DBS Bank Ltd 星展銀行(香港)招聘

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DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for eight consecutive years from 2009 to 2016.

Manager, Customer Segments & Experience, Consumer Banking Group

Responsibilities:

  • To assist Team Head to lead customer journeys and facilitate on journey design

  • To assist Team Head to monitor and keep track the progress of Customer Journeys

  • To identify gaps on customer experience and generate new Ideas to enhance the customer journeys, customer communication and internal process improvement

  • To collect insights and learnings from various channels including industries practices, voice of customers and staff for identifying service gaps and action plan

  • To support local BU/SU by providing feedback on various customer touch points from Customer Experience’s perspective

  • To work closely with Customer Intelligence team to uplift customer experience and achieve the Customer Satisfaction Survey KPIs

  • To assist in developing a structured framework on branch experience strategy in alignment with the Bank’s direction and target

  • To support initiatives on uplifting overall branch experience and frontline staff professionalism, such as collecting findings via branch visits, customer immersions, and liaison with relevant BU/SU for program launches

  • To optimize branch efficiency by coordinating with relevant stakeholders on digitalization, queue management to relieve counter traffic, streamlining branch operations etc

Requirement:

  • Degree holder in Business Administration, Marketing, Quality Management or related discipline.

  • Possess 3-5 years’ experience gained in consumer banking environment; while exposure in customer experience management and branch operations is highly preferred.

  • Self-motivated, able to work independently and results oriented.

  • With customer-focused mindset and good written communication skills.

  • Well-organized, proactive, with an attitude to embrace changes and challenge the status quo

Senior Officer / Officer, Payment Operations, Technology & Operations (Contract)

Responsibilities:

  • Handle the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting) in accordance with the established procedures & risk control, bank policies & guidelines, service standards

  • Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards

  • Handle and respond to inquiries / requests from internal / external partners, customers, on transaction processing and related matters

  • Handle general clerical tasks, such as reconciling of work done, filing, etc

  • Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously

  • Support any initiatives, new services and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator)

  • Provide coordination and work collaboratively with section members in completing the section’s responsibilities

  • Promote and encourage open and good communication amongst all levels of members

  • Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required

  • Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations

  • Escalate exceptional / outstanding / suspicious transactions to section manager and other relevant parties for necessary action per the Incident Management Policy

Requirements:

  • Post-secondary Education

  • At least 3 years of relevant working experience in banking operations

  • Knowledge and experience of banking operations and remittance processing

  • Knowledge and experience of SWIFT and RTGS operations

  • Knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions

  • Good in both written and spoken English.

  • Good PC knowledge and skills

  • Accuracy and thoroughness in work

  • Good sense of risk control

  • Result and customer service oriented

  • Good team player, supportive and flexible to take up departmental tasks

Bcap Input Officer, KYC, Institutional Banking Group

Responsibilities:

  • To input data into AOS system for BCAP on account opening application.

  • To deliver quality service and good accuracy

  • To liaise and work with internal departments/ RMs/ CSO to facilitate a smooth delivery of customer service and to accomplish assigned tasks

  • To perform other administrative & operations works as required

  • Ensure compliance of mandatory banking processes

Requirements:

  • Minimum 1 year ‘s working experience and in relevant role

  • Concern for data accuracy and attention to details

  • Good product & process knowledge

  • Responsiveness

  • Team player

  • Proficiency in the use of MS Office including Excel

Relationship Manager/ Assistant Relationship Manager, Financial Institutions Group, IBG

Responsibilities:

  • Provide relationship coverage to assigned portfolio of FI Institutional Investor clients, particularly in securities companies segment.

  • Provide support to senior relationship managers and/or team manager on strategic client management, transaction execution and key business initiatives.

  • Develop understanding of clients within assigned portfolio and work closely with product partners, Credit teams and other regional units to effectively cross-sell the Bank’s full suite of products and services.

  • Stay attuned to the Bank's necessary risk management and controls in all relationship management efforts.

Requirements:

  • Degree holder, relevant experience working in sales management or financial institutions role preferred.

  • Previous exposure to Chinese institutional investor clients will be favorably considered.

  • Strong aspiration to learn, excellent interpersonal and communication skills.

  • Good proficiency in English, Cantonese and Mandarin. 

Officer, Credit Control Unit, Risk Management Group

Responsibilities:

  • Perform DoA checking and safe-keeping collateral and facility documents.

  • Check loan documents to ensure their completeness and correctness before activation of banking facilities

  • Ensure all conditions precedent required are fulfilled before activation of banking facilities

  • Ensure all conditions subsequent required and follow up items are fulfilled within the approved period

  • Data input in system relating to document lodgement, fire insurance, etc.

  • Develop and continuously review, streamline and improve procedures of pre-activation processing to increase efficiency and reduce turnaround time.

  • Aware of and follow any new/changes in policies/regulatory/ compliance requirement

  • Prepare periodical management reports and other Ad-hoc reports

  • Help implementation of process improvement of the team to increase efficiency

Requirements:

  • Degree holder preferred

  • Minimum 1 year of working experience in banking and finance industry

  • Good knowledge of various systems for credit limits input

  • Proficiency in MS Word, Excel and Powerpoint

  • Good command of written and spoken English and Chinese

Vice President/AVP, GBA Team, Institutional Banking Group

Responsibilities:

  • Acquire, develop and build a new portfolio of customers of large corporate and state owned enterprises in the Greater Bay Area

  • Upkeep, strengthen and cultivate new business opportunities from an existing portfolio of corporate customers as well as creating value for all stakeholders

  • Achieve business targets through identifying and realising business opportunities by actively cross sell a full array of corporate banking and other available products of the Bank

  • Identify and minimize credit risk, prepare thorough financial analysis, credit proposals / regular credit reviews in accordance to Bank’s guidelines and policies

  • Be familiar with credit policies and regulatory requirements, and ensure full compliance with internal and regulatory requirements on banking activities        

Requirements:

  • Degree holder in Business Administration, Finance, Marketing, Economics or related disciplines

  • Minimum 8 years of relationship management and sales experience in corporate / commercial banking environment with proven record in cultivating new and existing customers in the local corporate market

  • Good understanding of commercial banking products and services and HK-China cross-border RMB products

  • Demonstrate excellent drive for results and be able to adapt to a fast paced environment

  • A team player with effective interpersonal and communication skills

  • Proficiency in written and oral English, Cantonese and Mandarin 

  • Candidate with less experience will be considered as AVP level

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.