HSBC 匯豐香港招聘

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

Client Support Services - Global Private Banking

In this role, you will

  • Deliver quality and good levels of services with high accuracy and efficiency

  • Assist in daily operations of billing, including issuing invoices, fee scale and fee charge maintenance

  • Prepare monthly reports including aging report, missing fee scale report, debit note withholding report, fee collection report and GST return

  • Maintain and follow up relationship pricing related issues

  • Handle ad-hoc exercise and project if required

  • Good communication skills in dealing with internal users, auditors and management

  • Ensure proper compliance of Private Wealth Solutions' policies, guidelines and regulatory requirements

To be successful in this role, you should meet the following requirements

  • Degree or Diploma holder in Accountancy or Business Administration with accounting knowledge

  • Good command of written and spoken English and Chinese

  • Proficient in Microsoft Office and Excel

  • Able to work under pressure

  • Fresh graduates are also welcome

For further details and application information please visit our career site, search under reference number 0000BW2D

Regional Senior Operational Management Manager - HSBC Operations, Services and Technology

In this role, you will 

  • The Operational Management function provides support to the Regional Head of Operational Management across all of their areas of responsibility. Operational Management delivers and contributes to policies, processes, procedures, and tools for their implementation and management in CRE, working with Global Functions such as Finance, Human Resources or Strategy and Planning where required. Operational Management drives continuous improvement across the CRE structure in areas such as Governance and Risk Control Operations, Change Execution, Financial Management and People.

  • Drives efficiencies in CRE operations in countries and at regional level

  • Work with CRE suppliers to improve processes and CRE governance

  • Conduct deep dive to identify operational gaps and issues in countries in Asia, and drive the implementation of remedial solutions and associated improvement in people, process and procedures. Manage the programs.  Provide support, guidance and leadership to countries to ensure completion.

  • Resolve operational issues by collaborating with CRE Country Heads, and Global and Regional CRE workstreams and supplier partners

  • Change Execution including manage change programs, either internally or externally driven, with appropriate stakeholder communication, to ensure the Country CRE delivers its required services

  • CRE Operating Model including support line manager in implementation of CRE Operating Model in Asia Pacific countries.

  • Support Regional Head of Operational Management in the planning and execution of CRE's people strategy, ensuring country teams are resourced and fit for purpose to meet business requirements.  Identify suitable development opportunities for the CRE team and manage the program

  • Provide strategic management and support to the Regional Head of Operational Management on country and regional programs, including planning and execution against strategy and goals, research and scenario planning, presentation material preparation

  • Promote organizational value and drive focus on strategic priorities.

  • As a critical component to change execution, develop and maintain a strong working relationship with colleagues across all levels in HSBC Operations, Services and Technology, with other functions such as Legal, Human Resources, Communications, and at regional and country levels.  

To be successful in this role, you should meet the following requirements 

  • Strong experience in a wide spectrum of subject matter including people, processes, risk and controls and governance

  • Working under pressure and within an environment with a high volume and diverse activity across the regional real estate portfolio

  • Experience in driving and implementing change or resolution in people and processes

  • Knowledge of and ability to implement industry best practices while striking a balance with corporate culture and priorities

  • Ability to adopt a wide range of new systems and processes.

  • Demonstrated results in improving and streamlining CRE operations to create efficiencies.  

  • Demonstrated results in overall program coordination with clarity, awareness and acute sense of logical thinking. 

  • High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC

  • Proven experience of positive, challenging interactions with stakeholders

  • Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group

  • Proven abilities in working across cultures

  • Possess excellent communication skills, both verbal and written with ability to build relationships by communicating, influencing and negotiating effectively at all levels across the organization

  • Strong organisational, planning and management skills

  • Strong business and commercial awareness 

For further details and application information please visit our career site, search under reference number 0000BDHT

Customer Care Officer, Premier Relationship - Retail Banking and Wealth Management

主要職責:

  • 於電話理財中心工作,接聽卓越理財客戶電話咨詢

  • 提供高質素服務,盡力解答客戶查詢,為客戶締造稱心滿意的服務體驗

  • 聆聽並理解客戶需要,以提供適合的產品、服務或解決問題的方案

  • 主動搜集資料並向客戶跟進,或協助客戶轉介至合適部門

  • 遵守銀行風險控制的規定同時滿足客戶的需求 

入職條件:

  • 具備優良服務態度、溝通及解決問題的技巧

  • 能運用基本和數字分析應對客戶的查詢具備同理心;能夠與客戶溝通並提出建議,同時謹慎回應查詢及化解衝突

  • 能夠理解客戶的感受,有效處理客戶要求,有需要時提出適當的跟進問題

  • 態度正面積極,樂於助人

  • 須輪班工作(包括通宵工作及於週末及公眾假期工作)

  • 能操流利廣東話,懂流利英語及普通話更佳

  • 持有保險或投資牌照為佳

  • 香港中學會考或香港中學文憑考試考獲中國語文科及數學科合格,或英國語文科及數學科合格,或具備更高學歷

如欲了解詳情和申請細節,請瀏覽我們的「工作機會」網頁,搜索參考編號0000AMVQ 

Counter Service Officer - Retail Banking and Wealth Management

In this role, you will

  • Provide quality customer service through accurate and efficient counter transactions

  • Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleague

  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements

  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

To be successful in this role, you should meet the following requirements

  • Customer centric mindset with commitment to deliver quality service

  • Self motivated and adaptable to a service environment

  • Good interpersonal and communication skills

  • Eager to learn with positive attitude

  • Strong sense of ownership

  • Fluency in Cantonese and English. Mandarin a definitive advantage

  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder, with a pass in Mathematics, English and Chinese

  • Holder of insurance or investment license, preferred but not a must

  • Teller experience preferred or customer service experience in mass market or walk in environment

For further details and application information please visit our career site, search under reference number 0000995F

Branch Trainee - Retail Banking and Wealth Management

In this role, you will

  • Provide quality customer service through accurate and efficient counter transactions

  • Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues

  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements

  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

  • Support customers in account opening, promoting financial products such as credit cards, mortgages, personal loans and general insurance product upon promotion to Universal Banker 

To be successful in this role, you should meet the following requirements

  • Customer centric mindset with commitment to deliver quality service

  • Self-motivated and adaptable to a service environment

  • A team player with good communication skills

  • Eager to learn with positive attitude

  • Strong sense of ownership

  • Fluency in Cantonese and English. Mandarin a definitive advantage

  • University fresh graduate, preferably in finance or business related discipline

  • Holder of insurance or investment license are preferred but not a must

  • Some customer service experience in mass market is preferred but not a must 

For further details and application information please visit our career site, search under reference number 000091QK 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hong Kong and Shanghai Banking Corporation Limited