DBS Bank Ltd 星展銀行(香港)招聘

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DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for eight consecutive years from 2009 to 2016.

Senior Officer/ Officer, Corporate Loans Operations

Responsibilities:

  • Perform data input into various loan systems to create/delete/maintain details of loans in accordance with approved terms

  • Collect redemption money without release of collateral and handle loan repayment for various loan systems

  • Perform day-end reconciliation of various loan systems

  • Act as checker or approver of various transactions within delegated authority

Requirements:

  • Experience in loan operations, including but not limited to loan drawdown and rollover repayment is an advantage

  • Possess can-do attitude, innovative and willing to accept new ideas and changes

  • Strong sense of awareness on risk and control

  • Good command in written and spoken English and Chinese

  • Proficient in Microsoft Office application

  • Candidate will less experience will be considered as Officer

Senior Customer Service Officer

Responsibilities:

  • Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products

  • Understand customers’ needs and provide appropriate solution

  • Provide advisory service / insight to cope with customer needs, if needed

  • Solicit customers’ feedback and identify problem trends for improvement actions

  • Record, track and coordinate the resolution of all customer queries/feedbacks

  • Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape

  • Handle ad-hoc projects or customer issues analysis

Requirements:

  • Degree or diploma holder

  • Minimum 2 years of experience serving Trade/Cash/Corporate Banking customer

  • Relevant knowledge and working experience on Trade Products scope and familiar with ICC Uniform rules is an advantage

  • Good telephone manner with attentive listening, good communication skills

  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)

  • Proficient in Microsoft Office applications

  • Knowledge in Finacle system will be a plus

Assistant Vice President, Customer Fulfillment (Non-Monetary)

Responsibilities:

  • Manage the fulfillment processes (mainly non-monetary area) for both internal and external customer service requests within SLA;

  • Manage working relationships with internal/ external customers and other service partners/ external parties asking for the customer information inquiry services, winding up & bankruptcy, deceased and court order handlings to ensure a seamless process flow for services provided;

  • Lead a centralized team of 10-15 staff to provide customer fulfillment service/on-boarding team/judicial management services, including customer information & account record search as requested by law enforcement agencies, handle bankrupt and deceased cases, handle various type court cases, handle returned mails and invoice settlement of public record search services Establish end to end SLA as far as suitable and ensure services provided are accomplished within specified standards of service quality and turnaround time either specified in internal SLA, industry practice or in court order;

  • Manage productivity and efficiency of staff and transaction and seek improvement on continuous reduction on unit cost per transaction;

  • Deliver MIS and operation reports timely and accurately;

  • Develop and continuously review, streamline and improve daily operation steps as well as explore digitization opportunity to increase efficiency and reduce turnaround time with reasonable internal controls and mitigation of operation risk;

  • Review operation manual and operation handbook to ensure the manual/SOP is updated with changes in products, process and guidelines over time;

  • Promote the staff awareness on regulatory and compliance requirements and internal control standards and ensure all operations are compiled to the statutory and regulatory requirements;

  • Ensure periodic risk based self-assessment and exception/ non-compliance issues are truly reflected in respective management reports and ensure any outstanding issue as identified is rectified properly and timely;

  • Provide support to customers in ad-hoc project, new product and services and test in system enhancement;

  • Promote staff morale and team culture and build up an efficient, knowledgeable and professional back-end operation support team with good succession planning for staff at all ranks

Requirements:

  • University Degree Holder

  • Professional qualifications in Banking (e.g. AHKIB) an advantage

  • Minimum 10 years’ in customer fulfillment and operations processing for consumer banking products/services experience

  • Minimum 5 years’ in managing and leading position

  • Basis legal knowledge and banking operation knowledge relating to Company Law; bankruptcy/ winding up procedures; deceased cases and various types of court order handlings

  • Good leadership skills and cross-team collaboration

  • Good judgment, problem solving and decision-making ability

  • Good sense of risk awareness and react quickly to mitigate risk

  • Results oriented and proactive to seek improvement on productivity and operations quality

  • Good command of English & Chinese

  • Good PC skill in MS office

  • Good knowledge of consumer banking products including credit card, loan and banking products as well as consumer /commercial laws and related regulatory rules that impact consumer products

  • Project management skills

VP, Customer Onboarding, Technology & Operations

Requirement:

Application Process and Operations Management

  • Monitor the overall workflow of Bank Account Opening, Card & Unsecured Lending - to ensure requests for account/loan/card services are accomplished within specified standards of service quality and turnaround time

  • Develop and continuously streamline and improve daily operation steps to increase efficiency and reduce turnaround time in line with the Bank’s digitalization and operations transformation strategy without sacrificing internal controls

  • Manage working relationships with Risk and Management Group (RMG) Credit, Business Units, Tele-marketing and other service partners to ensure a seamless process flow for account/loan/card services

  • Provide feedback to management and service partners on account/loan/card services and processes that are affected by changes in the business environment

  • Review operation manuals for Bank Account Opening, Card & Unsecured Lending and ensure manuals are updated with changes in products, process and guidelines over time

  • Manage cost effectiveness in terms of cost per transaction, and ensure cost adherence to budget

Compliance & Risk Management

  • Recommend and implement appropriate actions in response to legal, regulatory and related developments which impact account/loan/card products and services

  • Arrange information distribution and training to staff members on compliance and internal control issues

  • Continuously monitor and review the physical set up and operations of the Department to ensure compliance with the security policies of the Bank Group as well as audit recommendations

Project Management

  • Participate in new product/business initiative development by assessing operations/regulatory issues, evaluating computer system feasibility/ enhancement needs and allocation of resources to meet the Bank’s marketing and sales strategy

  • Liaise and work with BAM/systems staff to improve and optimize on the use of the Bank’s account/loans/cards related systems/database to maximize productivity

Team Management

  • Provide direction by setting performance targets and scorecard with staff and monitor actual performance against targets

  • Identify and develop potential staff for talent management, career development and succession planning

  • Arrange proper training courses to staff on technical knowledge as well as soft skills, such as those promoting team spirit and working morale

  • Arrange job rotation among teams for better equipping junior staff with multi-skill sets

  • Act as Service Delivery Manager Management of outsourcing arrangement of the department/team. Supervise Service Delivery Manager to monitor the performance of Outsource Services Provider to ensure the specified standards of services are meet. (if applicable)

Responsibilities:

  • University Degree Holder

  • Professional qualifications in Banking (e.g. AHKIB) an advantage

  • Minimum 10 years’ account/card/loan processing experience

  • Minimum 5 years’ in managing and leading position

  • Good leadership and management skills to effectively motivate, coach and guide staff to achieve specified performance target

  • Good interpersonal and communication skills

  • Good decision-making skills on suggestions to solve problem encountered by sub-ordinates

  • In-depth knowledge of consumer account/loan/card product features particularly the industrial practices and operations issues

  • Knowledge of regulatory guidelines on banking policies and issues

  • Knowledge of banking/commercial laws and related rules

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.