Global IT Helpdesk Agent

Responsibilities include but are not limited to:

  • Providing support via phone, chat, email, and ticketing.

  • Troubleshooting and resolving single customer issues with Windows and Mac

  • Supporting Microsoft Office, Exchange, VPN, SharePoint, User Client Hardware, Mobile devices, user accounts and permissions.

  • Using remote administration tools to resolve issues on desktops, laptops, and printers.

  • Ensuring proper documentation, notification, tracking, and follow up of all incidents.

Key requirements for the person we are looking for:

  • Strong language skills in spoken and written English is a MUST

  • Fluent in Mandarin is an advantage

  • Diploma or above in IT related disciplines

  • Excellent communication skills and social skills and service-minded

  • Basic Networking skills

  • Experiences from working in a multi-national and multi-cultural environment

  • Have ITIL v3 foundation knowledge is an advantage

  • Shift duty is required including Saturday, Sunday and Public Holiday

  • Able to travel occasionally (domestic and international)


  • Eager to learn IT knowledge

  • Strong team spirit

  • Responsible, able to work independently and with positive attitude

  • Self-motivated

The individual seeking for this position will get the opportunity to work on a global level in an IT office located in Hong Kong. The training will be done in Hong Kong. After the completion of the training, the individual will have responsibilities to work in front end support for our Global Helpdesk.

有意應徵者請將個人履歷電郵至: jobs.hkretail@hm.com 或

WhatsApp: 6461 2867 或

致電: 3973 7199 預約面試。