Crowne Plaza Hong Kong Causeway Bay 香港銅鑼灣皇冠假日酒店招聘

The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton Road, major business, leisure and shopping facilities in the Causeway Bay area are easily accessible and within walking distance. At the moment, we are looking for team players who are effective, supportive and professional to join our family.

Guest Experience Manager 客戶服務經理

Job Responsibilities:

  • Reports directly to and communicates with the head of Front Office on all pertinent matters affecting guest services and hotel operations

  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

  • Responds to guest needs and resolves related problems

  • Handles guest complaints and refer them as necessary, follows up on corrective actions

  • Supervises and directs Guest Experience, Concierge and Fitness Centre

  • Be fully conversant with all hotel emergency procedures

  • Offer assistance at the lobby, front desk and driveway during the peak period

Job Requirements:

  • Degree holder in Hospitality Management or related disciplines

  • Minimum 3 years’ relevant supervisory experience in Front Office or Guest Services

  • Proficient in the use of Microsoft Office and Opera PMS

  • Strong problem solving and communication skills 

  • Good command of both spoken and written English and Chinese

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So why not work somewhere that gives you the freedom to be yourself? Find out more about joining us today by visiting 

Facebook: @洲際酒店集團工作機會(香港及澳門區)
LinkedIn: @InterContinental Hotels Group
Wechat: @IHG洲際酒店集團菁英會
Weibo: @IHG洲際酒店集團菁英會

We are equal opportunity employer.

All applications will be treated in strict confidence and only be used for recruitment related purpose.