Cathay Pacific 國泰航空(香港)招聘

Cathay Pacific-01.png

Global Sales Insight Executive

Key Responsibilities:

  • Build data model on the Alteryx platform and develop dashboard on QlikSense

  • Prepare documentation and user manual to explain the data warehouse processes and workflows

  • Mine data to identify opportunities for various segments and agency types

  • Understand ROI of managed tools and devise improvements that can be delivered to business

  • Promote and monitor use of airline data tools such as DDS, MIDT and PRISM

  • Work with development partners to improve tools and rollout enhanced features

  • Conduct administrative tasks related to managed tools

  • Support supplementary and ad-hoc sales development, business intelligence projects and studies

Qualifications/Experience:

  • Results-driven individual with proven analytical skills and commercial acumen

  • Excellent understand of reporting / analytics and business development tool usage

  • Two years' experience in airline data tools e.g. DDS, MIDT, PRISM

  • Strong command of analytical tools e.g. Excel, Access, Alteryx

  • Hands on experience in visualization tools such as QlikView and QlickSense

  • Strong database experience and proficiency in SQL and/or Power BI

  • Strong communication and presentation skills

  • University degree (preferably in related disciplines) with minimum of 2 years' working experience

Competencies:

  • Communication

  • Continuous Improvement and Innovation

  • Teamwork and Building Partnerships       

  • Analysis and Problem Solving

  • Organisational Understanding

  • Planning and Organising

  • Accountability

Application deadline: 2 July 2019 

Customer Relations Executive (2 Year Contract)

Key Responsibilities:

  • Handle both verbal and written customer feedback in a professional and timely manner

  • Liaise with other departments to handle customer feedback which require further investigation

  • Support the Customer Relations teams or other departments as required in the handling and resolution of cases

  • Accurately record customer feedback in the Customer Feedback and Compensation System

  • Accountable for effective use of service recovery procedures

  • Communicate with relevant departments on customer feedback for them to review any possible remedial actions and future improvements

  • Make recommendations to CRD Management team for improvements in operational effectiveness and customer satisfaction

  • Participate in projects and carry out ad-hoc duties as assigned by CRD Management team

Requirements:

  • Associate Degree or above. Major in Linguistics or Translation would be advantageous. Diploma holders with extensive relevant experience will also be considered.

  • Experience in customer relations or customer service is a significant advantage

  • Ability to write professional business correspondence is essential

  • Excellent command of both spoken and written English and Chinese

  • Conversational Putonghua is an advantage

  • Polished communication, negotiation and influencing skills

  • Mature, with strong analytical and problem solving skills

  • Excellent interpersonal skills with positive thinking and customer orientation

  • Able to work under pressure and meet tight deadlines

  • Good team player with an ability to work independently

  • Good listening and communication skills to identify and understand the needs of the customer

  • Proficient in MS Office and Chinese Word Processing

  • Willing to work on weekends/public holidays when operational situation requires

Application deadline: 7 July 2019

Planning Specialist (Technical Records and Configurations)

Key responsibilities and tasks:

  • Build new and second-hand aircraft and its components into configuration slots of Ultramain.

  • Prepare routine reports such as APU hours, monthly aircraft/ engine movement & usage report etc.

  • Update APU hours and generate off-log for APU repair/ replacement.

  • Perform roster duty activities e.g. document shipment (in & out) handling in document control room, update and maintain aircraft/ engine/ APU logbooks etc.

  • Filing and retrieving both physical hard copy records and electronic records in the computer system.

  • Support aircraft lease return activities - consolidating reports with the data from Ultramain and hard copy aircraft maintenance document.

  • Perform data clean up, error fixing and configuration exception handling of the UM database on external requests and internal investigation.

  • Provide support on Engine, APU and Landing Gear model build.

  • Provide support on C of A renewal.

  • Provide support on component MR creation/ revision.

  • Provide operation support to XMN Data Management Team.

Qualifications/Experience:

  • Secondary school graduate with a pass in DSE or Grade E of HKCEE syll. B in English and Mathematics.

  • Minimum 3 years working experience of which at least 1-year experience working with aircraft component records in ULTRAMAIN or ECHO systems would be an advantage.

  • Good command of written in English, spoken in Cantonese and English.

  • Good interaction with internal and external customers.

  • Good team player.

  • Highly literate with MS Excel and Word.

  • Able to work with minimum supervision and be self-initiated.

  • Flexible and willing to work irregular hours at peak times of project activity and ad-hoc operations.

Competencies:

  • Analysis and Problem Solving

  • Planning and Organising 

  • Customer Focus

  • Continuous Improvement and Innovation

  • Teamwork and Building Partnerships

  • Interpersonal Effectiveness

Application Deadline: 2 July 2019

Quality & Airworthiness Engineer

Key Responsibilities:

  • Liaise with authorities on quality, safety and compliance matters.

  • Lead and conduct investigation on all Engineering accountable occurences.

  • Lead and conduct independent internal investigation adapting the MEDA philosophy as requried. 

  • Perform Safety Data Analysis for supporting occurrence investigation, fulfilling Departmental Safety meetings and Safety Managmenet System Program requirements.

  • Conduct and supervise ENG QA audits for Engineering, Line Stations, third party contractors specialized audits such as IFQP, De-icing as required.

  • Conduct department process change and risk assessment as directed, supervise data analysis to support the above risk and safety management functions.

  • Conduct Aircraft Certificate of Airworthiness renewal and the CMR process, supervise new aircraft introduction and aircraft lease return / retirement process.

  • Perform assignments / projects as requested by team leader / manager.

Section Responsibilities include:

  • Manage and develop the audit program in Engineering department, and third party contractors in accordance with CAD 360 Part 2 and 145 requirements.

  • Management of all engineering accountable occurrence investigations.

  • Prepare, facilitate and respond to audits by Cathay Dragon / Air Hong Kong as well as various airworthiness authorities.

  • Manage the issuance and renewal of Certificate of Airworthiness and the CMR process; line station setup and application to CAD, as well as oversee the airworthiness compliance of the company aircrafts.

  • Monitor regulatory changes and work with the relevant Engineering sections to ensure manuals are updated accordingly.

  • Develop and maintain a scorecard showing our level of compliance to airworthiness requirements (including the performance of suppliers).

  • Collate and submit required documentation for renewal of regulatory approvals and licenses (both Hong Kong and line stations).

  • Review and provide recommendation for issue of personnel authorisations/licenses, variations to approved data, and Technical Training School courses. This includes conducting Company Procedures Interviews.

  • Monitor issuance of new mandatory requirements (AD’s, ALS revisions, etc) and ensure this is routed to the relevant sections within Engineering. Drive and monitor follow-up actions to ensure compliance timelines are met.

  • Review submitted data and provide recommendation for the (re-)issuance of C of A (HKCAR 183 role).  Ensure that all required aircraft documentation is up-to-date and available to maintain C of A.

  • Drive follow-up investigation of MOR’s and other in-service airworthiness and compliance issues to resolution.

  • Oversee Engineering Airworthiness Directives assessment.

  • Collate, review and submit justification to regulatory authorities for variations, or waivers to regulatory requirements or approved data.

  • Liaise regularly with HKCAD counterparts.

  • Raise awareness within Engineering of airworthiness issues via QN’s or similar documents.

Requirements:

  • Minimum 4.5 years’ experience in aircraft maintenance and/or engineering. Relevant experience in quality system.

  • Aircraft Maintenance License (B1 or B2) or Degree in Engineering / Aerospace or related discipline.

  • Previous experience on any of the following aircraft types operate by CX / KA / AHK would be an advantage.

  • Previous Quality Assurance experiences would be an advantage.

  • Previous experience on leading MEDA investigaton would be an advantage.

  • Good written and oral skills in English is essential

  • Good Data Management and Analysis skills.

  • Mandarin will be advantageous.

  • Good project management skills and capable of working across departments / sections  to drive for  process improvement.

  • Good understanding of Hong Kong Civil Aviation Department (HKCAD)/EASA requirement.

  • Knowledge on aircraft certification would be an advantage.

  • Confident communication and interpersonal skills.

  • Willing to travel and work at overseas maintenance facilities.

Competencies:

  • Analysis and Problem Solving

  • Planning and Organising

  • Interpersonal Effectiveness

  • Continuous Improvement and Innovation

  • Teamwork and Building Partnerships

  • Communication

Application deadline: 7 July 2019

Quality & Airworthiness Engineer

Key Responsibilities:

  • Liaise with authorities on quality, safety and compliance matters.

  • Lead and conduct investigation on all Engineering accountable occurences.

  • Lead and conduct independent internal investigation adapting the MEDA philosophy as requried. 

  • Perform Safety Data Analysis for supporting occurrence investigation, fulfilling Departmental Safety meetings and Safety Managmenet System Program requirements.

  • Conduct and supervise ENG QA audits for Engineering, Line Stations, third party contractors specialized audits such as IFQP, De-icing as required.

  • Conduct department process change and risk assessment as directed, supervise data analysis to support the above risk and safety management functions.

  • Conduct Aircraft Certificate of Airworthiness renewal and the CMR process, supervise new aircraft introduction and aircraft lease return / retirement process.

  • Perform assignments / projects as requested by team leader / manager.

Section Responsibilities include:

  • Manage and develop the audit program in Engineering department, and third party contractors in accordance with CAD 360 Part 2 and 145 requirements.

  • Management of all engineering accountable occurrence investigations.

  • Prepare, facilitate and respond to audits by Cathay Dragon / Air Hong Kong as well as various airworthiness authorities.

  • Manage the issuance and renewal of Certificate of Airworthiness and the CMR process; line station setup and application to CAD, as well as oversee the airworthiness compliance of the company aircrafts.

  • Monitor regulatory changes and work with the relevant Engineering sections to ensure manuals are updated accordingly.

  • Develop and maintain a scorecard showing our level of compliance to airworthiness requirements (including the performance of suppliers).

  • Collate and submit required documentation for renewal of regulatory approvals and licenses (both Hong Kong and line stations).

  • Review and provide recommendation for issue of personnel authorisations/licenses, variations to approved data, and Technical Training School courses. This includes conducting Company Procedures Interviews.

  • Monitor issuance of new mandatory requirements (AD’s, ALS revisions, etc) and ensure this is routed to the relevant sections within Engineering. Drive and monitor follow-up actions to ensure compliance timelines are met.

  • Review submitted data and provide recommendation for the (re-)issuance of C of A (HKCAR 183 role).  Ensure that all required aircraft documentation is up-to-date and available to maintain C of A.

  • Drive follow-up investigation of MOR’s and other in-service airworthiness and compliance issues to resolution.

  • Oversee Engineering Airworthiness Directives assessment.

  • Collate, review and submit justification to regulatory authorities for variations, or waivers to regulatory requirements or approved data.

  • Liaise regularly with HKCAD counterparts.

  • Raise awareness within Engineering of airworthiness issues via QN’s or similar documents.

Requirements:

  • Minimum 4.5 years’ experience in aircraft maintenance and/or engineering. Relevant experience in quality system.

  • Aircraft Maintenance License (B1 or B2) or Degree in Engineering / Aerospace or related discipline.

  • Previous experience on any of the following aircraft types operate by CX / KA / AHK would be an advantage.

  • Previous Quality Assurance experiences would be an advantage.

  • Previous experience on leading MEDA investigaton would be an advantage.

  • Good written and oral skills in English is essential

  • Good Data Management and Analysis skills.

  • Mandarin will be advantageous.

  • Good project management skills and capable of working across departments / sections  to drive for  process improvement.

  • Good understanding of Hong Kong Civil Aviation Department (HKCAD)/EASA requirement.

  • Knowledge on aircraft certification would be an advantage.

  • Confident communication and interpersonal skills.

  • Willing to travel and work at overseas maintenance facilities.

Competencies:

  • Analysis and Problem Solving

  • Planning and Organising

  • Interpersonal Effectiveness

  • Continuous Improvement and Innovation

  • Teamwork and Building Partnerships

  • Communication

Application deadline: 7 July 2019