The Hong Kong Mortgage Corporation 香港按揭證券有限公司招聘

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We are looking for high-calibre individuals to assist in the launching and operation of a life annuity scheme (the Scheme).  The Scheme will be operated by HKMC Annuity Limited (HKMCA), a wholly-owned subsidiary of the Hong Kong Mortgage Corporation Limited and the individuals will be appointed directly by the HKMCA.

 

Senior Associate / Associate (Life Annuity Scheme – Call Centre)

Job Descriptions:

  • To handle inbound enquiries and resolve customer concerns;
  • To conduct outbound follow up calls;
  • To report issues and customers’ comments to supervisor for service improvement; and
  • To perform ad hoc tasks as required.

Requirements:

  • Tertiary educated, with insurance professional qualifications is an advantage;
  • A minimum of 3 years’ relevant experience in call centre, preferably in insurance industry;
  • Good interpersonal skills, strong sense of responsibility, patient and with positive attitude; and
  • Good command of spoken English and Chinese (including Putonghua).

Candidates with less experience will be considered for the position of Associate.

 

Account Officer (Life Annuity Scheme – Application Servicing Centre)

Job Descriptions:

  • To provide life insurance application service from product explanation to completion of application process to customers in an insurance-licensed application servicing team;
  • To follow up with pending applications and perform other administrative duties as required in the application process;
  • To work closely with the Centre Manager as well as the back office operations team to identify any improvement areas in the application process;
  • To perform other ad hoc duties and projects as assigned from time to time; and
  • The employment will be on a 1-year contract basis subject to renewal.

Requirements:

  • Tertiary educated;
  • Customer oriented, responsible and self-motivated;
  • Able to work under pressure; and
  • Good command of spoken Mandarin, English, and Cantonese.

Comprehensive training programme and sponsorship for attending Insurance Intermediaries Qualifying Examination will be provided to suitable candidates.

 

Senior Account Officer (Life Annuity Scheme – Application Servicing Centre)

Job Descriptions:

  • To provide life insurance application service from product explanation to completion of application process to customers in an insurance-licensed application servicing team;
  • To follow up with pending applications and perform other administrative duties as required in the application process;
  • To work closely with the Centre Manager as well as the back office operations team to identify any improvement areas in the application process; and
  • To perform other ad hoc duties and projects as assigned from time to time.

Requirements:

  • Tertiary educated with a minimum of 1 year’s sales or customer service experience in life insurance industry;
  • Insurance Intermediaries Qualification Papers 1 & 3  is a must;
  • Customer oriented, responsible and self-motivated;
  • Able to work under pressure; and
  • Good command of spoken Mandarin, English, and Cantonese.

 

Please quote the position and send your application in strict confidence with the application form (http://www.hkmc.com.hk/eng/about/career.html), full resume stating current and expected salary by 21 June 2018 to:

The Recruitment Officer

34/F., Cosco Tower (High Block),

Grand Millennium Plaza,

183 Queen's Road Central, Hong Kong

Fax:2536 0095

Email: recruit_s2@hkmc.com.hk

Please ensure that all information provided to any of The Hong Kong Mortgage Corporation Limited (HKMC) and its subsidiaries and subsidiary undertakings (collectively, HKMC Group) is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment. Please read the HKMC Group Personal Information Collection Statement for Job Applicants at the HKMC website before completing the application form. Personal data collected will be used for recruitment purpose only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.