpersonal and communication skills

  • Eager to learn with positive attitude

  • Strong sense of ownership

  • Fluency in Cantonese and English. Mandarin a definitive advantage

  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder, with a pass in Mathematics, English and Chinese

  • Holder of insurance or investment license, preferred but not a must

  • Teller experience preferred or customer service experience in mass market or walk in environment

When you join our team, from day one you’ll have access to a competitive benefits package, including:

  • 18 days paid annual leave plus additional leave (eg marriage, birthday and maternity)

  • Employer pension contribution of up to 13% of monthly basic salary

  • Medical and life coverage for you, your spouse and children

  • Staff housing loan up to 100% of the valuation or purchase price

  • Employee banking services including loans, credit facilities, and credit cards

  • Progressive career advancement opportunities

Digital Customer Service Officer - Contact Centre Business

In this role, you will

  • Perform a variety of retail customer transactions through video conferencing

  • Handle customer enquiries , perform banking transactions and resolve customer dispute or complaint cases, ensure in compliance with all internal and regulatory requirements

  • Deals with our Bank's customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.

  • Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services

  • Support the Bank's initiatives as and when necessary 

To be successful in this role, you should meet the following requirements

  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder with some working experience, or holder of associate degree, higher diploma or degree from a tertiary institution

  • Front line experience in Financial institution, branch or call centre preferable

  • Highly customer focused approach, with the drive to provide the highest level of client service

  • Insurance or investment licenses a definite advantage

  • Effective communication and problem solving skills

  • Fluency in Cantonese and English, with Putonghua proficiency an advantage

  • Willing to perform shift duties, including weekends and public holidays if required. Appropriate shift allowance will be granted 

For further details and application information please visit our career site, search under reference number 00009ZID

Customer Care Officer, Premier Relationship - Retail Banking and Wealth Management

(Basic salary fromHK$16,000 with quarterly bonus)

Principal Responsibilities

  • Handle inbound customer calls from our Premier customers

  • Provide high quality service to our customers and help resolve their queries at first contact where possible

  • Listen to our customers, understand their needs and offer relevant products, services and solutions

  • Achieve individual performance expectations and development

  • Maintain appropriate operational risk control and compliance in all activities

Requirements

  • Excellent customer-serving manner, communication and problem solving skills

  • 5-day work week -flexibility to work on shift duties (including overnight, weekend and public holidays)

  • Fluency in Cantonese and ability to read and write in English is essential. A good command of mandarin would be advantageous

  • Holder of insurance or investment licenses (preferred but not a must)

  • A pass in five subjects (including Mathematics and either Chinese or English) in HKCEE or HKDSE or above

When you join our team, from day one you’ll have access to a competitive benefits package, including:

  • Overnight shift allowance

  • 18 days paid annual leave plus additional leave (e.g. marriage, birthday and maternity)

  • Employer pension contribution of up to 13% of monthly basic salary

  • Medical and life coverage for you, your spouse and children

  • Staff housing loan up to 100% of the valuation or purchase price

  • Employee banking services – including loans, credit facilities, and credit cards

  • Support for acquiring any required job related licenses

  • Progressive career advancement opportunities

Account Executive - Broking Services

In this role, you will 

  • To provide customers with effective and efficient services in the trading of financial products provided by the Company.

  • To develop new client network through referrals from the HSBC Group and other sources

  • To monitor the financial positions of customers accounts with regard to credit risk and Know Your Client requirements. 

  • To understand customers’ investment returns and risk tolerances level, recommend investment opportunities and implement clients’ investment strategies accordingly. 

  • To answer clients’ inquiries about our services, product details and account opening procedures.

  • To develop and enhance client relationships through visits and proactive follow up on issues raised by clients.

  • To stay abreast of market trends and news and provide market information to clients.

  • To follow up transactions with clients. 

  • To develop and maintain good relationship between customers and the HSBC Group.  

To be successful in this role, you should meet the following requirements

  • University graduate

  • Solid working experience in related job field

  • Obtain Type 1, 2, 3 License of Securities Futures Commission

  • Able to take up irregular working hour duty assignment

  • Adhere to, and be able to demonstrate adherence to, internal controls  

For further details and application information please visit our career site, search under reference number 0000CQDV

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hong Kong and Shanghai Banking Corporation Limited