DBS Bank Ltd 星展銀行(香港)招聘
DBS. Living, Breathing Asia.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for eight consecutive years from 2009 to 2016.
Manager, Customer Segments & Experience, Consumer Banking Group
To assist Team Head to lead customer journeys and facilitate on journey design
To assist Team Head to monitor and keep track the progress of Customer Journeys
To identify gaps on customer experience and generate new Ideas to enhance the customer journeys, customer communication and internal process improvement
To collect insights and learnings from various channels including industries practices, voice of customers and staff for identifying service gaps and action plan
To support local BU/SU by providing feedback on various customer touch points from Customer Experience’s perspective
To work closely with Customer Intelligence team to uplift customer experience and achieve the Customer Satisfaction Survey KPIs
To assist in developing a structured framework on branch experience strategy in alignment with the Bank’s direction and target
To support initiatives on uplifting overall branch experience and frontline staff professionalism, such as collecting findings via branch visits, customer immersions, and liaison with relevant BU/SU for program launches
To optimize branch efficiency by coordinating with relevant stakeholders on digitalization, queue management to relieve counter traffic, streamlining branch operations etc
Degree holder in Business Administration, Marketing, Quality Management or related discipline.
Possess 3-5 years’ experience gained in consumer banking environment; while exposure in customer experience management and branch operations is highly preferred.
Self-motivated, able to work independently and results oriented.
With customer-focused mindset and good written communication skills.
Well-organized, proactive, with an attitude to embrace changes and challenge the status quo
Senior Officer / Officer, Payment Operations, Technology & Operations (Contract)
Handle the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting) in accordance with the established procedures & risk control, bank policies & guidelines, service standards
Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
Handle and respond to inquiries / requests from internal / external partners, customers, on transaction processing and related matters
Handle general clerical tasks, such as reconciling of work done, filing, etc
Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
Support any initiatives, new services and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator)
Provide coordination and work collaboratively with section members in completing the section’s responsibilities
Promote and encourage open and good communication amongst all levels of members
Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
Escalate exceptional / outstanding / suspicious transactions to section manager and other relevant parties for necessary action per the Incident Management Policy
At least 3 years of relevant working experience in banking operations
Knowledge and experience of banking operations and remittance processing
Knowledge and experience of SWIFT and RTGS operations
Knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions
Good in both written and spoken English.
Good PC knowledge and skills
Accuracy and thoroughness in work
Good sense of risk control
Result and customer service oriented
Good team player, supportive and flexible to take up departmental tasks
Bcap Input Officer, KYC, Institutional Banking Group
To input data into AOS system for BCAP on account opening application.
To deliver quality service and good accuracy
To liaise and work with internal departments/ RMs/ CSO to facilitate a smooth delivery of customer service and to accomplish assigned tasks
To perform other administrative & operations works as required
Ensure compliance of mandatory banking processes
Minimum 1 year ‘s working experience and in relevant role
Concern for data accuracy and attention to details
Good product & process knowledge
Proficiency in the use of MS Office including Excel
Relationship Manager/ Assistant Relationship Manager, Financial Institutions Group, IBG
Provide relationship coverage to assigned portfolio of FI Institutional Investor clients, particularly in securities companies segment.
Provide support to senior relationship managers and/or team manager on strategic client management, transaction execution and key business initiatives.
Develop understanding of clients within assigned portfolio and work closely with product partners, Credit teams and other regional units to effectively cross-sell the Bank’s full suite of products and services.
Stay attuned to the Bank's necessary risk management and controls in all relationship management efforts.
Degree holder, relevant experience working in sales management or financial institutions role preferred.
Previous exposure to Chinese institutional investor clients will be favorably considered.
Strong aspiration to learn, excellent interpersonal and communication skills.
Good proficiency in English, Cantonese and Mandarin.
Officer, Credit Control Unit, Risk Management Group
Perform DoA checking and safe-keeping collateral and facility documents.
Check loan documents to ensure their completeness and correctness before activation of banking facilities
Ensure all conditions precedent required are fulfilled before activation of banking facilities
Ensure all conditions subsequent required and follow up items are fulfilled within the approved period
Data input in system relating to document lodgement, fire insurance, etc.
Develop and continuously review, streamline and improve procedures of pre-activation processing to increase efficiency and reduce turnaround time.
Aware of and follow any new/changes in policies/regulatory/ compliance requirement
Prepare periodical management reports and other Ad-hoc reports
Help implementation of process improvement of the team to increase efficiency
Degree holder preferred
Minimum 1 year of working experience in banking and finance industry
Good knowledge of various systems for credit limits input
Proficiency in MS Word, Excel and Powerpoint
Good command of written and spoken English and Chinese
Vice President/AVP, GBA Team, Institutional Banking Group
Acquire, develop and build a new portfolio of customers of large corporate and state owned enterprises in the Greater Bay Area
Upkeep, strengthen and cultivate new business opportunities from an existing portfolio of corporate customers as well as creating value for all stakeholders
Achieve business targets through identifying and realising business opportunities by actively cross sell a full array of corporate banking and other available products of the Bank
Identify and minimize credit risk, prepare thorough financial analysis, credit proposals / regular credit reviews in accordance to Bank’s guidelines and policies
Be familiar with credit policies and regulatory requirements, and ensure full compliance with internal and regulatory requirements on banking activities
Degree holder in Business Administration, Finance, Marketing, Economics or related disciplines
Minimum 8 years of relationship management and sales experience in corporate / commercial banking environment with proven record in cultivating new and existing customers in the local corporate market
Good understanding of commercial banking products and services and HK-China cross-border RMB products
Demonstrate excellent drive for results and be able to adapt to a fast paced environment
A team player with effective interpersonal and communication skills
Proficiency in written and oral English, Cantonese and Mandarin
Candidate with less experience will be considered as AVP level
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.