Hang Seng Bank 恒生銀行(香港)招聘

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Regulatory Change Manager

Principal responsibilities:

  • Lead global regulatory change projects and ensure on-going adherence

  • Conduct impact analysis on new regulations from global and local regulators

  • Prepare product papers for new services or processes arising from the new regulations

  • Design procedures and internal control work flow to fulfill Group's and regulatory requirements

  • Lead regular regulatory change workgroup meetings

Requirements:

  • University degree in Business Administration or other relevant qualifications

  • Minimum five years’ banking experience, preferably with good knowledge of compliance or change management

  • Attentiveness to details and self motivated

  • Good communication and interpersonal skills

  • Highly adaptable to changes and challenges

  • Proficiency in both English and Chinese, fluency in Putonghua an advantage

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Project Manager (Contractor)

Principal responsibilities:

  • Lead a team of Business Analysts / Assistant Project Managers to provide project management and internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various business areas

  • Actively monitor the project scope and resources to meet the project schedule and budget

  • Work closely with various stakeholders including business users, operations, IT departments, audit, legal and compliance to ensure effective project implementation

  • Work with various RBWM businesses on project prioritization to optimize resources usage

  • Proactively manage all the potential risks on projects and recommend mitigating measures if required

  • Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement

  • Foster a high engagement team to deliver good quality outputs which exceed user expectations

Requirements:

  • University graduate in related disciplines or other relevant qualifications

  • Minimum of 5 years’ relevant experience in project management

  • Knowledge in Data Management and Retail Banking business and operations, including general retail banking, investment & wealth, loans, internet banking, private banking, trust services, payment and insurance, will be an advantage

  • Previous experience as a project leader in medium-to-large scale projects will be an advantage

  • Being proactive, innovative, with good project management, communication and analytical skills

  • Proficiency in both spoken and written English and Chinese

Assistant Project Manager (Contractor)

Principal responsibilities:

  • Provide project management, workflow design, test management and consultancy services to the Retail banking business to drive improvement in systems, products, service, process efficiency and control

  • Work closely with parties including RBWM business users, operations, IT and relevant parties to ensure effective project implementation

Requirements:

  • University graduate in related disciplines or other relevant qualifications

  • Minimum of two years solid banking experience in project management, system implementation or business transformation preferred

  • Knowledge in investment & wealth business, internet banking, insurance business and operations will be an advantage

  • Strong self-motivation and creativity, with excellent project management, communication and analytical skills

  • Demonstrated ability to rapidly build relationships with key stakeholders

  • Proficiency in both spoken and written English and Chinese

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Assistant RBWM Business Internal Control Manager

Principal responsibilities:

  • Conduct internal control reviews on the operations of retail banking products through on-site visits and transaction documents review to ensure compliance

  • Prepare management information reports and take follow-up actions to enhance operation risk awareness

  • Review and enhance operations policies, procedures and mechanisms with relevant departments

  • Maintain and implement internal control standards in accordance with internal and external regulatory requirements

Requirements:

  • University degree in a related discipline

  • Minimum 2 years’ banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and guidelines

  • Knowledge and experience on the operational risk management and internal control monitoring for banking products

  • Strong attentiveness to detail, compliance and control orientation

  • Good communication and interpersonal skills, with sound knowledge of application software such as MS Excel and Access an advantage

  • Proficiency in both English and Chinese

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Assistant Retail Banking and Wealth Management (RBWM) Global Standards Manager

Principal responsibilities:

  • Assist to establish and maintain effective Financial Crime Risk and Anti-Money Laundering management and controls in RBWM business.

  • Support control monitoring progammes e.g. remediation exercises, Customer Due Diligence (CDD) profile reviews.

  • Communicate closely with Business Units and Functions to ensure compliance with Financial Crime Compliance related requirements.

  • Support and ad hoc projects for RBWM on compliance and control related projects via collaboration with relevant parties including  RBWM Business Units, cross LoB and Functions (e.g. Legal, Regulatory Compliance, FCC, Transformation, HOST, etc.) of HASE to ensure all the deliverables  are achieved smoothly within scheduled timelines and provide quality assurance upon implementation

  • Maintain the Group’s/Bank’s internal control standards and awareness of operational risk and prevent recurrence.

Requirements:

  • University Graduate in Banking and Finance or related discipline

  • At least 3 years’ experience in regulatory, compliance and operational risk related fields with financial services industry.

  • Project management skill with experience in handling internal stakeholders 

  • Good  communication and analytical skills

  • Proficiency in English, Chinese and Putonghua

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Assistant Business Transformation Manager

Principal responsibilities:

  • Assist Business Transformation Team to set up and run Project Management Office (PMO) or respective governance among business units and the Group on key cross-RBWM business initiatives to drive the growth of the Bank’s retail banking and wealth management business

  • Organize respective management meeting including preparation of presentation materials, communication plans, business cases via co-ordination with respective key stakeholders

  • Work effectively with respective business units and supporting functions to provide monitoring support for the progress of key RBWM strategic initiatives, identify potential risk and issues, and arrange for the necessary reporting

  • Prepare management reports, conduct business researches and participate in ad hoc projects to explore new business opportunities

  • Support work processes streamlining to enhance work efficiency and effectiveness

  • Oversee and execute IT Budget Governance including preparation of analytical budget reports and handling the administrative work on IT Budget planning tool

Requirements:

  • University degree in Business Administration, Finance or a related discipline

  • Minimum 3 years’ experience in project management, business planning, or management reporting

  • Good knowledge of retail banking and wealth management products, with strong business acumen and numerical sense

  • Strong self-motivation, with the ability to work independently and under pressure

  • Good analytical, problem solving, communication and report writing skills

  • Good knowledge of application software including MS Excel and PowerPoint

  • Preferably a strong aptitude on MS Excel and PowerPoint for incumbent specifically on IT Budget Planning

  • Proficiency in English, Chinese and Putonghua

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes 

Assistant Lending Manager

Principal responsibilities:

  • Assess, approve and review loan applications in accordance with the Bank’s retail lending policies and collaborate with business units to facilitate and monitor the closing of mortgage deals

  • Develop and maintain a close relationship with counterparts

  • Keep abreast of the market changes to ensure the competitiveness of our products / services

  • Assist in the review of lending policies and guidelines as well as participate in product development, service enhancement and other ad hoc projects

Requirements:

  • University degree in a related discipline OR other relevant qualifications

  • Minimum 4 years’ banking experience, with at least 1 year in lending and credit analysis

  • Knowledge of Hong Kong property market with understanding of HASE mortgage operations an advantage

  • Strong business sense with good communication, interpersonal and analytical skills

  • Proficiency in both English and Chinese

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Assistant Investment Consulting Manager

Principal responsibilities:

  • Interact with corporate wealth sales team to provide professional investment solutions to High-Net-Worth corporate clients

  • Summarize & analyze various investment and market information, with particular focus on fixed-income and equity

  • Assess the suitability of various investment products to support sales team to meet customer needs

  • Support sales team to achieve team target

Requirements:

  • University degree in Business Administration, Finance or related disciplines

  • Qualification of CFP or CFA preferred

  • Minimum of 3 years’ experience in investment and treasury sales

  • Strong self-motivation with good communication, interpersonal and analytical skills

  • Proficiency in both English and Chinese, fluency in Putonghua is an advantage

  • Passes in HKSI Licensing Examination for HKMA RI Type 1, 4, 7 registration

  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

GTRF Business Support Officer

Principal responsibilities:

  • Review on credit report for maintenance of preferential pricing and special instructions in the systems

  • Responsible for the maintenance of I/E Interest rate, Libor & Hibor rate

  • Responsible for the recording of Shipping Guarantee applications

  • Voucher posting and capture cashier orders

  • Handle all issues related to Legal Cases and the query and provide information to Regulators and Government Agencies

  • Handle the query regarding customer deceased, bankruptcy, winding up, tax recovery, Garnishee Order to Show Cause & Public Notes extracted from Government Gazette

  • Reproduction of trade advices and statements

  • Update blacklist drawee report

  • Execute all operational and control guidelines/procedures with full compliance

Requirements:

  • Associate Degree / Higher Diploma or above

  • Minimum 2 years of banking experience with knowledge in trade finance is an advantage

  • Strong self-motivation, ability to work independently

  • Good communication, interpersonal, analytical skills, with sound knowledge of application software such as MS Excel and Word is an advantage

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

  • Proficiency in both English and Chinese, fluency in Putonghua is an advantage

Head of Wealth Services

Principal responsibilities:

  • Plan, direct, and implement the strategic and operating imperatives of the Bank's wealth services (mainly retail securities and funds processing and settlement) and private banking operations to achieve services / operational efficiency and support the optimization of business growth and profitability

  • Act as Director of our subsidiaries (e.g. Hang Seng Nominees Limited)

  • Play the role of subject matter expert in supporting private banking operations and various wealth service related business lines including but not limited to unit trust, securities and structure investment products

  • Lead the department to support the processing and settlement of securities, funds and other investment product, including order placement (for investment funds), settlement, corporate actions, nominee and custody operations processing in investment funds/structured investment products and equities

Requirements:

  • University Graduate in a related discipline, with over 10 years relevant experience, preferably in banking industry

  • Fulfillment of the competency requirements for carrying out relevant regulated activities as defined under the Securities and Futures Ordinance

  • Solid experience in operations, service management process and procedures, familiar with investment operations and design, operations best practices and strive for improvement.

  • Experience in leading a team and managing good relationship with internal / external stakeholders

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Senior Human Resources Consultant

Principal responsibilities:

  • As a Senior Human Resources Consultant, you will be accountable for the successful delivery of initiatives in support of the business strategy set out in strategic people plans, as well as the development of the Healthiest Human System with rigour and impact.

  • You will be involved in bank wide HR projects in fulfilling our priorities to support sustainable business growth, and enhance people experience throughout the employee cycle, modernize and future proof HR, and foster a robust policy and risk management framework

  • Reporting to the Head of HR, you will work closely with HR Business Partners and Centres of Expertise to help design pragmatic solutions to solve business problems.  You will help frame complex challenges by leveraging internal and external expertise to deliver solutions that have measurable impact for our business clients.

  • Diagnose business problems and define desired business outcomes by using variety of available tools.  Conduct and use data driven research.

  • Analyse workforce trends utilizing advanced analytics, formulating insights and recommendations to inform workforce strategy development

  • Find pragmatic solutions to solve business problems by framing complex challenges and thinking creatively leveraging internal and external expertise

  • Create and drive effective project plans to support delivery of business outcomes outlined in strategic people plans

  • Execute deployment of HR solutions that have measurable impact through keeping focus on quantifiable difference to the organization and project success

  • Demonstrate strong leadership and role model behaviours for the function and business.  Advocate and champion the HR delivery model, driving collaboration between HR Consultant and Centres of Expertise and HR Business Partners.

Requirements:

  • University degree in HR Management, Business Administration or a related discipline

  • Minimum of 10 years' experience in human resources management, well rounded HR generalist and/or specialist experience, preferably with a focus on consultancy and project management

  • Strong impact and influence with highly effective communication and stakeholder management skills

  • Diagnosis and root cause analysis with sound experience in the use of relevant and competitive HR metrics

  • Problem solving and critical Thinking with proven experience within fast moving, complex and demanding HR operational and corporate environments and effectiveness in multitasking and dealing with ambiguity

  • Commercial acumen demonstrating up to date knowledge of the external environment, the competitive landscape and broad macro-economic trends

  • Change advocacy with demonstrable experience to manage transformation and change programmes across a matrixed environment.  Working with senior stakeholders on change management

  • Proficiency in both English and Chinese

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Human Resources Consultant

Principal responsibilities:

  • As a Human Resources Consultant, you will be accountable for the successful delivery of initiatives in support of the business strategy set out in strategic people plans, as well as the development of the Healthiest Human System with rigour and impact.

  • You will be involved in bank wide HR projects in fulfilling our priorities to support sustainable business growth, and enhance people experience throughout the employee cycle, modernize and future proof HR, and foster a robust policy and risk management framework

  • Reporting to the Head of HR, you will work closely with HR Business Partners and Centres of Expertise to implement pragmatic solutions to solve business problems. 

  • Support diagnosis of business problems and define desired business outcomes by using variety of available tools.  Conduct and use data driven research.

  • Analyse workforce trends utilizing advanced analytics, formulating insights and recommendations to inform workforce strategy development

  • Implement effective project plans to support delivery of business outcomes outlined in strategic people plans

  • Execute HR solutions that have measurable impact through keeping focus on quantifiable difference to the organization and project success

  • Advocate and champion the HR delivery model, fostering collaboration between HR Consultant and Centres of Expertise and HR Business Partners.

Requirements:

  • University degree in HR Management, Business Administration or a related discipline

  • Minimum of 7 years' experience in human resources management with solid HR experience and strong track record of performance; consultancy and project management desirable.   

  • Strong credibility, highly effective communication, influencing and stakeholder management skills

  • Diagnosis and root cause analysis with experience in the use of relevant and competitive HR metrics

  • Problem solving and critical thinking in fast moving, complex and demanding HR operational and corporate environments requiring multitasking and dealing with ambiguity

  • Commercial acumen with strong external focus on the competitive landscape and broad macro-economic trends

  • Change advocacy and experience in implementing transformation and change programmes across a matrixed environment

  • Proficiency in both English and Chinese

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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