Gate Gourmet Hong Kong Limited 香港招聘

GATE GOURMET HONG KONG LIMITED 香港招聘-01.png

About Gate Gourmet

Who We Are

Gate Gourmet is a leading global provider of airline catering and provisioning services.

With more than 70 years of experience in providing appealing food and beverage options, designed to fit any budget, we offer:

  • A wide range of culinary solutions

  • "Last mile" provisioning to aircraft

  • Catering and provisioning services for non-airline business, such as airport lounges and convenience retailers

Gate Gourmet (www.gategourmet.com) was founded in 1992 from Swissair catering.

Gate Gourmet is the core business behind gategroup (www.gategroup.com), whose ten associated companies offer customers a comprehensive scope of products and services for virtually any onboard need - from innovative menu design to stylish packaging to sophisticated supply chain solutions.

gategroup serves more than 350 million passengers a year from about 100 airport locations operated by Gate Gourmet around the globe. This means we have extensive expertise in serving complex hubs.

OPEX Manager NEA (Airline Catering)

Job Summary:

  • Work with Director Operations Northeast Asia to drive the implementation of operational excellence, best practices and standard tools in Asia and assist the business unit to achieve productivity, financial and quality goals.

  • Responsible for analyzing material and information flows from the operations to identify opportunities for improvement in productivity, material consumption, other operating expenses, quality, safety and space utilization.

  • Support, sustain and assess the rollout of gateOPEX.

  • Drive and execute OPEX (Operational Excellence) projects based on the strategy and time frame set and agreed by the Director Operations Northeast Asia.

Main Duties and Responsibilities:

  • Perform diagnostics on major cost drivers (material, labor, Other Operating costs)

  • Plan, guide and support business units to achieve productivity, material waste reduction, safety and quality targets via lean transformations

  • Set up project team structure and coach unit project teams on priorities and deliverables

  • Train and build capability in all levels of organization regarding lean manufacturing

  • Enable local management to successfully drive and own improved processes

  • Coach, train and develop local management on project methodology, basic lean principles and best practice concepts

  • Actively practicing change management

  • Implement performance management tools to ensure sustainability of changes

  • Work closely with the local team in creating and maintaining related training materials

  • Make documented proposals for improvements

  • Ensure current and future states documented and savings/benefits captured through OPEX trackers (quantify effects)

  • Support the development and implementation of material management solutions (such as MIB) with units

  • Implement scorecards / planning tools

  • Propose and keep up with company Best Practices and benchmark initiatives

  • Coach other CI/OPEX Managers and lead training and presentation sessions

  • Work with Lean Manufacturing tools and techniques, such as 8 Waste, Just in Time, Value Stream Mapping, Kanban system, Problem Solving, FIFO and 5s and workplace organization including layout

Requirements:

  • Bachelor or Master in Business Economics, Science, Industrial Engineering or equivalent experience

  • At least 5 years’ experience in operational traditional lean manufacturing environment, leading teams, meeting deadlines and exceeding customer expectations

  • Sound knowledge in analyzing operations and its cost drivers, analyzing material and information flows, and analyzing productivity, material consumption and operational expenses required

  • Experience implementing Continuous Improvement / Lean / Six Sigma concepts in manufacturing / logistics environment

  • Good level Microsoft office tool skills (excel, word, access, Visio)

  • Fluent in Mandarin or Cantonese or Korean or Japanese

Billing Officer

We are currently looking for a high caliber candidate to join our Finance team as “Billing Officer”

In this role, you will:

  • Execute customer sales order checking and billing in accordance with customers’ contracts

  • Check Billing system, log sheet, issue tracking and order forms to ensure billing accuracy

  • Liaise with related parties regarding the billing issue

  • Issue invoices to customers and update Customer's billing software in a timely manner

  • Process Credit /Debit notes when required

  • Generate SLT files and send to Accounting officer for posting

  • Work closely with internal parties to meet billing deadlines

  • Perform ad-hoc tasks as assigned.

To be successful in this role, you should meet the following requirements: 

  • Diploma or above in Accounting or related disciplines

  • At least 2-3 years of relevant working experience

  • Proficiency in MS Office application

  • Good verbal and written communication skills in Chinese and English

  • Detailed-minded with high accuracy and good team player

  • Able to work under pressure to meet tight deadlines

  • Candidate with less experience will be considered as Billing Clerk

Assistant General Manager - Operations, Hong Kong

We are currently looking for a high caliber candidate to join us as “Assistant General Manager - Operations, Hong Kong"

Job Summary:

  • Lead all operational departments including Production, Make & Pack, Equipment/ Airline Services, Transport and Warehouse.

  • Ensure delivery of products and service to customers according to airline specifications and expectations.

  • Execute processes in the Operation in an effective and efficient way under clean and hygienic conditions to the agreed standard.

  • Develop departmental competence by training staff, developing and improving processes.

  • Acts as primary point of contact for Unit and Support Function Management, identify and solve interface problems, provide counsel and leadership.

  • Ensure that in-house policies and procedures are adhered to. Foster CI initiatives and provide a climate for change

In this role, you will:

  • Support the Deputy General Manager in the analysis of the monthly financial statements and conduct necessary control measures

  • Establish action plan with corrective action to meet the scheduled budget / KPI. Lead the department heads /supervisors to take necessary actions for meeting targets

  • Ensure control of the man-hours according to the budget figures (including sick leaves, vacation, temporary employment, etc.). Provide explanation for deviations and if necessary develop corrective measures (such as improve processes, stream line material flow, provide training, highlight weakness in the Shop floor supervision and contract terminations).

  • Prepare all required operational data including initiatives, projects planning and consequent results for Go Forward Planning

  • Evaluate the "operational reports" (OPRS) on a daily basis and initiate corrective actions.

  • Obtain all necessary information for the operational planning.

  • Adherence to hygiene, health, labour law and security procedures and ordinances required by company and government

  • Manage the quality agreed for the unit performance index and take necessary actions when appropriate

  • Initiate and coordinate activities which contribute to operational improvements including but not limited to participation in projects, working groups and the introduction of new technologies

  • Drive the implementation of gateOPEX on unit level and ensures compliance and sustainability to achieve and retain the levels

  • Responsible for annual performance evaluations of direct reports in compliance with PA&P guidelines and initiatives.

  • Provide support to HR team in recruiting, training, performance evaluation, promotions, and developing employees.

  • Ensure professional departmental induction is completed consistently and its effectiveness reviewed with GM/DGM. Support the delivery of all key training with the GM/DGM, identifying training needs and capability gaps within the team.

  • Develop key talents and ensure an effective succession plan is in place.

  • Manage irregularities in the operational process and implement corrective measures.

To be successful in this role, you should meet the following requirements:

  • Minimum 5 years’ work experience in Airline Catering Operational Department of which 3 years’ supervisory working experience in a high volume, manufacturing, food production and restaurant or catering environment

  • Ability to work in a fast paced, deadline driven environment.

  • Must have strong and effective leadership skills, and the ability to successfully manage the staff.

  • Ability to give constructive feedback to employees

  • Excellent time management skills

  • Ability to handle multiple tasks without losing focus on priorities.

  • Strong organizational, analytical, communication and leadership skills

  • Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.

  • Basic computer skills including Microsoft Office.

  • Strong interpersonal skills and the ability to interact effectively with multiple departments and customers.

  • Excellent written and spoken English and Chinese.

  • Multi-lingual a plus.

Billing Clerk

We are currently looking for a high caliber to join our Billing Team as “Billing Clerk "

In this role, you will:

  • Complete sales order checking and customer billing

  • Create and maintain operational data requirements

  • Execute customer sales order checking and billing in accordance to customers’ contracts

  • Check Billing system, log sheet, issue tracking and order forms to ensure billing accuracy

  • Liaise with related parties regarding to the billing issue

  • Issue invoices to customers and update Customer's billing software in a timely manner

  • Process Credit /Debit notes when required

  • Generate SLT files and send to Accounting officer for posting

  • Work closely with internal parties to meet billing deadlines

  • Perform ad hoc tasks as assigned

To be successful in this role, you should meet the following requirements:

  • Completion of HKDSE or above

  • Minimum 1-2 years relevant working experience

  • Proficiency in MS Office application

  • Good command of spoken and written Chinese and English

  • Detailed-minded, accuracy and good team player

  • Ability to work under pressure and meeting tight deadlines

Administrator

We are currently looking for a high caliber candidate to join our Company as “Administrator"

In this role, you will:

  • Support multiple operations departments

  • Be responsible for administrative tasks including HRIS, documentation and ad hoc tasks

  • Handle the purchasing process of supplied goods which include requesting quotation, handling invoices and reception of goods, etc.

  • Involve in roster planning for operational staff

  • Maintain and manage portal’s data input

  • Be the key contact point for agency and contractor etc.

  • Tracking on spare parts purchase to ensure soonest delivery time.

  • Manage spare parts inventory

  • Handle ad hoc projects as assigned

To be successful in this role, you should meet the following requirements:

  • DSE level or above

  • At least 1 year of working experience related to administration

  • Proficient in Microsoft Office Application

  • Excellent communication skills with all levels of staff

  • Good in written Chinese and English

  • Immediately Available is preferred

Sales Clerk

We are currently looking for a high caliber candidate to join our Commercial team as “Sales Clerk ".

In this role, you will:

  • Support the Account Manager in the administrative tasks related to the assigned customers and menu presentations (pictures, notes, service to the customers, etc.)

  • Assist in invoice processing by reviewing information such as sales orders, specifications or loading ratio changes etc.

  • Involve in the process of inputting and updating all relevant and correct data into ERP system, e.g. customer profile, catering service, sales order, special meal table etc.

  • Administrate ERP to ensure maximum use of the system

  • Be responsible for the Menu Costing process by ensuring accurate costing data is in the System (recipes, CPCs, etc) in close coordination with the Product development team

To be successful in this role, you should meet the following requirements:

  • DSE level or above

  • Experience in either customer service or flight operations or data management

  • Working experience at airline catering industry, hotel/catering or other related service industry is preferred

  • Computer-literate, excellent working knowledge of MS Office i.e. Word, Excel, PowerPoint

  • Independent, self-motivated and proactive

  • Resilient and flexible, with the ability to work well under pressure

  • Committed to driving for continuous improvement

  • Good level of numeracy

Billing Supervisor

We are currently looking for a high caliber candidate to join our Billing Team as “Billing Supervisor". 

Job Summary:

  • Play the role as a Billing Supervisor to complete sales order checking and customer billing.

  • Ensure the accuracy of billing information and invoicing airlines/non-airlines for services rendered.

  • Lead a team with 2-3 team members to create and maintain operational data requirements.

  • Support Head of Finance on regional and global standardized and harmonized billing processes.

In this role, you will:

  • Check SACS billing system, log sheet, issue tracking and order forms to ensure billing accuracy

  • Execute customer sales order checking and billing in accordance to customers’ contracts

  • Liaise with related parties regarding to the billing issue

  • Maintains up-to-date billing system and checking of source paperwork

  • Issue invoices to customers and update Customer's billing system in a timely manner

  • Issue/process Credit /Debit notes when required

  • Generate SLT files and send to Finance team for posting

  • Complete invoicing and revenue timely during month end closing

  • Coach/train Billing Clerk to complete invoicing on time

  • Work closely with internal parties to meet billing deadlines

  • Perform ad hoc tasks as assigned.

To be successful in this role, you should meet the following requirements:

  • Diploma or above

  • Minimum 3 years relevant working experience

  • Good PC knowledge including MS Excel & Word

  • Good command of English and Chinese

  • Detailed-minded, accuracy and good team player

  • Able to work under pressure to meet tight deadlines

Employee Benefits︰

  • 5-day work

  • Public Holiday

  • 13th Month Salary

  • Medical Insurance

  • Transportation Allowance

  • Paid Annual Leave

We offer competitive remuneration package to the right candidate.

Interested parties please submit your application detailing work experience, qualifications, availability, present and expected salary package to: Human Resources Manager, Gate Gourmet Hong Kong Limited, 10 Catering Road West, Hong Kong International Airport or at hkjob1@gategroup.com