Cathay Pacific 國泰航空(香港)招聘

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Flight Crew Employee Relations Manager

Department: Flight Operations

Report to: Head of Flight Crew Employee Relations

Participate in the formulation and execution of Industrial Strategy as it relates to pilots across the Cathay Group.  

Lead negotiations with Aircrew Associations in Hong Kong and participate in negotiations as required on a global basis.  Help with the development of communications and engagement with Aircrew.  Support the agreed processes for people related matters such as disciplinary and grievance, roster practises, employee benefits.

Key Responsibilities:

  • Develop and manage the contractual requirements of the various crew Conditions of Service, Collective and Enterprise Agreements with the recognised trade unions and clarify their content as necessary.

  • Support Head of Flight Crew Relations with Industrial strategy and relations between the Company and the recognised Trade Unions, including negotiations, and acting as the coordinator for such negotiations.

  • Liaise with all Company operational and non-operational departments and recommend policy changes, adjustments, exceptions, waivers and developments.

  • Work with all Flight Operations teams and recommend process changes in respect of any applicable Aircrew related policies to gain productivity.

  • Act as point of contact for Outport Aircrew Relations teams in relation to advice on Pilot contractual requirements.

  • Work with the Flight Crew Communications Manager to ensure quality control of the Company communications to Flight Crew, including Director and General Manager updates, Fleet News, Crews News and General Notices to Crew.

  • Provide ad hoc support and advice to the Flight Operations People Service Delivery Team. 

  • Represent the Company, the FOP Department or the Flight Crew Employee Relations Section at standing and ad hoc meetings and committees including leading various Operations meetings with Global Associations.

  • Assess crew grievances and dissatisfaction with specific Company decisions and, when appropriate, representing their cases for consideration, with recommendations. 

  • Communicate formal information to crew by General Notices to Crew.  

  • Discipline & Grievance process management in conjunction with the Fleet Office within Flight Operations.

  • Lead and support Case Management of Tribunal / Arbitration / Legal activities as required.  

  • Data Management of all correspondence / documents issued between the recognised Trade Unions and the Company.  

  • Deputise for Head of Flight Crew Relations as required.


  • 7+ years’ experience in managing and advising on employee / industrial relations issues.

  • Degree holder in HR, Employee Relations, or related field.

  • Experience in labour and employee relations and negotiations and familiarity with Hong Kong Employment Ordinance and/or the employment legislation of other jurisdictions.

  • Strong leadership, with demonstrated strong track record of successful delivery of multiple and concurrent projects.  Able to constructively challenge ways of working and influence beyond own function with excellent communication and interpersonal skills 

  • Strong analytical, influencing and problem solving skills

Key Competencies:

  • Analysis and Problem Solving

  • Planning and Organising

  • Customer Focus

  • Teamwork and Building Partnerships

  • Communication

  • Interpersonal Effectiveness

Application deadline: 17 December 2018

Customer Relations Executive (2 Year Contract)

Department: Customer Relations Department

Reports to: Assistant Manager – Customer Relations

The roles plays a key role in building relationships with our customers and he/she will address feedback in a positive and professional manner, win back our best customers and restore their confidence in our products and services.

Key responsibilities:

  • Handle both verbal and written customer feedback in a tactful, timely and professional manner

  • Liaise with other departments to handle customer feedback which require further investigation

  • Support the Customer Relations team in Mumbai, outport representatives or other departments as required in the handling and resolution of cases

  • Record customer feedback in the Customer Feedback and Compensation System in an accurate manner

  • Accountable for effective use of service recovery procedures

  • Communicate with relevant departments on customer feedback for them to review any possible  remedial actions and future improvements

  • Make recommendations to CRD Management team for improvements in operational effectiveness and customer satisfaction

  • Carry out ad-hoc duties as assigned by CRD Management team


  • University degree (related to English, Chinese or Translation an advantage)

  • Experience in the customer relations field is a significant advantage and in call centres or customer service is also advantageous

  • The ability to write professional business correspondence is essential

  • Excellent command of both spoken and written English and Chinese, minimum requirement in one of the public exams:Conversational Putonghua is an advantage

    • For English: HKALE Grade B/HKDSE Grade 5/BULATS Score 60/IELTS Score 7/TOEFL(paper) Score 520/TOEFL(iBT) Score 79/TOEIC Score 650

    • For Chinese: HKALE Grade B/HKDSE Grade 5

  • Polished communication, negotiation and influencing skills

  • Mature, with strong analytical and problem solving skills

  • Excellent interpersonal skills with positive thinking and customer orientation

  • Able to work under pressure and meet tight deadlines

  • Good team player with an ability to work independently

  • Good listening and probing skills to identify and understand the needs of the customer

  • Proficient in MS Office and Chinese Word Processing

  • Willing to work on weekends/public holidays on a regular basis

Application deadline: 17 December 2018

Customer Services Officer

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcome you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great Airline, you will be interacting with passengers with different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

Key Responsibilities:

  • Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations

  • Deliver a seamless airport experience to our passengers from check-in to boarding

  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas

  • Opportunities to assist some behind-the-scene operations tasks

  • Prepare flight related documentations to ensure safe and an on-time operations


  • The permanent Hong Kong resident status

  • Minimum age of 18

  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent

  • Proficiency in spoken English and Cantonese. Mandarin is an advantage

  • Flexibility to work on shift schedules (including overnight and weekend)

Successful applicants will enjoy the following:

  • Flexible work schedules to suit your lifestyle

  • World-class training, coaching and support throughout your career

  • Opportunities to work across different teams in Hong Kong International Airport

  • Comprehensive Insurance Scheme and Medical Coverage    

  • Staff and family concessional travel benefits

Engineering Internship 2019 - Summer

How would you like to spend your vacation getting your hands on one of the youngest and most sophisticated air fleets in the world? If you're an Engineering undergraduate who is enthusiastic about aviation and curious to learn what a career in aircraft engineering is all about, an internship with a multi-award winning airline is an opportunity that you won't want to miss!

What you'll learn

Our eight-week summer internship programme offers you the chance to gain invaluable exposure to the aviation industry that can give you a competitive edge and help get your career off to a flying start. With us you will get a taste of how the Engineering Department of a world-class airline carrier operates, as well as the chance to tour exciting aircraft and learn how aircraft flight systems work. Visits to our 24-hour Integrated Operations Centre and HAECO, our maintenance and repair organisation, will ensure that you gain a good understanding of what it takes to deliver safe, compliant and reliable aircraft. During the programme, you will receive a series of briefings from Cathay Pacific engineers on a range of topics such as ground safety, maintenance control and support, reliability, and aircraft theory of flight and aircraft systems.

Who you'll learn from

Our programme will assign you to an engineering team, where experienced senior engineers will share their experience and knowledge and give you an up-close look at their daily life as part of the Cathay Pacific Engineering. You'll also have the opportunity to meet lots of passionate engineering students like yourself - some of whom may even become future colleagues. 

To better fit with your vacation schedule, our 8-week internship programmes will commence in late June to August 2019.

What you'll need

To be considered for a place in our internship program, you'll need to possess:

  • The right of abode in Hong Kong

  • HKIE ACE recognised or Washington Accord accredited degree

  • Proficiency in both written and spoken English and Chinese

  • Strong analytical and problem solving skills

  • Excellent interpersonal and team-leading abilities

  • Creativity and strategic thinking

  • Availability and commitment to work the full 8 weeks to complete the internship

Shortlisted candidates must be present for the Hong Kong Assessment Centre in April - June 2019.

Application deadline: 19 February 2019

For enquiries, please email

Reminder to check email regularly as shortlisted candidates will receive invitations via email.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.