Foodpanda 香港招聘

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foodpanda is world‘s #1 online food ordering platform, where hungry customers can order food for home delivery from their favorite restaurants. Currently we are operating in 40 countries across Asia, Europe, Latin America and Middle East and are still expanding.

We are part of Delivery Hero, the world’s largest online food delivery platform. Diversity is a key pillar for our success. Employees with over 70 nationalities across 5 continents work for us, enabling us to exchange best practice from markets from each corner of the world. We are now looking for talented and highly motivated individuals to help grow the Hong Kong business.

Fortunately, we are not the only ones who believe in our vision to transform the industry. The business is backed by first-tier investors. To date $1 billion has been raised in our mission to provide people with the easiest way to their favourite food.

Key Account Manager

Role Description:

  • Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary

  • Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance

  • Communicate clearly the progress of monthly/quarterly initiatives

  • Forecast and track key account metrics

  • Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service

  • Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives

  • Coordinate all organizational project matters and manage all daily project management issues

  • To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfill company’s needs

Desired Skills and Experience:

  • At least 4 years experience in an operational sales or account management role, possess outstanding communication and interpersonal skills

  • Ability to analyse and draw inference from data

  • Experience in delivering client-focused solutions based on partner restaurants’ needs

  • Detail-oriented with proven ability to manage multiple projects at a time

  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization

  • Proficiency in both English and Cantonese, fluency in Mandarin would be a plus

  • Knowledge in Chinese Word Processing is mandatory

  • Knowledge in the use of Salesforce preferred

Partner Operations Specialist (6 months Internship)

Responsibilities:

  • Assess internal workflows within the Partner Operations team to see what processes could be optimized or outsourced

  • Deep dive into the onboarding process and analyze trends/metrics to drastically shorten the onboarding time for restaurants

  • Work alongside with the Head of Partner Operations to understand what is needed to achieve Operational Excellence

  • Spearhead projects to help the company scale operational capacity as the number of restaurant partners grow

Eligibility:

  • Hold a Bachelor degree in Business Management/ Operations Management/ Systems Engineering  or similar fields

  • Strong quantitative and analytical ability

  • Ability to work collaboratively with teams across the company

  • Knowledge and exposure to tech or logistics industry

  • Excellent communication and interpersonal skills, fluency in both English and Cantonese

  • Hungry to make a difference

  • Sociable character and positive attitude towards new challenges

Corporate Customer Service Specialist

Role Description:

  • Answering inbound customer service calls from clients

  • Confirming orders with restaurant partners

  • Responding to inbound email enquiries

  • Providing quotations for customers arranging food delivery for their office / workplace

  • Ensure the highest possible quality of customer service for our corporate accounts, constantly work towards improving corporate clients’ experience

  • Act as a middleman in communication between corporate clients and our delivery fleet 

  • Shift duties required & available to work on weekends

Desired Skills and Experience:

  • Enthusiastic with interest in offering professional customer service

  • Self-motivated, possess the ability to take initiative

  • Flexible to meet the demands of our clients and willing to go the extra mile

  • Excellent communication skills, fluency in both English and Cantonese is mandatory

  • Computer literacy

  • Knowledge in Chinese Word Processing is a plus

What We Offer:

  • Medical Scheme from Day One

  • Extensive Condition - A fun and energetic working environment

  • Being part of a young team striving for excellence

  • Steep learning curve in e-commerce & entrepreneurship

  • Opportunities to participate in fun and exciting company events year-round

  • Complimentary food and drinks in workplace

  • Birthday Leave